Ratings based on 2,199 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Gibsonton, FL

Nice hotel close to Downtown Disney

Posted Jul 3, 2015
Pros: The staff and the pretty land around the hotel.
Cons: It seems like the bed mattress needs to be changed.
Location: I absolutely recommend La Nouba in nearby Downtown Disney!
Hotel staff was excellent and the room was clean, and we lucked out by having a first floor room overlooking a beautiful garden and river. But the bed was very uncomfortable. Overall, we enjoyed our stay. We went to Epcot and La Nouba (Cirque du Soleil). La Nouba was the best!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very big hotel. Nice rooms.

Posted Jun 30, 2015
There is a lot of walking to get to different parts of the hotel. There should be more signs to tell u where to go. The map the hotel provides you is a bit confusing. Other than that it's a nice hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia Pa

Family Vacation

Posted Jun 30, 2015
Stayed at the Riverside for a family vacation. The rooms were clean and comfortable. We had a few problems with the magic bands (my fault) and Courtney from Guest Relations worked to get the bands fixed so the family could visit the parks with no issues. I would stay at the Riverside again
4 out of 5
Recommended
for Everyone
by A verified traveler from Montgomery, AL

Great Hotel 5 minutes from all Theme Parks

Posted Jun 27, 2015
The staff was excellent, nice hotel, great food. My 8 year old daughter loved it. We will definitely be returning.
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Posted Jun 26, 2015
The hotel staff was wonderful. Kid friendly and very attentive. We will be staying here again
5 out of 5
Recommended
for Everyone
by A verified traveler from Plano, TX

great resort and convenient service to disney

Posted Jun 22, 2015
Pros: if do not like to walk, book a preferred room. this will get closer to the lobby and bus stop.
Cons: food
Location: great access via boat to downtown disney and there are several things to rent aka boats and bikes as well as carriage rides. very nice resort
great - food could be improved and more options offered but overall, would stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, Terrible Food.

Posted Jun 20, 2015
If you took away the food situation, this would be a great place to stay. The restaurant and its staff leave a lot to be desired
3 out of 5
by A verified traveler from Philadelphia, PA

Beautiful Resort .... 1/4 mile strolls to room

Posted Jun 17, 2015
I appreciate the scenery and the cleanliness; however, if you are traveling with small kids you might want to reconsider this location. If this is a couples retreat I say to go for it because you will not regret it! It's quiet, clean, and very scenic!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Awesome clean room and a perfect theme for the room
2 out of 5
by A verified traveler from West Palm Beach

Poor Customer Service; Facilities are Fine

Posted Jun 16, 2015
Pros: Clean room. Cold AC.
Cons: Service. Seems like this may be a training ground for the incompetent customer service folks at Disney. Wildnerness Lodge had great customer service.
Location: Big property. Pools, playground, restaurant, etc. Boat to Downtown Disney.
Bad check-in experience. Apparently I interrupted a little chat-fest of staff when I came in, and the person who came to help me wasn't happy to have to leave the chat group. He was abrupt, and not friendly. That made me Grumpy. Oh well. Room was fine, clean. No safe in the room. On check-out day someone from housekeeping tried to barge into the room at 8:15 a.m. without even knocking. When he realized I was in the room he apologized and left quickly. (Thank goodness for indoor door locks!) Really rude and not right that he just tried to barge in. I had until 11 a.m. to check out.