Lobby

Reviews of Embassy Suites by Hilton Orlando North

3.5 out of 5
Embassy Suites by Hilton Orlando North
225 Shorecrest Dr, Altamonte Springs, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 473 out of 1007 reviews" "
Rating 8 - Good. 229 out of 1007 reviews" "
Rating 6 - Okay. 127 out of 1007 reviews" "
Rating 4 - Poor. 89 out of 1007 reviews" "
Rating 2 - Terrible. 89 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nkosana

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were bugs in the rooms, bathroom had mildew smell, dog barking the entire time of our stay. Breakfast server served me bacon that looked like it was a week old. Gym was adequate but subar based on other hotels I've frequesnted. I've been to other Embassy Suites and had a much better experience, I believe this property is just old and in need of drastic overhaul in thier accomodations and facilities.
Stayed 3 nights in Mar 2024

2/10 Terrible

Goran

Never again
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Goran,Thank you for sharing your feedback. It's disappointing to hear that your experience did not live up to expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jacquline, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel. I enjoyed my stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Jacquline,We're so happy to know that our quiet accommodations were perfect for your needs and that you enjoyed your time with us overall. Please come back and join us again soon at Embassy Suites by Hilton Orlando North!

10/10 Excellent

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel prices are ok
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Robert, Thank you for being our guest at Embassy Suites by Hilton Orlando North. We're thrilled to have earned your perfect rating, and we appreciate you taking the time to leave a review. The next time your travels bring you back to Central Florida, we hope you will depend on us again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Average at best!!!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Robert,We appreciate your feedback, and we're happy to see you enjoyed your visit. The next time you're in town, please come see us again at Embassy Suites by Hilton Orlando North!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Mary,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Orlando North. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Griffith

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this place is good! I would definitely come back and stay here.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Griffith,We're so happy to know that you had a good time with us overall and we trust that everything was in order for your visit. Thank you so much high rating and we hope to see you again soon at Embassy Suites by Hilton Orlando North.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like being put in the back of the hotel. My sister has difficulty walking and it was a very long walk back to the cave hall. The reason we picked the hotel was for the atrium. I did not even know there were rooms tucked away in the back hallways.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Linda,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! However, we regret any disappointment with where your room was located. Please know for future reference that suites located in our Atrium Wing are listed separately so guests can select them when making their reservation. It was a pleasure having you here, and we hope you return in the future for a seamless visit.

10/10 Excellent

Roy

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from DWinjum on Feb 28, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Property conditions & facilities
Not visible from main road
Stayed 1 night in Feb 2024
Response from DWinjum on Feb 26, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is close to shopping and restaurants. Room was ready early and clean.
Stayed 1 night in Feb 2024
Response from DWinjum on Feb 26, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

8/10 Good

Jarrett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
First, what did I like: Excellent indoor pool and hot tub. Both worked well and were clean. Pool warmer than normal. Fantastic breakfast with omlette bar for made to order. Standard coffee, juices, scrambled eggs, hash browns, pancakes, cereal, fruit, baked goods.... The area is safe with local options to eat nearby and nice restaurant in the hotel. Breakfast was included along with two drinks each night from 1700-1900 each day. No issues parking around the hotel each day. Well lit parking. Now, issues: Room (#603) had issues starting with exposed outlet with no cover with exposed wires, another outlet coming off the wall, missing trim work and the barn door into the bathroom was coming off the ceiling about 1 inch, hit the floor which stopped it coming all the way off. No bed sheets in the room to use for the pull out couch, had to request them 3 times before they showed up. Shower had literally no pressure which makes it hard for women with long hair to rinse per my wife. Worst shower pressure I have ever seen and we traveled the world. I reported the outlet issue and they fixed it quickly but not to code. They just put two drywall screws through the cover into the wall. Poor work at best and tells me how they likely maintain this place. First walking in the room looked great then I started noticing the issues. I have pictures but cannot find option to upload them. I want to like this hotel due to location, indoor pool, great breakfast and safe.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Jarrett,It's terrific that several aspects of your stay hit the mark with you, including our refreshing pool, tasty breakfast, and outstanding location. That said, we sincerely apologize that the issues in your room negatively affected your time with us. Your detailed feedback is gratefully received and will be used to help us enhance the quality of our accommodations for future guests. Though we fell short of your expectations, we hope you'll revisit us for an experience that is nothing short of exceptional.

10/10 Excellent

Brandolyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location ...... EXPEDIA...offer options for military and veterans on your site when booking
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Brandolyn,We appreciate you leaving us a review. We are glad that you had a stay worth all the stars and appreciated our convenient location. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from DWinjum on Mar 21, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Susanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dated.
Stayed 2 nights in Feb 2024
Response from DWinjum on Feb 5, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

6/10 Okay

Mary

Stayed 1 night in Feb 2024
Response from DWinjum on Mar 21, 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 Excellent

Ranford, Davie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DWinjum on Feb 5, 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

Lilimar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good everything but bath has a little mold in the ceiling
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Lilimar,Thanks so much for your review! We're delighted you enjoyed your stay, and we appreciate your feedback about the bath in your room, which we'll share with our team. It was our pleasure to host you, and we look forward to your next visit.

6/10 Okay

jennifer j

Stayed 2 nights in Jan 2024
Response from DWinjum on Mar 21, 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DWinjum on Jan 22, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 Excellent

Brandie

Response from DWinjum on Jan 11, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 Excellent

Nancy

Great service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Nancy,Thank you for staying with us at Embassy Suites by Hilton Orlando North. It warms our hearts to hear you had pleasant interactions with our friendly staff, and we look forward to sharing your kind comments with our team. Please come back and see us again when you are next in the area.

10/10 Excellent

Barbara, lake city

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from DWinjum on Jan 8, 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

ROSA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DWinjum on Jan 8, 2024
It has been a great pleasure serving you during your time with us. We hope to continue this relationship in the near future.

4/10 Poor

Teresa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We chose this property for the indoor pool for our getaway. The hotel had poor windows and I can hear the highway all night. The pool was not heated and the kids did not enjoy the main purpose of the stay. Also, the rate I was supposed to be charged was higher at checkin. I won't be staying here again.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Teresa,Thank you for staying with us and for your feedback. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Our team strives for each guest to leave completely satisfied, and we are sorry this was not the case for you. Again, thanks for your comments, and we hope you will consider staying with us the next time you are in Orlando.

10/10 Excellent

Janice, North Pole

Stayed 2 nights in Dec 2023
Response from DWinjum on Jan 8, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

2/10 Terrible

mary

Traveled with group
It was just dirty everywhere and I have stayed here before and it was not like this. Worst Christmas experience ever just ghetto
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Mary,While we are pleased that we could welcome you back during the holiday season, we regret that your most recent visit fell short of your expectations. We will review our high standards with our housekeeping team and ensure that every room is being properly prepared for the next guest. The next time you travel back this way, we hope to regain your confidence in us to deliver an enjoyable experience.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all amazing. Very nice and quick to accommodate any requests. Free breakfast was great. Replenished quickly and staff cleaned area multiple times during service. Room was clean and had all we needed. Glad I chose to celebrate my Christmas here.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Susan,Thank you for spending your Christmas with us at Embassy Suites by Hilton Orlando North! It warms our hearts to know that you felt welcome during your stay and that you appreciated our clean rooms. If you're in the area again, please come back to see us.

10/10 Excellent

Pedro

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very clean
Stayed 1 night in Dec 2023
Response from DWinjum on Jan 8, 2024
Thank you for your review of our hotel. We are pleased you enjoyed our exceptional service and amenities. We hope you will make a return visit so we can show you our passion for delivering meaningful and inspiring experiences again.

6/10 Okay

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick out of town trip with the family to relax a little bit before the holidays. Have stayed at Embassy Suites before; last time prior to the pandemic. Always enjoyed the larger rooms, manager reception, and the made-to-order omelette station. Unfortunately, this Embassy was not as nice as previous stays. First night was very cold, cranked the furnace up to 80, and never got warmer than 70. Had to walk down to the front desk to request extra blankets b/c when tried calling from the room- the phone just kept ringing. Personnel were very nice and kind. Room and hotel overall could certainly use an upgrade. Just seemed kind of tired and not up to par of previous stays. Still like Embassy Suites for price and value proposition, but will try to find an Embassy Property that is newer or renovated.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for choosing us for your recent trip and for sharing your feedback. We're sorry to hear that your experience fell short of expectations, especially with the temperature control and the condition of the room. We appreciate your kind words about our personnel, and we take your comments about the need for an upgrade seriously. Rest assured, we'll address these issues to ensure a better experience for our guests in the future. We hope you give us another opportunity to provide you with the exceptional stay you deserve.

10/10 Excellent

Jaime Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great service, loved the amenities and complimentary breakfast and happy hour. Great location.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Jaime,Thank you for your fantastic review of Embassy Suites by Hilton Orlando North! We are thrilled you enjoyed our excellent service, amenities, and complimentary breakfast. Knowing that our location added to your positive experience is also fantastic. We are committed to providing our guests an exceptional stay, and your feedback is a delightful affirmation of our efforts. We eagerly look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, nice and quiet environment. Made for a perfect quick getaway
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Stephanie,It's delightful to know that our amazing team members and quiet environment left a positive impression on you! Thank you so much for the perfect rating, and we hope to see you again soon.

4/10 Poor

Natascha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not great
The room next to us had a “birthday” party for a young child. There were over 15 people in the room being very loud into the evening. The air conditioner in the room was extremely loud and didn’t cool the room.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Natascha,It was a pleasure to host you! Thank you for your insightful feedback on your stay. We will let the team know about the noise issues from the room next to you. Hopefully, they can be more vigilant about this on your next stay with us. We will also let the maintenance team know that they need to look into this AC in the rooms, too. We are looking forward to your next trip to Orlando. It would be an honor to give you the stay you deserve.

10/10 Excellent

ROBERT

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from DWinjum on Jan 8, 2024
It has been a great pleasure serving you during your time with us. We hope to continue this relationship in the near future.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent, not one bad thing to say.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Mary,We're delighted you found our team excellent during your stay at Embassy Suites by Hilton Orlando North. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience.

10/10 Excellent

Rose F Fisher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
I would recommend this property as it's been recently renovated. Is within walking distance of huge mall and theater. There's a beautiful lake outside with a boardwalk.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Rose,Thank you for the kind review and recommendation! We're glad our walkable location was ideal for your trip, and we look forward to seeing you again soon at Embassy Suites by Hilton Orlando North.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the location and walking path around the lake. Decorated beautiflly for the holidays.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Patricia,Thank you for sharing your comments with us. We are delighted to know that you fully enjoyed your visit and appreciated our excellent location and beautiful decor. It was a pleasure hosting you, and we hope to see you again soon!

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very dirty and old.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Angela,Thanks for taking a moment to provide your valuable feedback. We're sorry to hear about your disappointment with our accommodations, and we sincerely apologize for any lapse in cleanliness you experienced. Rest assured that we've shared the entirety of your review with our team so we can seize all opportunities for improvement. We'd love another chance to impress you.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DWinjum on Jan 8, 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

RHONDA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoys the stay
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Rhonda,It was such a pleasure to welcome your family to Embassy Suites by Hilton Orlando North! Thank you so much for your great review and perfect rating. Take care, and we hope you return soon.

8/10 Good

Juliette Gaffney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from DWinjum on Nov 23, 2023
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

DAMARIZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and amazing! Room are spacious and clean!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Thank you so much for the perfect rating. We're so happy to know that our friendly service and spacious, clean accommodations helped make your visit that much better. Please consider coming back to join us again soon.

10/10 Excellent

Grisel

Stayed 2 nights in Nov 2023
Response from DWinjum on Jan 8, 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from DWinjum on Jan 8, 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Robert,Thank you for your five-star review. We're delighted you had an excellent experience at Embassy Suites by Hilton Orlando North. We appreciate your patronage and look forward to welcoming you back soon.

10/10 Excellent

Sherwin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Nov 2023
Response from DWinjum on Nov 4, 2023
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 Excellent

Tia

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from DWinjum on Oct 31, 2023
Thank you for being our guest and for providing your feedback regarding your recent stay. We are glad that we met your expectations and look forward to your next visit when your travels bring you to the Orlando North.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DWinjum on Oct 30, 2023
Thank you for your review of our hotel. We are pleased you enjoyed our exceptional service and amenities. We hope you will make a return visit so we can show you our passion for delivering meaningful and inspiring experiences again.

4/10 Poor

Victoria

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Very disappointed
First arrived no service at the front desk. There was another lady waiting in front of me. We waited and waited. I started banging on the doors behind the desk did not know what to do and then finally 15 minutes later, someone comes running from behind us, and said, can I help you. Really that is the worst Customer Service I’ve ever had and any kind of establishment . And my room had rotted floors in the bathroom. The garbage cans the bags were hanging over I had garbage I’m not gonna put my own bag in my own. Can I pay good money for someone to do that for us. Not happy. Not sure if I’ll be back.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Victoria,Thank you for your feedback. We're disappointed that we didn't meet your expectations. Your experience does not reflect the level of service we aim to provide, and we will look into these issues to ensure they're addressed promptly. Your concerns will serve as valuable feedback as we strive to improve.

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Lloyd,Thank you so much for choosing to stay with us at Embassy Suites by Hilton Orlando North. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. We'd love to read more about what made it so great. The pleasure was all ours, and we hope you'll choose us again in the future.