Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

nice

Posted Sep 8, 2014
Pros: Location , comfort and the happy hour!! The glass elevators are awesome!!
Cons: It is a bit old, but very well maintained,
Location: Lake Eola, church street,,
We stayed one night , is very good location next to Lake Eola!! the Happy hour is awesome!! The beds are very comfy!!
5 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville, fl

Awesome hotel!

Posted Sep 1, 2014
All staff members were extremely friendly and welcoming. We took advantage of the free happy hour and the bartender, Joe, was great. He was able to maintain friendly conversation with guests despite the busy bar. He also gave us dinner recommendations that were excellent. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Posted Sep 1, 2014
very nice location and very convenient for all necessities, even for business or vacations.
Comment from Hotel Management
Sep 4, 2014 by Guest Relations Manager, Hotel Management
We truly appreciate the glowing Expedia review you left us. We are pleased to hear you had such a great time staying with us and found us in a convenient location for everything Orlando has to offer. We look forward to welcoming you back. Many Thanks, Emma S Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Coral, Florida

Wonderful Hotel

Posted Aug 31, 2014
Pros: Cleanliness
Cons: Parking
Parking is poor . Forces you to utilize Valet which is expensive. Valet should be included with the hotel stay. On the Plus side, the Hotel is Clean organized and the rooms are exceptional. Complementary breakfast made my mornings and complementary Happy Hour started my evening right. Overall, I enjoyed my stay and I would recommend Embassy Suites Orlando-Downtown to everyone.
3 out of 5
by A verified traveler from Florida

Posted Aug 18, 2014
Pros: The valet service was very good
Cons: Lighting in rooms should be working. Staff does not provide enough towels and wash cloths. Some front desk staff are not very accomodating
I expected more from Embassy Suites since I have stayed in other locations. This stay is not the same as other locations I have stayed based on my comments below
Comment from Hotel Management
Aug 19, 2014 by Taylor, Hotel Management
Gigi, I apologize on behalf of our property for not reaching your expectations of the Embassy brand. Unfortunately I am unable to see the specific comments that you left regarding your stay. I hope that you will visit us again so we can provide you with a much better experience which will exceed your expectations and previous Embassy Suites stays! Thank you for your feedback!
2 out of 5
by A verified traveler

Gross

Posted Aug 18, 2014
Pros: Nothing
Cons: Clean the Rooms. Stop over charging for parking, additional parking cost should be mentioned sometime prior to arrival.
I think they expect everyone to be too drunk from the happy hour to realize that the beds are nasty. NOT CLEAN> ALSO charged 23.50. for overnight parking!!!.... even though I did not stay overnight (chose to drive home instead because of disgust) Was told by staff that this would not be charged however it was. DO NOT Recommend.
Comment from Hotel Management
Aug 21, 2014 by Taylor, Hotel Management
On behalf of the hotel I apologize for this experience. It is not indicative of this hotel to have rooms appearing to be unclean. We would have happily moved you to a new room if you had given us the chance. I have also taken the steps to follow up with our front desk and valet team members to ensure that this type of a situation does not happen again with regard to the parking charges. I apologize we failed to deliver to your expectations on so many levels. We hope you will give the Embassy Suites brand another opportunity next time you travel.
Comment from Hotel Management
Aug 21, 2014 by Taylor, Hotel Management
On behalf of the hotel I apologize for this experience. It is not indicative of this hotel to have rooms appearing to be unclean. We would have happily moved you to a new room if you had given us the chance. I have also taken the steps to follow up with our front desk and valet team members to ensure that this type of a situation does not happen again with regard to the parking charges. I apologize we failed to deliver to your expectations on so many levels. We hope you will give the Embassy Suites brand another opportunity next time you travel.
5 out of 5
Recommended
for Everyone
by A verified traveler from ft lauderdale

Wonderful

Posted Aug 17, 2014
Everything was perfect. Very comfy beds. Nice staff and excellent breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Friendly staff

Posted Aug 14, 2014
Chrysal at the front desk was very helpful. We were in town to drop off our daughter who was doing an internship at Disney Chrysal told us she went thru the program herself, and she couldn't say enough good things about it. She also answered any questions we had about the program.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Good. Nice. Convenient. I had a good time. More characters. I don't have anything else to say.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Orlando visit

Posted Aug 3, 2014
I'm a business traveler that stays in 1-3 hotels per week and I most say this hotel is a good one for the cost. I loved the complimentary drink and snack bar in the evening and the full buffet breakfast in the morning that's as good if not better then most I have been too.