Sports facility

Reviews of Embassy Suites by Hilton Orlando Lake Buena Vista Resort

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 467 out of 1054 reviews" "
Rating 8 - Good. 237 out of 1054 reviews" "
Rating 6 - Okay. 166 out of 1054 reviews" "
Rating 4 - Poor. 102 out of 1054 reviews" "
Rating 2 - Terrible. 82 out of 1054 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they offered complimentary drinks and snacks throughout the day. Breakfast was amazing!!
Stayed 5 nights in Mar 2024

2/10 Terrible

Wendi

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property when you first walk in seems to be clean and neat but when I walked into the room it smelled of mold. I checked around and saw mold around the windows seals and in the shower. There was mold also on the tv stand at the bottom. Rooms are very outdated. The only good thing they had was the breakfast. It was actually pretty good to be free. Overall I will not stay here again until they update property.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leila, pearland

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay , very nice for families
Stayed 1 night in Mar 2024

10/10 Excellent

Alphonso

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 3 nights in Mar 2024

6/10 Okay

Desiree

Traveled with partner
Disliked: Staff & service
My husband and I stayed here for about 2 nights for a mini vacation, definitely wish we read reviews sooner! The overall stay was not that bad, the bed was comfy, and we were able to hook up our xbox to the tv’s which was a bonus. Only a few downfalls really, nothing too major but still not something you should have to deal with ; Nice but not worth the price honestly 1. There was a rust spot in our shower because the tub was chipped & we asked housekeeping if they could clean it for us just to scrub out some of the rust that was going down the tub and they didn’t do it so we had to go buy our own cleaning products and clean it ourselves. 2. The tub was weirdly shaped and dipped in the middle almost like aV-shaped so the water was just pooling as we showered and it didn’t fully drain the water so it was uncomfortable/kind of hard to stand in when showering 3.There was in fact sugar ants on the bathroom counter but no where else I had to squish a few 4. There was a random wet spot on the carpet by the couch ; not sure what it was 5. I did not get the room that I specifically booked online , they told me they only had 1 room available when I got there even though I booked it prior; same room different bathroom style, our bathroom was very small compared to what I booked (accessible suite) 6. The noise level was a little high from kids screaming and yelling so it was a little stressful ; and the pool areas etc are mostly packed with children.
Stayed 2 nights in Mar 2024

10/10 Excellent

Miguel A Torres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso excelente para pasar unas vacaciones en familia, la piscina es hermosa, los cuartos muy cómodos y lo mejor de todo el desayuno es exquisito. Me volvería a quedar sin pensarlo!!!
Stayed 3 nights in Mar 2024

8/10 Good

Shawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience, little behind on room service, needed more toilet paper and towels did not refill those needs. Had to call down wouldn't pick up so had to go to front desk, no biggy just figured theyd notice when entering room on daily
Stayed 3 nights in Mar 2024

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed the staff- very welcoming, caring, friendly, helpful. Best front desk people and valet service provider. Property is a little dated but on the list for refurbishment this summer according to staff which will make a huge improvement. Very clean for the dated features. Didn’t like paying for parking
Stayed 2 nights in Mar 2024

6/10 Okay

Eva, West palm beach

Traveled with family and small children
Liked: Staff & service
Having to use a key card for every entry point is frustrating. Youin have to walk around with your key card the entire time. The property is not desirable enough to warrant such restriction. Property is dated. Carpet gross
Stayed 2 nights in Mar 2024

10/10 Excellent

Agbeke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024

10/10 Excellent

Jaida, South PLainfield

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice centralized location, and the breakfast was delicious.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dashia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so amazing this is now one of my family’s vacation spots we will be booking again

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just had a very below average stay—initial room was dirty upon checkin -staff accommodated me but the overall experience was just plain average. Rooms are beat up and definitely the place is in need of a renovation! If you like free breakfasts, this is your place.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and manager special. Pool was nice
Stayed 2 nights in Mar 2024

8/10 Good

Sushant

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The water in the pool was too cold for us. Also, there were dead cockroaches in the indoor pool.
Stayed 3 nights in Mar 2024

10/10 Excellent

ANDRES

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 3 nights in Feb 2024

10/10 Excellent

Venita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was only a phone number when I expected a concierge. The restaurant wasn’t available when we wanted it. I appreciate the shuttle, but the hours were terribly restrictive. The room was great, as was the breakfast. The staff was wonderful.
Stayed 5 nights in Feb 2024

2/10 Terrible

Kody Anderson Erika

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was terrible the door would get stuck to the point we couldn't open it with out body slamming it. There was bugs everywhere
Stayed 7 nights in Feb 2024

6/10 Okay

zoila esperanza reyes

Liked: Staff & service
Stayed 4 nights in Feb 2024

8/10 Good

GUY

Traveled with family
Liked: Amenities, property conditions & facilities
Very clean and easily accessable
Stayed 2 nights in Feb 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great !
Stayed 4 nights in Feb 2024

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Little dated but the staff was very nice- breakfast was nice and so was the complementary drinks in the evenings
Stayed 5 nights in Feb 2024

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its cool
Stayed 2 nights in Feb 2024

6/10 Okay

Graciela

Disliked: Cleanliness
Unfortunately the bathroom
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard Joseph, Staten Island

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here over 20 times and will continue to do so every time we come to Disney. The staff and facilities are awesome. The kids can have a great time in the pool and its really close to everything. The rooms are comfortable and always clean. The management, maintenance and hospitality staff are friendly and always accommodating. We love staying here, and will definitely be back.
Stayed 10 nights in Feb 2024

6/10 Okay

Jose

Traveled with family
Breakfast included was great! Hotel is close to Disney parks. Room looked old and cleaning service was not good.
Stayed 4 nights in Feb 2024

8/10 Good

Christopher

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms that are poolside need refreshed, kinda dated and had an odd smell. The tvs didnt work and were staticy usinf COAX direct line and no tv guide. The rest of the hotel was superb, excellent food and super friendly staff. Needs better pillows too thin. Overall 8/10.
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick, Mukilteo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Embassy Suites
Stayed 2 nights in Feb 2024

8/10 Good

Noga

Liked: Cleanliness, property conditions & facilities
The food and beverage manager (DoraLiz) was wonderful, accommodating to our special needs and very caring. Couldn't have been nicer!.
Stayed 4 nights in Dec 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, amenities
Fixtures and tile in bathrooms are older and the bed was a bit creaky but comfortable. Breakfast is awesome, there is a large pool, a fire pit, hot tub, a kids wet play area. The food at the restaurants is pretty good and reasonably priced plus there is pizza, ice cream, and a gift shop.
Stayed 2 nights in Feb 2024

2/10 Terrible

Linda

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
I was charged a 250.00 fee for smoke smell in room. I DID NOT at any time smoke in the room. I did not kno they charge 20.00 for parking (self parking) They had so many add on fees. I will never stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Robin

Traveled with partner
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

6/10 Okay

Latoya

Traveled with family and small children
Disliked: Property conditions & facilities
The hotel room was outdated. The ceiling had a crack and water stains. The bathroom door can’t stay open. The A/C was loud. Valet was $27.
Stayed 1 night in Jan 2024

6/10 Okay

Alexis

Stayed 3 nights in Jan 2024

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, amenities
Overall stay was great. Good breakfast. Convenient store inside. But the rooms could use a update
Stayed 1 night in Jan 2024

2/10 Terrible

Stephanie, Anchorage

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel itself it’s pretty run down. People constantly smoking cigarettes on property. They never answered the house keeping phone. I had to request toilet paper and towels repeatedly for our family of 6. When we called front desk it was a hit or miss if they answered. Our first 2 nights were decent but then our room filled with a paint thinner smell and the manager came to smell our room and moved us to another room due to him smelling the strong smell as well. After he claimed no one was painting we saw them painting rooms next to our old one. They also shut down the kiddie pool and were attempting to paint to slide but as they did no one could be by the big pool due to the smell and noise. The hot tub worked 4 out of the 10 days we were there. I normally don’t leave reviews but this place was our worst stay we’ve had. I also had booked my reservations through Expedia and they charged me for 2 nights when they had no right to. There is little to no help at this location. Please do better for your customers
Stayed 2 nights in Jan 2024

2/10 Terrible

Amit, Morrisville

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It was a very disappointing stay. Rooms were smelly and dirty. No room service, no toilet paper, no bathroom cleaning or vacuuming done entire stay. complained at front desk but nothing was taken care.
Stayed 5 nights in Jan 2024

2/10 Terrible

Stephanie, Anchorage

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Dec 2023

4/10 Poor

SUMIT

Disliked: Property conditions & facilities
Housekeeping is not proper . Customer service at reception is also not good They promise to send email with all receipts after checkout but still waiting. Also wrongly charged $40 for bar which is not used .
Stayed 6 nights in Jan 2024

6/10 Okay

SHIBASIS

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed for 2 nights . Property is 20min from Disney Theme park. 35 mins from Airport. Amenties are good - free breakfast, pool. The small kids waterpark was not working. Brekfast is from 7am -10am. Hilton Ambassador will come at you for their promotions. Breakfast includes - made to order omlette , ham , fruits, breads, yogurt, cereals, juice, soft drinks. Room was old but big. Not clean. Seen many bugs. Hotel looks very smelly. Bathroom shower doesnt work properly. Strains in the bthroom tub. Water in the tub doesnt drain after you take the shower. I will not go again to this property.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis, MIAMI

Stayed 2 nights in Jan 2024

4/10 Poor

MANISH

Traveled with family
Liked: Amenities
Housekeeping was horrible . One toilet paper roll at a time @ that too when you ask for it . bottles for shampoo / body wash all empty . Poor menu for breakfast .
Stayed 6 nights in Jan 2024

2/10 Terrible

Kimberlee

Traveled with family
Disliked: Cleanliness
Moldy room, had to move. Staff so overwhelmed they barely tolerated guests. Check in was very nice. Ordered nachos at pool and there was a square plastic bag tie in the food. Breakfast was a disaster. Over 30 min wait for waffles, the another over 30 min wait for omelet and bacon to be told they were out of bacon. Staff need help and resources to be successful. Where is their leadership? Chose embassy for a reason. Now I’ll go elsewhere and avoid. Good luck.
Stayed 1 night in Jan 2024

8/10 Good

Jossie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

ANDRE

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Selithia J

Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely wonderful and very inviting atmosphere
Stayed 2 nights in Jan 2024

10/10 Excellent

ARAMIS

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Donna, Fenton

Stayed 1 night in Jan 2024

2/10 Terrible

Himal

Stayed 8 nights in Dec 2023