Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Chicago, Il

Nice hotel staff, but trains pass by all night!

Posted Nov 4, 2014
Pros: Very friendly staff, nice refreshments
Cons: Sound proof the room please!!
Location: Ivanhoe lake is nearby
The hotel staff was very nice, and they have refreshments at the lounge all day. The view from my room is awesome! However there is a big problem with the room: the room is not sufficiently sound proof. There is a railway nearby the hotel and trains pass by all night and while they passes they blow the horn, thus I was unable to sleep at all. Although the hotel provided earplugs, they are not very useful as I roll on bed and they fall off my ears. I do not know about other rooms but I do not think it is wise to stay in a room where I cannot go to sleep.
Comment from Hotel Management
Nov 10, 2014 by HotelMgmt, Hotel Management
We appreciate your review and that you have mentioned that you found our hotel and staff to be very nice. It was however disappointing that you experienced some difficulties during the night. A good night’s sleep is essential and we regret if any noises disturbed your rest. We hope that you’ll allow us another opportunity to welcome you back again in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel to stay while visiting the AMWAY

Posted Nov 4, 2014
Hotel was clean, convenient and close to everything including the Amway Center. I enjoyed my stay here. I would highly recommend this hotel for anyone requiring to stay near downtown Orlando.
Comment from Hotel Management
Nov 11, 2014 by HotelMgmt, Hotel Management
We cannot thank you enough for your lovely review and high recommendation for the DoubleTree by Hilton Orlando Downtown. Our hotel is, as you mentioned, just minutes from the Amway Center and many other sights and attractions. It brings us great pleasure to learn how much you enjoyed staying with us and we hope to welcome you back soon. Thank you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville Beach, FL

One night stay

Posted Nov 3, 2014
Pros: Free shuttle to Amway Center. Pool on 4th Floor. Clean. Nice restaurant.
Cons: Walls are a little thin and you can hear everything out in the hallway.
Location: Downtown Orlando. Near Amway and Church Street
Stayed the night at this hotel to be near Amway Center (concert). Hotel offers free shuttle to Amway but last return shuttle is at 9:30 PM so you have to take a taxi back ($10 - $15 depending on traffic). Hotel has a nice pool on the 4th floors rooftop. We pre-ordered breakfast which arrived on time and was hot. We enjoyed our stay and will stay here again if needed. Plus you get a warm cookie when you check in =)
Comment from Hotel Management
Nov 11, 2014 by HotelMgmt, Hotel Management
As you stated, guests of the DoubleTree by Hilton Orlando Downtown are treated to a warm chocolate chip cookie upon arrival. We're delighted that you enjoyed the cookie as well as the convenience of our complimentary shuttle service and our sparkling pool. Please visit us again soon as it would be our pleasure to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Trinity

Beautiful hotel in downtown Orlando.

Posted Oct 27, 2014
Accommodating staff. Beautiful room. Hotel is being renovated.
Comment from Hotel Management
Nov 3, 2014 by HotelMgmt, Hotel Management
What a lovely review, thank you. It made us very happy to read your compliments for our hotel and staff. We're delighted you enjoyed your stay and hope to welcome you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler

quiet , but close to everything

Posted Oct 8, 2014
Pros: comfortable , clean , very relaxing .
Cons: few more amenities at food & beverage at night like cheese plates for late dinners or arrivals .
Location: concerts
great staff the best in the area . very pleasant at breakfast stand ,
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
We are always thrilled when a guest review mentions how great our staff was as it is our top priority to provide exceptional service at all times. Thank you for your review and kind words. We're glad that you enjoyed your stay and hope that we can welcome you back soon to the DoubleTree by Hilton Orlando Downtown.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Kingston, Jamaica

Expectations met.

Posted Oct 1, 2014
Pros: It was in good physical condition and there was evidence of the product being maintained and upgraded. The restaurant décor was however a bit prosaic.
Cons: Room 716 was well appointed. However the shower cubicle needs a soap dish and the face basin needs a vanitory - combined bathroom dressing table.
Location: Location was good and close enough to various tourist attractions
Just what I expected. The Front Office staff members were very polite and hospitable and so was the Eritrean gentleman in the restaurant, these staff members went the extra mile to be accommodating - these are very good front of the house personnel. Would book this hotel again.
Comment from Hotel Management
Oct 7, 2014 by HotelMgmt, Hotel Management
It always makes us happy to hear that we were able to meet our guests' expectations. Thank you for choosing the DoubleTree by Hilton Orlando Downtown and for sharing your comments. We are thrilled that you enjoyed your stay with us and we greatly appreciate the gracious praise you have shared for our staff. Everyone here is looking forward to welcoming you back the next time you are visiting the area.
1 out of 5
by A verified travelerfrom Orlando

Excellent Staff-Stinkiest Rooms ever

Posted Sep 27, 2014
The staff was more than fantastic. Very friendly very courteous. The lobby was beautiful but my room smelled sour. My son first checked in earlier around 4:00 PM (Andrew Ranew) with our grandson and they were placed in a room on the 10th floor...I believe 1015 and the room wreaked of mold. They requested a change and were placed in a very nice room 525. My wife and I checked in at 11:40 PM after a long flight and were placed in a room that smelled like sour clothing. We ran the air for 20 minutes to see if we could air it out but no such luck. It was now 12:25 am and we had to be at the hospital at 5:00 am so we just tried to accept it. I am quite sure the staff would have moved me if I ask but it was too late to start over with a wake up call coming at 4:40 am. Again staff was fabulous but wouldn't stay again. Thanks Barry Ranew
Comment from Hotel Management
Oct 6, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share your comments with us about your recent experience. Although we are grateful for the fabulous feedback regarding our staff, we truly regret to learn about the issue you encountered with your room. We certainly understand the reasons you have expressed for not notifying us immediately but we do wish we had been given the chance to create a better stay for you. The next time you are visiting the area we hope that you will allow us to welcome you back and provide you with a stay that exceeds your expectations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom DeLand, Florida

Hotel Stay - Convenient to Downtown Orlando

Posted Sep 23, 2014
Pros: Location, ammenities.
Cons: The rate for parking ($17.00) was not disclosed when I made online reservation. I was leary of parking on street.
Location: Attended an event at the AMWAY Center, and the hotel was perfectly located. Downtown, church, restaurants all within easy access.
The Doubletree is easy to get to (right off I-4), plenty of parking at a ridiculous daily rate of $17.00. Otherwise the stay was pleasant, quiet. Hotel staff are friendly and accomodating.
Comment from Hotel Management
Sep 30, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown and sharing your comments with us. We're glad that your overall stay was pleasant and that you found our staff to be accommodating. We do however regret that you did not find out parking to be a value and hope that any impact to your stay was minimal. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando.fl

Posted Sep 8, 2014
Located perfectly for ncaa men's 1st round of play..just north of city center and off a lake..conveniently located to.some nice.restaurants and to.the Staples center.
Comment from Hotel Management
Sep 16, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown for your recent stay in the area. We are thrilled that our location worked out so well for you during the NCAA Tournament at the Amway Center which is just steps away from our door. We truly enjoyed having you stay with us and hope that we can welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft. Myers Florida

Great downtown location.

Posted Sep 1, 2014
Had a great stay. Staff was friendly and eager to help. Perfect location for a night out downtown. Room was clean and comfortable. Will book here again.
Comment from Hotel Management
Sep 9, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown. We were very happy to read that you had a great stay with us and that our location worked out perfectly for you. Please visit us again soon as it would be our pleasure to welcome you back.