Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

One overnight stay.

Posted Jan 24, 2015
Pros: everything.
Location: Very close to downtown Orlando, and all the night spots, and the shuttle will bring you for free.
This hotel was great for our one night stay. We went to the Plaza Live, and the hotel provided a free shuttle service. Since the shuttle closed before the concert was over, we took a cab back for $10.00 plus tip, since we planned on drinking. They have a very good restaurant and bar there also. It was a very pleasant stay, plus you get a cookie. LOL
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Nice but not great. Very good location. Don't stay on the train track side. Service excellent. Rooms a little tight.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
My overall experience went well. The staff was friendly and helpful.
Comment from Hotel Management
Jan 20, 2015 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown. We are pleased to read that you enjoyed your stay and experienced helpful service from our associates. We hope to have the privilege of welcoming you back next time you are in the area!
2 out of 5
by A verified traveler

Adequate, but housekeeping is an issue

Posted Jan 7, 2015
Pros: Location close to Florida Hospital.
Cons: Housekeeping.
Bottom sheet of bed did not go all the way to the end of the bed. It was about 1 foot short. I called front desk and told them. That evening when I turned back the covers it was just the same. Housekeeping made the bed, but did not correct bottom sheet.
Comment from Hotel Management
Jan 12, 2015 by HotelMgmt, Hotel Management
Thank you for your review and for noting our downtown location, we hope you found it convenient to Florida Hospital and took advantage of our complimentary shuttle service. We regret, however, if any aspect of your stay missed the mark and will share your feedback to ensure our attention to detail continues to be a top priority. We hope to have the pleasure of welcoming you back so that we may truly impress you.
1 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2015
Amazing room and staff. Enjoyed my stay. Everything was far more than expected. Definitely will be back soon!
Comment from Hotel Management
Jan 12, 2015 by HotelMgmt, Hotel Management
It is always our hope that we can exceed our guests' expectations! Thank you for letting us know that you enjoyed your stay and that is was far more than expected. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom TLH, FL

Very convenient to Arena

Posted Jan 5, 2015
Pros: Location
Great package rate! Shuttle to and from arena was an important selling point. Room was clean and comfortable but lacked a few expected amenities, i.e. refrigerator, glasses, tub (were given handicap accessible room).
Comment from Hotel Management
Jan 13, 2015 by HotelMgmt, Hotel Management
Thank you for choosing the DoubleTree by Hilton Orlando Downtown for your recent stay in the area. We are delighted to learn that you considered our hotel to be a good value and appreciated the complimentary shuttle service we offer. Please come back for another visit again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Pierce, Florida

Great stay

Posted Jan 5, 2015
Greeted with a warm chocolate chip cookie. Complimentary shuttle service to and from our show, even though the driver worked past his shifts end. Room was clean, bed really comfortable. Kitchen stayed open later to accommodate our late return. Couldn't have asked for a better hotel.
Comment from Hotel Management
Jan 13, 2015 by HotelMgmt, Hotel Management
Thank you for taking the time to share with us the specifics that made your stay at the DoubleTree by Hilton Orlando Downtown an enjoyable experience. We are so glad that you were comfortable in your room and that you found our complimentary shuttle service to be convenient for getting to and from the show. Thank you again for your review. We hope to see you again soon for another great stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis

Would stay again!

Posted Jan 4, 2015
Clean with good amenities such as Starbucks in lobby and hotel bar. The front desk staff was very helpful arranging cabs and other transportation. Location is not perfect, requiring a shuttle to downtown bars/clubs but not really an issue and consider this hotel to be a good value. Only complaint was bartenders were not very friendly. I would definitely stay again and recommend it.
Comment from Hotel Management
Jan 13, 2015 by HotelMgmt, Hotel Management
The staff of the DoubleTree by Hilton Orlando Downtown strives to deliver exceptional service to our guests, so reading your kind acknowledgement for our front desk associates has made us proud. Thank you for letting us know how much you enjoyed the cleanliness of our hotel as well as the amenities we offer. It would be our pleasure to welcome you back again the next time you are visiting the area. Thank you.
3 out of 5
by A verified traveler

Close to Citrus Bowl

Posted Jan 3, 2015
We stayed here to be close to the game and it is pretty close. The hotel is old, however they have tried to keep it up. Bathrooms were not very clean. Hilton Honors floor provided snacks which was nice. Neighborhood is not great. Homeless people and abondoned buildings.
Comment from Hotel Management
Jan 6, 2015 by HotelMgmt, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. We are happy that our close proximity to the Florida Citrus Bowl Stadium was enjoyed by you. It was however disappointing that not every aspect of your experience was impressive. Your comments regarding the bathrooms will be shared with our Director of Housekeeping as it is always our desire to continuously make improvements to create a better experience. We hope that the next time you are visiting the area, you will allow us the honor of welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

We enjoyed the comfort

Posted Jan 3, 2015
Pros: The night clerk, Ruthie help us get our boarding passes
Cons: The hotel could use a little remodeling
Location: Good location to downtown, easy to find downtown
We went to the Citrus Bowl and had a easy ride to and from the stadium
Comment from Hotel Management
Jan 13, 2015 by HotelMgmt, Hotel Management
We are delighted that you enjoyed the comfort and location of the DoubleTree by Hilton Orlando Downtown. Our hotel is located just 3 miles from the Orlando Florida Citrus Bowl Stadium, making it a great choice for guests that are attending a game. Thank you for sharing your comments, we hope to welcome you back again in the future.