Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Quiet and peaceful setting.

Posted Dec 16, 2014
This hotel was very beautiful! I loved how quiet and peaceful it was even with construction going on. It wasn't over crowded like some of the other hotels. The views from seven seas lagoon were amazing and had great views of fireworks at night. The staff were very friendly and helpful the whole time we were there. I can't wait to stay there again!
3 out of 5
by A verified travelerfrom columbus, ohio

Nice hotel under construction.

Posted Nov 18, 2014
Pros: Great location and access to transportation system.
Cons: Better access to events at the hotel. You need to plan way ahead to eat breakfast or attend luau at the resort.
Location: Perfect location. Access to parks and restaurants via tram from hotel.
Building new pool and new rooms. We walked to tunnel to our room. Room was nice and comfortable. No view of resort. Construction to be ongoing for at least 6 months. Will be better than ever when work is done. Resort is in a great location with great access to transportation system.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom RI

Great Location, Great Staff and Great Room

Posted Nov 12, 2014
Pros: Past visits to the area
Cons: Food choices.
Location: Close to the parks and golf courses. Perfect for people who love Disney
Only disappointment was when I booked the room through EXPEDIA there was no notice that the main pool was closed due to major renovations on the resort. Disappointed with that.
4 out of 5
by A verified travelerfrom cardiff, UK

Great hotel but undergoing major renovations.

Posted Nov 5, 2014
Great hotel in great location for enjoying the easy access to Magic Kingdom and Epcot via monorail. The hotel is undergoing major renovations that Disney mention but seem to underplay in their literature. One of the two pools is closed (the one that kids enjoy most is closed) and approximately half the available rooms are undergoing renovation (this is info from numerous employees at the resort). Would recommend once renovations finished.
2 out of 5
by A verified travelerfrom Deep River, CT

Should be closed during renovation

Posted Oct 31, 2014
Everywhere you look there are renovations being made and/or active construction. It's impossible to miss from the guest room to the common areas. There were contractors directly outside my room, could not open the drapes or comfortably use the balcony. Banging, beep beep beep from vehicles backing up. Wow... surprised that it's open with this amount of work being done. Transportation left a little to be desired. It's been a decade since I've been there and during that time the parks have become a little dated. On a very positive note, the staff are all very pleasant!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

GreAt location, relaxing atmosphere. Clean.

Posted Oct 27, 2014
Very nice trip and very very convenient. Good time of year to go!
2 out of 5
by A verified travelerfrom Tampa

Disappointing

Posted Oct 26, 2014
Hotel is being upgraded and is baldly in need of it. Just a less than mediocre experience and so unlike Disney. No magic here.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Excellent Location & Staff

Posted Oct 26, 2014
Pros: Excellent production design and landscaping ( I grew up in Honolulu and it reminded me of the hotels and resorts there), fantastic staff
Location: Incredible location for theme park access--on the resort monorail line which takes you to Magic Kingdom, within 10 minute walking distance of the TCC
We just returned from a great week-long stay at the Polynesian Resort. The room was spacious, with a huge bathroom that has been upgraded within the last few years--new fixtures and a double-sink that was super useful for getting ready for the day or for bed in the evening. Housekeeping kept a spotless room and left adorable animal-shaped towel sculptures every day. We were on the 1st floor of Fiji, with a view of the "beach." There was a lovely lanai with seating that we relaxed on in the evening.
2 out of 5
by A verified travelerfrom Seattle

Polynesian Resort 6 night stay

Posted Oct 23, 2014
Pros: The staff was very friendly and helpful..
Cons: Room cleanliness could be improved.
Location: Disney - need I say more?
The Polynesian Resort is an impressive resort even during this period of renovations. We were pleased with the resort amenities and staff but the room is another issue altogether. For the first two days the room cleanliness appeared to be ok but for the remaining 4 days the room cleaning was below expectations for several reasons: 1) The soaps and shampoos were not replaced with new ones. Several times there was no shampoo which is disappointing for a deluxe resort. On the last night a shampoo was left. 2) Coffee - the room has a coffee machine but the staff never replaced the coffee itself. After day 2 we only had decaf coffee. I decided to hide the decaf coffee with the hope that they would add new coffee but when we returned the coffee drawer had no coffee at all (just bags of sweet and low and sweetener). This was very disappointing. One day the staff left the used coffee (decaf) in the machine.
2 out of 5
by A verified travelerfrom Miami Beach

Polynesian

Posted Oct 23, 2014
Since Disney introduced its Magic Bands, nothing seems to work. Rooms do not open, access to parks is delayed for hours (until somebody fixes the problem), charging accounts are inactive. Worst of all, Disney seems to have lost its focus on providing a magical experience.