Ratings based on 1,291 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati, OH

Excellent Resort for an Excellent Price

Posted Jan 23, 2015
Pros: Decor was beautiful!
Cons: Quality of food is average. Not bad, but not spectacular either
Location: Located near Epcot, easy transportation to other theme parks provided by Disney
Gorgeous decor/theming, excellent and helpful staff, superior cleanliness, everything you would expect from a Disney property.
3 out of 5
by A verified traveler

Posted Jan 21, 2015
Mediocre at best. Noisy and dated. Wish we stayed at the dolphin or swan. Staff were great
3 out of 5
Recommended
for Everyone
by A verified traveler

Rooms are like motel rooms.

Posted Jan 20, 2015
Rooms are very small. Otherwise, hotel is average. Good Disney customer service.
5 out of 5
Recommended
for Families
by A verified travelerfrom Clearwater, FL

Relaxing with wonderful gardens and landscaping.

Posted Jan 20, 2015
Pros: The ambience of New Orleans setting with great food options and planned activities. Horse drawn carriages, bikes, fishing, and boats to Downtown.
Location: The sister resort, Riverside, is in walking distance and the boat to Downtown Disney is a must during the Downtown Disney construction!
The check in staff and concierge were very helpful and informative. The concierge was great dealing with a magicband issue, and linking the Florida Resident tickets I purchased at AAA to our magicbands. He made it very clear to us that we would need to go to guest services to show FL ID. The resort computer system was different than parks' system. When we went to Magic Kingdom, we found many people in guest service line, and park admission line, who were under the impression that their WDW resort had linked their tickets so they could immediately go through the admission gate. We were glad that we were adequately informed and prepared for a wait in line.
3 out of 5
by A verified traveler

Posted Jan 19, 2015
Pros: Had a food court
Beds not comfortable. Could hear noises from other rooms very clearly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
Great staff and people. Limited food choices. Travel time to major attractions is longer. Not ideal for kids
3 out of 5
by A verified traveler

Very disappointing stay at this disney resort

Posted Jan 4, 2015
Pros: Transportation
The front desk took about an hour to register our room as my wife's legal name. It never happened at other hotel. The front desk staff didn't tell us all the important stuffs about the disney park, like fast pass(Disney has completely revamp the fast pass approach. It turned out to be very important. I remembered a few years ago at disney all movie resort, the staff spent a lot of time telling us how to use fast pass in the parks. It helped a lot to save time. The bathroom is very small, the decoration is very plain. I can't imagine that disney charge a premium price for such ordinary room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom emerald isle, nc

Staff

Posted Jan 4, 2015
Alex, the cast member that checked us in was wonderful and greeted us every day we saw him. Food court quality could be better.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stratford,CT

Holiday stay New Years

Posted Jan 2, 2015
The hotel location and experience was perfect for our needs. Love room was comfortable and clean. We spent very little time there other than to sleep and shower. Location to the parks was good. The restaurant options gave us choice and were fairly reasonable in price. Hotel staff was agreeable and accommodating.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Excellent Hotel, Ameneties and Staff

Posted Dec 28, 2014
Pros: The grounds, the room, the busses, the pool & restaurant, polite, knowledgeable staff.
Cons: Can't think of anything. Nothing was lacking.
Location: Great location, lots of choices, will recommend to friends/family. Bus service was nice feature. Everything was very pristine! Nothing negative!
We were pleasantly welcomed at our checkin...staff was very knowledgeable and answered all our questions. The facility had all the ameneties needed, our room was pristine, the grounds were beautiful. Transportation was wonderful. The restaurant was very convenient. Can't think of one thing not up to our expectations. We had a wonderful stay and would and will recommend it to anyone heading in that area!! Everyone was cheerful and polite. Couldn't have asked for a better place to stay. It lacked nothing. We had a wonderful time!