Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Friendly

Posted Jan 5, 2015
My stay at the at this hotel was the BEST!!!!! The rooms where very clean and the staff was nice and friendly. I will be staying at this hotel again.
2 out of 5
by A verified traveler

Posted Jan 3, 2015
This hotel is in need of serious renovation. Everything looks, feels, and smells ss if it were from the early 90's. Location is not great, either. Head just a few miles North to Lake Mary area. Much nicer.
2 out of 5
by A verified traveler

the hotel facilities seemed very run down.

Posted Dec 31, 2014
Pros: nothing
Location: the location was good and pleasant.
The breakfast was always cold, even when you got it off the grill. The staff were rude. Not friendly at all. If you asked for assistance, they always seemed like they were too busy. The heating and cooling did not work and the comfort of the room was unbearable because it was too hot, then too cold. The thermostate never worked and the repair man had to come to our room 3 times out of our stay. We were told by other visitors that the cooling and heating were broken. It was hard to breath in the rooms due to the heat. The staff never informed of us of the problem. I have stayed at several embassy suites and this is by far the worst experience. The evening snacks were horrible and there was usually never enough for all the people staying. The only employees who were friendly were those at the registration desk.
3 out of 5
by A verified traveler

Nice hotel. Friendly staff. Room disapointment.

Posted Dec 27, 2014
Disappointed with the sofa bed. Unbelievably uncomfortable. After a long day it's not ideal at all. Everything else was pretty average. You get what you pay for. Breakfast was good and staff were friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Altamonte Springs, Florida

Nice overnight stay

Posted Dec 8, 2014
This was my fourth visit to this location. Always enjoy
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hinesville

Hotel was nice and clean.

Posted Dec 2, 2014
I did not appreciate how my son was treated with our pet. Pets are welcomed and the staff made us feel very uncomfortable about it. I have a lab that is not vicious and he does not even bark. He is very friendly and if anything was scared of everything. My son was told pets was not allowed on the 1st floor which was not true...how else was he to take him out to potty.
3 out of 5
by A verified travelerfrom Evans GA

Was slightly disappointing for what we paid.

Posted Nov 30, 2014
Pros: Was quiet at night. Was convenient to where we were visiting.
Location: Loved the area. Lots to do and see.
Found a really gross dirty washcloth in the sink in the bedroom. The bathroom light flickered constantly, and the sink faucet leaked, leaving a puddle on the countertop. I have slept on better beds and pillows in less expensive hotels. Overall, it was quiet at night, but not worth what we paid for the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Nov 25, 2014
Pros: I like the location and I also like Cranes Roost park right behind the hotel where there are events going on most of the time. Great place to walk as
Location: This hotel is a 1/2 hour drive from Orlando Int Airport. Altamonte Mall is right next door and plenty of places to eat.
We have stayed here many times. The location is convenient to everything including about 1/2 hour from Disney or
3 out of 5
by A verified traveler

Beautiful atrium; poor rooms

Posted Nov 22, 2014
Pros: Atrium & pool
Cons: Maintenance on little things like loose handles
Location: Busy area in Altamonte Springs, Fla. Nice lake to walk around.
Hotel shows great on outside & in Atrium/public areas. The breakfast is great. Rooms are poorly laid out with inconvenient sliding doors that are hard to operate and handles poorly placed. Beds protrude into door openings. Internet is spotty in end rooms. Toilet tissue & linens were not re-supplied unless requested. Staff was pleasant & accommodating.
4 out of 5
Recommended
for Families
by A verified traveler

Same

Posted Nov 5, 2014 on Hotels.com
One bed was pretty rough.