Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom boynton beach, FL

Posted Apr 6, 2015
We stayed there for one night. The hotel location is good. The $17 parking fee was a shock! Also, there was no refrigerator in the room. Except for those, everything was OK.
Comment from Hotel Management
Apr 13, 2015 by HotelMgmt, Hotel Management
It is great to read that your overnight stay at the DoubleTree by Hilton Orlando Downtown was a positive experience overall and that you enjoyed our location. We are so sorry if any details regarding parking were a surprise to you and would like to let you know that refrigerators are available upon request. We are grateful for your feedback and look forward to welcoming you back soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Hotel close to downtown.

Posted Apr 3, 2015
The hotel is close to downtown area and the room is clean and comfortable. Food in the restaurant of the hotel is not very good.
Comment from Hotel Management
Apr 6, 2015 by HotelMgmt, Hotel Management
Thank you for sharing about your time at our downtown Orlando property. While we are glad that our location and well-appointed accommodations made for a comfortable stay, we regret if your dining experience was not to your liking. Our hotel is situated near a number of Orlando eateries and our complimentary shuttle, which services a three-mile radius, would be a convenient way to enjoy the city’s food scene. We hope you’ll return for another stay the next time you’re in the area.
1 out of 5
by A verified travelerfrom Florida

Disgusting Roach Hotel - Not a 4-Star!

Posted Mar 30, 2015
Cons: More attentive staff. Proper upkeep of rooms.
During check-in, the staff warming greeted us for our weekend stay. We then made our way up to the hotel room to make ourselves comfortable. Upon entering the room, we noticed that the floors seemed a bit dirty, and looked as though they had not been vacuumed in some time. Much the same with the countertops and surfaces throughout the room; they were very dirty as well as quite dusty. After about an hour in the room, I took a shower and was unpleasantly surprised to find a roach crawling up the wall of the shower. After killing him, I looked around the room to find another, already dead roach, on its back behind the room door. This certainly confirmed that the upkeep of this room, or hotel for that matter is poor. We took photos of both roaches and brought it to the attention of the staff and they neglected to comp us the room at all. They simply moved us to the other side of the hotel, to a much smaller room, where we still paid the same price in the end for the entirety of the stay.
5 out of 5
by A verified traveler

Great Property

Posted Mar 24, 2015
Pros: Great view of the lakes and everyone was very kind.
Location: Down town and Lake Eola
It was a one night stay for work. Very kind service and personnel.
Comment from Hotel Management
Mar 30, 2015 by HotelMgmt, Hotel Management
Thank you for reviewing your overnight stay at the DoubleTree by Hilton Orlando Downtown. We are so pleased that you experienced friendly service and enjoyed our downtown location during your brief visit. Please come back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Just ever I needed to be.

Posted Mar 23, 2015
Pros: I enjoyed the Hotel, staff and fitness room
Cons: The a/c. When I got into my room, it was around 300pm and the thermo stat was set at 60 however, it was more like 80. I reported it but never saw any1
.I need a Hotel downtown close to my appointment. The staff in the downstairs café's were great.
Comment from Hotel Management
Mar 30, 2015 by HotelMgmt, Hotel Management
Situated downtown, just minutes from a number of attractions and corporate offices, our property offers a convenient location in Orlando and we’re glad you agree. Thank you for taking the time to share highlights of your stay, including our staff and amenities. We regret, however, any issues with the temperature of your accommodations, but are glad to read it did not detract from your experience overall. We will be certain to follow up on your comments with our team. Please come back again soon!
2 out of 5
Recommended
for Everyone
by A verified traveler

Double Tree Hilton Downtown

Posted Mar 23, 2015
Cons: Hotel looked very worn. Paint by elevator outside needs to be redone. A tile was out of the bathroom floor. It just doesn't look clean and new.
Location: great location
The Hotel experience was ok but for the price of $200 for the one night's stay, it should have been much nicer. The hotel is "shop worn" and needs some attention. The staff was pleasant - enough. We came in late and left mid-morning so there was only contact with the check in person, who was friendly and efficient, and the maids who knocked at 9 am or so, and we told them we were not quite ready to check out at that time. When we checked out the next morning about 10:30 am, it took about five minutes and we were not given a receipt because they said we had booked through a third party - Expedia, and the hotel did not know the price being charged for the room for that night. I thought that was strange. I also felt the parking charge of $17 a night was high.
Comment from Hotel Management
Mar 30, 2015 by HotelMgmt, Hotel Management
While it is great to learn that you enjoyed pleasant interactions with our staff as well as our central location, we are truly sorry to read that your stay did not impress you in every way. The feedback our guests provide is essential to us as it gives us an opportunity to continually investigate ways to improve upon the experience we offer. We will be certain to take your comments regarding our property, which recently underwent extensive renovations, under advisement. Thank you for providing your thoughts, we hope you’ll consider giving our property another try in the future so that we can change your impression.
3 out of 5
by A verified travelerfrom FL

Ook

Posted Mar 16, 2015
The room didn't have an "air conditioning" it had a air conditioner with 3 fan setting so the room was muggy and didn't cool off much. The sheets even felt moist. We asked for 2 extra pillows that never came. The bathroom was large but hardly any counter space. Lighting was not good and the closet was tiny w a very low rack couldn't hang clothes without them touching the floor. However the staff was friendly and polite. Paying for parking after paying over 180 per night. Unacceptable. Will not go back to this hotel if I have to stay in Orlando again. Not worth the money
Comment from Hotel Management
Mar 25, 2015 by HotelMgmt, Hotel Management
All feedback, positive or otherwise, is greatly appreciated when shared by our guests. We truly regret that your stay was not a more positive experience and are truly sorry for the missed opportunities to impress you with the attentive service and comfortable accommodations we’re known for. We have shared your thoughts with our maintenance staff to ensure our guest rooms are at their best. Thank you for your thoughts, we hope you will reconsider a future visit so that we may surpass your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wedding stay

Posted Mar 16, 2015
The hotel was in great location. Expected more from the Hilton. For price thought it was ridiculous that we had to pay $17 a day to park and if you did not want to do that could find a spot on street which was long walk and hard to find.
Comment from Hotel Management
Mar 25, 2015 by HotelMgmt, Hotel Management
While we are delighted you enjoyed our downtown location, we regret if your stay did not meet your expectations. Our parking charges, which are lower than many comparable rates in the area, are in place to ensure that we are able to provide an ample amount of secure, covered parking to our guests. Thank you for sharing your thoughts, we hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Hotel was nice. The staff not so much. There were not luggage carts available when I arrived at the hotel. I was traveling with small children and this was an inconvenience. The staff did not offer to assist me with my luggage. The check in clerk was not attentive or friendly. She was not accommodating. In fact, she delayed my check in and did not care that I had children with me. Overall, the hotel was OK, but the front desk staff was disappointing.
Comment from Hotel Management
Mar 25, 2015 by HotelMgmt, Hotel Management
Our associates are committed to providing top-notch service at every turn and we are deeply saddened that this was not delivered to you during your recent stay with us. Please accept our sincerest apologies for any inconvenience. We are sharing your feedback with our entire team to make any improvements necessary to the experience we offer. Thank you for your review, we hope you’ll consider returning in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Posted Mar 12, 2015
Location: centro de orlando
buena ubicacion,habitaciones limpias, camas y almohadas super comodas , wifi gratis ,starbucks en el lobby , gimnasio bastante equipado; y express check out lo malo es que nos cobraron el estacionamiento a 20 usd llegando al hotel un poco tarde con mucha hambre y ya estaba cerrado el restaurante tampoco no habia room service solo el bar que no ofrecia ni un sandwich por lo que nos dieron un folleto de un lugar externo para pedir comida rapida (horrible y cara)ya que como eran casi las 12 de la noche no ibamos a encontar nada abierto ; deberian de tener por lo menos room service para huespedes ademas de notificar al check in todos los servicios que ofrece el hotel .