Ratings based on 512 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

New in 15' ?

Posted Jul 12, 2014
Stayed here 09,10,11&14 Sorry to see the resort go to waste. The new vacation bungalows do nothing for the resort but obstruct the view over the lake. I hope the re-lift helps but not confident innless a new curriculum put in place. Pool side activities? C'mon unless every one has a toddler. Mix in the teen stuff in too.
4 out of 5
for Everyone
by A verified traveler from NH

Excellent main desk-very helpful, informative.

Posted Jul 11, 2014
Pros: The staff
Cons: noise from other rooms
Location: monorail a plus; bus service great; watercraft fun
The only negative (and a small one) you can hear the clumping & noise from other rooms-otherwise, great pool, movies, etc.
4 out of 5
for Everyone
by A verified traveler from ireland

Nice rooms close to all disney parks

Posted Jul 6, 2014
Very comfortable and enjoyable stay, rooms recently refurbished. Further hotel refurbishments under way. Overall a nice hotel and an enjoyable stay
2 out of 5
by A verified traveler

Magic bands useless for two whole days

Posted Jul 5, 2014
Hotel being refurbished should have been told when booking and offered discount of at least 50 percent. Staff messed up when checking in and magic bands failed took 2 whole days of wasted time to sort out!!!!!
3 out of 5
by A verified traveler from AR

The hotel is being refurbished and NEEDS it!

Posted Jul 2, 2014
The location is great! The hotel is old and for the price --a huge disappointment. The water taxi and monorail are nice options over the bus but dont service all parks. The food options are poor but the service was nice. Like all things Disney---way over-priced! If I am paying $300 per night...and $30 for a bowl of oatmeal and pancakes--it should be far better than it was.
5 out of 5
for Everyone
by A verified traveler from mclean

Best place to be when you live Magic Kingdom

Posted Jun 26, 2014
Great to leave the park at peek hours and chill out at the pool before returning And seeing the fireworks from the beach, best ever!!!!
5 out of 5
for Everyone
by A verified traveler from Chicago

Tropical-Beautiful setting and floral scent

Posted Jun 25, 2014
Pros: As stated above, the view and tropical setting
Cons: The food choice, quality and less expensive
Location: We like renting a car along with using the monorail
Stayed for 8 days and 7 nights. Could have used more help at check in process as the Magical Express and Wrist bands were not fully explained.
4 out of 5
for Everyone
by A verified traveler

Great location

Posted Jun 21, 2014
Great location, great staff and welcoming environment
1 out of 5
for Everyone
by casey from bergen county nj

Beautiful resort

Posted Jun 5, 2014
Loved taking boat to magic kingdom. Breakfast with characters was very good. I felt like I was in the Bahamas I would stay here again and recommend this hotel
2 out of 5
by Milli from New Jersey


Posted Jun 3, 2014
Pros: The only positive thing about this hotel was the monorail!
Cons: Everything especially service and rooms!
My check in was not as smooth as usual. Unfortunately the woman who checked us in gave us all the wrong information never gave us a credit limit so our first day in the park we had to use our actual credit cards and not our wrist band and thank God we brought it with us! The hotel had this funky odor and my first night there was a bug in my bed! For some reason there was a gap between the headboard and the mattress and it was disgusting. I was just highly disappointed I am a major Disney fanatic we go twice a year we've been to Aulani and Disney Paris because we love Disney so much but I was extremely let down.