Ratings based on 514 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
GoodPosted Mar 4, 2014
Good breakfast buffet room good beds too small for four people only one night stay
for Everyoneby Paulette from Adel, GA
Great locationPosted Feb 18, 2014
Pros: Atrium was pleasant and appealing. Breakfast was superb.
Location: Ripley's, Boston Lobster Feast, Brick Yard, and Sea World. Shopping, too.
Welcomed upon arrival by pleasant front desk staff. The room seemed warm after arriving from walk to and from Ripley's. No problem - engineer was sent and attentive to thermostat needs. Concierge offered coupon to nearby restaurant, and the seafood buffet was very good. After dinner, granddaughter was given bath, but there was no towel. Again, no problem - immediately towels were sent up to the room.
for Everyoneby stefan from germany
Decent experience overallPosted Jan 27, 2014
rooms/suites are pretty old but in decent shape and clean! bathroom way too small for how big the entire suite itself was. unfortunately had a room towards I-4 so even on 7th floor pretty noisy all night. however, comfy bed and service was good as well.
for Everyoneby Family w/teens from Minnesota
LOCATION, great STAFF, comfort, best breakfastPosted Jan 12, 2014
Pros: LOVED location, staff, breakfast, pm complementary drinks and snacks, cleanliness. Thumbs up to Mohamed, Elvira, Charlene, cooks! 2 pools.
Cons: Have someone to patrol halls occasionally to vacuum spilled food from breakfast, pick trays from room service. Add hooks in room for wet towels please
Location: Cannot miss the family comedy dinner show at Wonderworks, Lots of restaurants, Domino's, Walgreens. Premiums outlets. Do not go to Hawaiian mini golf.
1st plus- front desk: Even though we arrived 3 hours before regular check in, Mohamed at the front desk was very understanding and had a room ready for us in about 10 mins. We had read in the reviews about the suite door and curtains, which allow you to see into the room from the halls, and we were given the suite across from both elevators, yikes. So we asked if we could have a different one away from elevators, where there aren't as many people walk by. Manager Ryan was very understanding, recognized and explained that as that IS a valid complain, both clear glass sides of the suite are going to be remodeled (I can't remember if frosted or tinted) to allow total privacy in the living room area. We then got room 528, facing International dr, much better. To get full privacy, we put both square ottomans to hold the curtains across inside of door, problem fixed. Regarding the room, as many reviews say: Yes, the furniture is getting old, chipped, stained; the shower head is really low, decor is outdated, it can be a bit noisy on the street at night if facing International Dr, or on the other side due to highway. We didn't think it was too noisy to disturb or disrupt our sleep though. Yes, furniture fabric is showing wear and age. Still, we consider these are minor comfort and cosmetic issues, which can be overlooked because of: very comfy bed and sleeper sofa, clean room especially bathroom, room service from Fisheye grill, free breakfast and shuttle, pm drinks & snacks...
for Familiesby A verified traveler
Posted Jan 7, 2014
for Everyoneby JL from kenosha
Beautiful lobby and reception.Posted Jan 7, 2014
Pros: I really like the interior of the hotel and the service !!
for Everyoneby Dean'a from Washington DC
Close to UniversalPosted Jan 7, 2014
Ok. Here's what I look for in every hotel. 1)Clean room. 2) friendly/ helpful staff 3) Restaurant, breakfast or room service. Firstly, clean room but felt damp. Not there fault really, it was muggy while we were there. It is Florida after all. Secondly, the staff was very friendly and check in was really easy. Thirdly, sigh, the breakfast. Let me start by saying that I really like Embassy Suites. One of the things we look forward to is the breakfast. The ONLY good thing about the breakfast were the made to order omelettes. I can eat any scrambled eggs from any continental breakfast good or bad, but I actually spit these back out. Old leathery potatoes, bacon that tastes like it had gone bad. Even the baked goods, weren't good. But, the omelettes really were great! You are also close to alot of restaurants but some of them are really pricy. Pizza, subs and Thai are across the street! Overall, a really good stay.
for Everyoneby A verified traveler from Detroit, MI
Posted Jan 6, 2014
Pros: Indoor pool and nice atrium for full breakfast - lots of dining options nearby (walk to).
Cons: It was ok, but nothing fancy - could use an update as the carpet seemed old and the room had a bad mildew/musty odor.
Location: Sea World is only a few miles away - but by iTrolly it took about 30 minutes - much quicker via taxi but cost about $10.
for Everyoneby ET from ny
Very good locationPosted Jan 4, 2014
Very friendly staff , excellent breakfast, very good location.
for Everyoneby A verified traveler
Posted Jan 3, 2014
We liked the hotel because is in good area, had a good service.