Ratings based on 522 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Maine
Best hotel at DisneyPosted Aug 4, 2014
Pros: The quiet, serene atmosphere is truly remarkable in the midst of the chaos of a Disney vacation. The rooms are laso unusually roomy and pleasant.
Cons: I do not think the lobby renovaion will be an improvment. An artist's rendering of the changes seems to be Disney generic standard with less greenery.
Location: Disney, Disney, Disney. If you don't know what to do, just turn on the TV; nearby Disney experiences are described in detail.
This is the best hotel at Disney in my opinion. Although it is undergoing some construction right now that has closed the Volcano pool and made part of the lobby and some other areas a little less inviting, it still has that beautiful, quiet, serene feel that is the polar opposite of the frenetic atmosphere found in some of Disney's hotels. The monorail runs through the second floor. The rooms are very large, clean, luxurious and comfortable, and well sound proofed. Ours was an older room and was beautifully appointed; it had a safe, small fridge, two built in closets, coffeemaker, and lovely patio looking out onto greenery and the monorail. The bathroom was large and luxurious. We ate at Kona Cafe. The Tonga toast was super. Because the volcano pool is closed, the hotel gave us free admission to Blizzard Beach. However, we did not have time for that as we were only there for a couple of days. We requested a room close to the monorail and lobby and were pleased to be placed close by; we had hardly any walk to transportation, allowing us more time in the parks. The magic bands worked like a charm to open our door and the fast pass ride and dining reservations made far in advance were appreciated. If you buy through expedia you will need to get Disney's ID # from them to activate your magic bands through my disney experience. Call expedia for it. Enter your address and fastpass selections in Disney's system well in advance of your arrival so you aren't disappointed.
by A verified traveler
New in 15' ?Posted Jul 12, 2014
Stayed here 09,10,11&14 Sorry to see the resort go to waste. The new vacation bungalows do nothing for the resort but obstruct the view over the lake. I hope the re-lift helps but not confident innless a new curriculum put in place. Pool side activities? C'mon unless every one has a toddler. Mix in the teen stuff in too.
for Everyoneby A verified traveler from NH
Excellent main desk-very helpful, informative.Posted Jul 11, 2014
Pros: The staff
Cons: noise from other rooms
Location: monorail a plus; bus service great; watercraft fun
The only negative (and a small one) you can hear the clumping & noise from other rooms-otherwise, great pool, movies, etc.
for Everyoneby A verified traveler from ireland
Nice rooms close to all disney parksPosted Jul 6, 2014
Very comfortable and enjoyable stay, rooms recently refurbished. Further hotel refurbishments under way. Overall a nice hotel and an enjoyable stay
by A verified traveler
Magic bands useless for two whole daysPosted Jul 5, 2014
Hotel being refurbished should have been told when booking and offered discount of at least 50 percent. Staff messed up when checking in and magic bands failed took 2 whole days of wasted time to sort out!!!!!
by A verified traveler from AR
The hotel is being refurbished and NEEDS it!Posted Jul 2, 2014
The location is great! The hotel is old and for the price --a huge disappointment. The water taxi and monorail are nice options over the bus but dont service all parks. The food options are poor but the service was nice. Like all things Disney---way over-priced! If I am paying $300 per night...and $30 for a bowl of oatmeal and pancakes--it should be far better than it was.
for Everyoneby A verified traveler from mclean
Best place to be when you live Magic KingdomPosted Jun 26, 2014
Great to leave the park at peek hours and chill out at the pool before returning And seeing the fireworks from the beach, best ever!!!!
for Everyoneby A verified traveler from Chicago
Tropical-Beautiful setting and floral scentPosted Jun 25, 2014
Pros: As stated above, the view and tropical setting
Cons: The food choice, quality and less expensive
Location: We like renting a car along with using the monorail
Stayed for 8 days and 7 nights. Could have used more help at check in process as the Magical Express and Wrist bands were not fully explained.
for Everyoneby A verified traveler
Great locationPosted Jun 21, 2014
Great location, great staff and welcoming environment
for Everyoneby casey from bergen county nj
Beautiful resortPosted Jun 5, 2014
Loved taking boat to magic kingdom. Breakfast with characters was very good. I felt like I was in the Bahamas I would stay here again and recommend this hotel