Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

quiet , but close to everything

Posted Oct 8, 2014
Pros: comfortable , clean , very relaxing .
Cons: few more amenities at food & beverage at night like cheese plates for late dinners or arrivals .
Location: concerts
great staff the best in the area . very pleasant at breakfast stand ,
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
We are always thrilled when a guest review mentions how great our staff was as it is our top priority to provide exceptional service at all times. Thank you for your review and kind words. We're glad that you enjoyed your stay and hope that we can welcome you back soon to the DoubleTree by Hilton Orlando Downtown.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, Jamaica

Expectations met.

Posted Oct 1, 2014
Pros: It was in good physical condition and there was evidence of the product being maintained and upgraded. The restaurant d├ęcor was however a bit prosaic.
Cons: Room 716 was well appointed. However the shower cubicle needs a soap dish and the face basin needs a vanitory - combined bathroom dressing table.
Location: Location was good and close enough to various tourist attractions
Just what I expected. The Front Office staff members were very polite and hospitable and so was the Eritrean gentleman in the restaurant, these staff members went the extra mile to be accommodating - these are very good front of the house personnel. Would book this hotel again.
Comment from Hotel Management
Oct 7, 2014 by HotelMgmt, Hotel Management
It always makes us happy to hear that we were able to meet our guests' expectations. Thank you for choosing the DoubleTree by Hilton Orlando Downtown and for sharing your comments. We are thrilled that you enjoyed your stay with us and we greatly appreciate the gracious praise you have shared for our staff. Everyone here is looking forward to welcoming you back the next time you are visiting the area.
1 out of 5
by A verified traveler from Orlando

Excellent Staff-Stinkiest Rooms ever

Posted Sep 27, 2014
The staff was more than fantastic. Very friendly very courteous. The lobby was beautiful but my room smelled sour. My son first checked in earlier around 4:00 PM (Andrew Ranew) with our grandson and they were placed in a room on the 10th floor...I believe 1015 and the room wreaked of mold. They requested a change and were placed in a very nice room 525. My wife and I checked in at 11:40 PM after a long flight and were placed in a room that smelled like sour clothing. We ran the air for 20 minutes to see if we could air it out but no such luck. It was now 12:25 am and we had to be at the hospital at 5:00 am so we just tried to accept it. I am quite sure the staff would have moved me if I ask but it was too late to start over with a wake up call coming at 4:40 am. Again staff was fabulous but wouldn't stay again. Thanks Barry Ranew
Comment from Hotel Management
Oct 6, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your comments with us about your recent experience. Although we are grateful for the fabulous feedback regarding our staff, we truly regret to learn about the issue you encountered with your room. We certainly understand the reasons you have expressed for not notifying us immediately but we do wish we had been given the chance to create a better stay for you. The next time you are visiting the area we hope that you will allow us to welcome you back and provide you with a stay that exceeds your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from DeLand, Florida

Hotel Stay - Convenient to Downtown Orlando

Posted Sep 23, 2014
Pros: Location, ammenities.
Cons: The rate for parking ($17.00) was not disclosed when I made online reservation. I was leary of parking on street.
Location: Attended an event at the AMWAY Center, and the hotel was perfectly located. Downtown, church, restaurants all within easy access.
The Doubletree is easy to get to (right off I-4), plenty of parking at a ridiculous daily rate of $17.00. Otherwise the stay was pleasant, quiet. Hotel staff are friendly and accomodating.
Comment from Hotel Management
Sep 30, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown and sharing your comments with us. We're glad that your overall stay was pleasant and that you found our staff to be accommodating. We do however regret that you did not find out parking to be a value and hope that any impact to your stay was minimal. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando.fl

Posted Sep 8, 2014
Located perfectly for ncaa men's 1st round of play..just north of city center and off a lake..conveniently located to.some nice.restaurants and to.the Staples center.
Comment from Hotel Management
Sep 16, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown for your recent stay in the area. We are thrilled that our location worked out so well for you during the NCAA Tournament at the Amway Center which is just steps away from our door. We truly enjoyed having you stay with us and hope that we can welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Myers Florida

Great downtown location.

Posted Sep 1, 2014
Had a great stay. Staff was friendly and eager to help. Perfect location for a night out downtown. Room was clean and comfortable. Will book here again.
Comment from Hotel Management
Sep 9, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown. We were very happy to read that you had a great stay with us and that our location worked out perfectly for you. Please visit us again soon as it would be our pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Close to function loved my stay at the hotel,

Posted Aug 31, 2014
I did nit spend a long time but my stay was good, I had about 3 hours sleep but overall stay was good. Hotel clean and inviting. Sraff was polite and courteous.
Comment from Hotel Management
Sep 9, 2014 by HotelMgmt, Hotel Management
We're delighted that you enjoyed your stay with us at the DoubleTree by Hilton Orlando Downtown. Thank you for sharing your appreciation for our staff and hotel. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very nice. Close to downtown.

Posted Aug 25, 2014
Pros: Very clean and classy.
Cons: Pool area could have been a little better.
Location: Church St. Station
Very nice hotel. Very clean and quiet. Nice decor. Had a very nice stay here.
Comment from Hotel Management
Sep 3, 2014 by HotelMgmt, Hotel Management
It is always a pleasure to hear from our guests and learn about their impressions and experiences at the DoubleTree by Hilton Orlando Downtown. We are very glad that you had such a nice stay and we truly appreciate the kind remarks you have shared for our hotel. Please come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Noce hotel

Posted Jul 29, 2014
It was a great experience and very nice looking and it was very clean.
Comment from Hotel Management
Aug 5, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown. It is always a delight to hear from our guests and learn that they had a great experience while staying at our hotel. Please visit us again soon as it would be our pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Nice hotel, suprise deposit

Posted Jul 28, 2014
Very nice hotel, close to downtown, nice view but Expedia did not tell you about the $50.00 dollar deposit the hotel requires. Kind of out a damper on the trip but everything else was great. Parking is a bit expensive as well.
Comment from Hotel Management
Aug 5, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your comments regarding your recent stay at the DoubleTree by Hilton Orlando Downtown. We are very happy to learn that you enjoyed our location as well as the views from our hotel. We do however regret that you were unaware of the applicable fees at the time of check-in and hope that any impact to your overall stay was minimal. The next time you are visiting the area we hope to have the pleasure of welcoming you back.