Ratings based on 649 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from Miami Fl
The room has a smell like a wet carpet.Posted Jul 2, 2015
About the smell was ok probably is a old "building". I was there for a conference during the weekend but everything start at the moment I was doing my check out. The Manager told me"By the way your purse was founded on room 612. The I told her that I don't know anybody in this Hotel How that happen the told me that probably" fall from my room" I I told her how is the rooms are in opposite places is not reason for that explanation. I ask her if I can have the people to be ask about it and she said that not have to be true a police report. At that moment she call the other manager and I told him to call the police. Because I was in a conference I told him to let me know when the police arrive. The conference fish at 6 pm and when I ask him again about the police he said to me that he call and the report can be done by phone. That was not true because I did call the police and in 10 min where there. I feel that they didn't want to be involve in that situation ,that I think is very unprofessional not giving me that kind of support in fact the police ask him if he can talk with the people in that room but of course they already are gone and other guest was in that room. I think also that the personal needs to be in question. At this point I cancel all my credit card and I make notification to all my proud system that I have with american express." Weir situation".
for Everyoneby A verified traveler from London
Good price, great location.Posted Jul 1, 2015
Pros: Great location, budget price.
Cons: Self parking, or at least reduce the valet rate.
Location: 2 minutes from Lake Eola and great restaurants. Easy access to major highways.
This is a decent hotel in an excellent location, right beside Lake Eola. Staff were friendly and helpful. The room was clean and comfortable, though a few signs of wear and tear were apparent. Big downside is no self-parking and $35 a day or valet is steep. There are a few garages within two blocks for under $15 though.
for Everyoneby A verified traveler from atlanta,ga
Overall , I really enjoyed it!Posted Jun 23, 2015
Our overall stay was awesome!! Staff was friendly and helpful especially Steven at front desk. The hotel was pleasant and well kept. The breakfast was amazing☺ The rooms were very comfortable although it smelled a little stale when we first entered. The only thing that I wasn't pleased with was finding out about the fees for valet parking when we got there. It would've been better to have known before hand. There was also a problem with a extra room being held on my card, but they fixed it very quickly. I will definitely stay again when visit Orlando.
for Everyoneby A verified traveler from countdowncounty
Nice hotel walking distance to clubsPosted Jun 23, 2015
Walking distance to clubs food and etc...took shuttle to get food friendly staff.
for Everyoneby A verified traveler from Panama City, FL
Beautiful Hotel DowntownPosted Jun 22, 2015
Pros: How the openness of downstairs captured the outside and brought it inside. I was able to find the front desk as soon as I walked inside the lobby.
Cons: Adding veggies to the common food menu. I am a veggie eater. I need a protein, carb, & veggie. A fresh veggie tray with dipping sauces is great.
Location: Frist time staying downtown had trouble finding places to eat other than fast foods. Nature of trip was not conducive to personal recreation, funeral.
I traveled over seven hours to get to my destination. It was nice to be welcomed by a young man well versed in people skills, with a smile on his face, speaking in a very kind voice of the options I had for parking my car. After that he wanted to know if he could assist with my baggage. Having only a suit bag and a small personal piece I told him I could manage. I was surprised at how quick I was able to check in. Not knowing that I had to give a credit card number at the front desk and some kind of identification, they waited for me to dig through my purse for both (having made reservations on line). I was there for a very short time, given a key for my room, wished a pleasant stay at the hotel, and to please let front desk know if I needed assistants with anything. I went to the room and received a blessing, nice, cool, clean smelling, clean room with beds fit for a king. I was able wind down in the coolness of my room and take a nap before planning what to do about eating. I enjoyed breakfast each morning and enjoyed sitting with my family for an evening social gathering with free drinks and snacks. My checkout was just as speedy as my registration. My car was delivered with in minutes. I left for home with a sweet taste of hospitality on my lips. "Beautiful experience!" No complaints to front desk.
for Everyoneby A verified traveler
Posted Jun 22, 2015
Second time staying here, rooms are clean and comfortable. Staff is very friendly, location is great for walking around downtown.
for Everyoneby A verified traveler
nice encounterPosted Jun 18, 2015
Pros: The room and the breakfast
Hi, it was a nice place to stay after a long airline trip
by A verified traveler
Good location. Bad servicePosted Jun 15, 2015
In order: keys didn't work, a/c needed the be fixed and didn't blow cold air for the first 3-4 hours, elevators take a longgggg time, menu is outdated and they don't honor the prices on it unless you go downstairs and speak to the manager, once you do he says he will "hook it up" but you still get billed for them, there were staples in the carpet which I found out by cutting my foot, and woke up to a large bug on the ceiling directly over the bed.
Comment from Hotel Management
Jun 18, 2015 by Paul T, Hotel Management
It was a pleasure having you as our guest at the Embassy Suites Orlando Downtown. We strive to provide the exceptional service you deserve and it is disappointing that we fell short during your stay. I want to sincerely apologize for the inconveniences you experienced with your guest suite as well as with our Food & Beverage Department. We value you as our guest and sincerely appreciate for your feedback. Rest assured that your comments will be shared with our Associates and Executive Management Team to make the necessary changes. We look forward to the opportunity to exceed your expectations on a future visit.
for Everyoneby A verified traveler
girls weekendPosted Jun 10, 2015
great hotel...good location close to church street,bars and clubs. The staff was friendly, the room was clean,roomy,and comfy! The breakfast in the a.m. was great!!
for Everyoneby A verified traveler from Ocala, Fl
Beautiful setting and lay outPosted Jun 9, 2015
Great stay enjoyed the room and the breakfast was terrific.