Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island, NY

Nice hotel close to downtown bars/restaurants

Posted Dec 20, 2014
Free shuttle to downtown and back which was convenient. Room was clean and just what we needed for a one night stay. Free cookie upon arrival and if you are a Hilton Honors member there is a floor with free snacks and drinks
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near venues

Posted Dec 18, 2014
Pros: The hotel was really nice. The beds were very comfortable! My daughter really enjoyed the warm chocolate chip cookie at check in.
The staff was very helpful and pleasant. I took my daughter to a live performance close by and stayed one night. It was truly a nice hotel to stay in. I was very thankful I decided to stay at the DoubleTree by Hilton.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Dec 17, 2014
Staff was friendly when they saw us dressed up. Upon arrival my husband and I were in our work close. Parking cost is outrageous that is runt only reason I will never stay their again
3 out of 5
by A verified traveler

Posted Dec 9, 2014
We walked in the hotel everything was fine looked so nice.. Checked in staff was very kind. We get to our room and we see wallpaper pealing off the wall looked old and run down, it was not what we saw in pictures when we booked. Took a shower only to get out to a flooded bathroom. We valet parked our car because we were told it was 3 dollars and we ended up getting charged 20 dollars! The only positive thing about this hotel was the breakfast in the morning. I usually always stay at a double tree and am pleased but this was a terrible experience.
Comment from Hotel Management
Dec 15, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your feedback. Although we were glad that you enjoyed having breakfast at our hotel, we cannot tell you how sorry we are that your overall experience fell short of your expectations. We would like to extend our apologies regarding the parking fee misunderstanding. Our hotel offers valet parking at a cost that is only three dollars more than self parking. We are truly sorry for any confusion. Once again we would like to thank you for your comments and we hope that one day we will have the opportunity to welcome you back and exceed your expectations.
3 out of 5
by A verified travelerfrom NC

bad experience

Posted Dec 2, 2014
Pros: location
Cons: service, parking place was awful
Location: a lot
checked in and they were asking us to take the luggage to our rooms - first ball clean bowled, surprised to hear that from them.
Comment from Hotel Management
Dec 8, 2014 by HotelMgmt, Hotel Management
Thank you for posting your feedback and please accept our sincerest apology with regard to your experience. We value you as a guest and were disappointed that your expectations were not met in every way. Our desire is to address any issues as they arise and we strongly urge our guests to let us know if anything is amiss as soon as possible. One day we hope to have the opportunity to welcome you back and exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tampa

Nice hotel

Posted Nov 17, 2014
Very clean & quiet. The staff was fantastic, very friendly with a willingness to help.
Comment from Hotel Management
Nov 25, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your comments with us. It's always nice to learn when a guest's experience reflects the high standards of service we strive to provide. We hope you'll allow us the pleasure of welcoming you again to the DoubleTree by Hilton Orlando Downtown.
3 out of 5
by A verified traveler

Posted Nov 14, 2014
Charge $17/night parking and only inform you of this as you're pulling into the garage.
Comment from Hotel Management
Nov 24, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your comments. Our hotel offers our guests ample, secure parking that is covered from the elements and conveniently connected to the hotel, all at a very competitive rate for the location. We sincerely regret if you were not aware of the charge ahead of time and apologize for any inconvenience this may have caused. We hope that the next time you are visiting the area, you will allow us the privilege of welcoming you back.
4 out of 5
by A verified travelerfrom Chicago, Il

Nice hotel staff, but trains pass by all night!

Posted Nov 4, 2014
Pros: Very friendly staff, nice refreshments
Cons: Sound proof the room please!!
Location: Ivanhoe lake is nearby
The hotel staff was very nice, and they have refreshments at the lounge all day. The view from my room is awesome! However there is a big problem with the room: the room is not sufficiently sound proof. There is a railway nearby the hotel and trains pass by all night and while they passes they blow the horn, thus I was unable to sleep at all. Although the hotel provided earplugs, they are not very useful as I roll on bed and they fall off my ears. I do not know about other rooms but I do not think it is wise to stay in a room where I cannot go to sleep.
Comment from Hotel Management
Nov 10, 2014 by HotelMgmt, Hotel Management
We appreciate your review and that you have mentioned that you found our hotel and staff to be very nice. It was however disappointing that you experienced some difficulties during the night. A good night’s sleep is essential and we regret if any noises disturbed your rest. We hope that you’ll allow us another opportunity to welcome you back again in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel to stay while visiting the AMWAY

Posted Nov 4, 2014
Hotel was clean, convenient and close to everything including the Amway Center. I enjoyed my stay here. I would highly recommend this hotel for anyone requiring to stay near downtown Orlando.
Comment from Hotel Management
Nov 11, 2014 by HotelMgmt, Hotel Management
We cannot thank you enough for your lovely review and high recommendation for the DoubleTree by Hilton Orlando Downtown. Our hotel is, as you mentioned, just minutes from the Amway Center and many other sights and attractions. It brings us great pleasure to learn how much you enjoyed staying with us and we hope to welcome you back soon. Thank you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville Beach, FL

One night stay

Posted Nov 3, 2014
Pros: Free shuttle to Amway Center. Pool on 4th Floor. Clean. Nice restaurant.
Cons: Walls are a little thin and you can hear everything out in the hallway.
Location: Downtown Orlando. Near Amway and Church Street
Stayed the night at this hotel to be near Amway Center (concert). Hotel offers free shuttle to Amway but last return shuttle is at 9:30 PM so you have to take a taxi back ($10 - $15 depending on traffic). Hotel has a nice pool on the 4th floors rooftop. We pre-ordered breakfast which arrived on time and was hot. We enjoyed our stay and will stay here again if needed. Plus you get a warm cookie when you check in =)
Comment from Hotel Management
Nov 11, 2014 by HotelMgmt, Hotel Management
As you stated, guests of the DoubleTree by Hilton Orlando Downtown are treated to a warm chocolate chip cookie upon arrival. We're delighted that you enjoyed the cookie as well as the convenience of our complimentary shuttle service and our sparkling pool. Please visit us again soon as it would be our pleasure to welcome you back.