Ratings based on 960 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
67% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Perfect for low budget in good location

Posted Oct 29, 2014
Lovely hotel with nice suite, pools and location. Would dentally stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from London UK

THIS IS A GREAT HOTEL IN A GREAT PLACE

Posted Oct 10, 2014
Pros: This is such a nice friendly & relaxing hotel with lovely clean swimming pools and wonderful looking grounds.
Cons: The hotel does have a slight dated appearance in the rooms and corridors.
Location: From the hotel you can walk to Wet & Wild in just 10 minutes and you can walk to Universal and Islands Of Adventure in 40 minutes.
This is a great hotel and it is situated in a superb area where you can just jump on the bus or i ride and get to any of the parks shops resturants and malls. The hotel does have a slight dated appearance in the rooms and corridors but this really isn't a problem as we didn't go to sit in our room for 2 weeks and it is such a nice relaxing hotel with lovely clean swimming pools and wonderful looking grounds which back onto a lovely lake and the wide life that you see there is fantastic. I have stayed at this hotel for the last 3 years now and I will certainly be going back there next year in 2015.
Comment from Hotel Management
Oct 15, 2014 by Guest Relations, Hotel Management
Thank you for your feedback. It is so nice to hear that you enjoyed our central location and amenities. Thanks again for choosing us as your go-to Orlando vacation spot. We are so excited you plan to return in 2015 and look forward to welcoming you back next year.
2 out of 5
by A verified traveler from uk

Tatty place. Very disappointing

Posted Oct 6, 2014
Pros: Nothing
Cons: Everything!
Location: Good location
We were on the 9th floor and one of the lifts was out of action for the week we were there. Took ages to get to our suite. Room not clean. We found a camera case and dirty tissues behind the bedside cabinet. Pillows very lumpy. Windows unable to open in one of the rooms. Breakfast worst we have ever experienced in a hotel. They had run out of nearly all cooked stuff. No choice. Waste of time going . We bought our own stuff in the end. No toilet next to swimming pool in our block. Would not recommend this hotel. Needs completely updating. Very run down
Comment from Hotel Management
Oct 15, 2014 by Guest Relations, Hotel Management
Hi Angie. We are so sorry to hear you did not enjoy your stay with us. Thank you for bringing your experience to our attention; we will be notifying the management team immediately as to avoid these instances in the future. We hope you will consider staying as our guest in the near future for the opportunity to provide better hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler from belfast

nice hotel helpful staff

Posted Sep 26, 2014
Pros: location was great staff were great
Cons: as with any room with kids there is mess on floors would be helpful if they had a carpet sweeper to help keep the room tidy non electric one
Location: wet and wild is on your doorstep plus there are loads of shops plus plenty of places to eat
good hotel staff were so helpful even when the shower in our room was leaking they move us to an another room plus give us vouchers to for the diner on site
Comment from Hotel Management
Oct 15, 2014 by Guest Relations, Hotel Management
Hi Alan. We are pleased to hear that you had a wonderful stay with us. It is always nice to know that our team is taking care of our guests and resolving issues as quickly as possible. We hope you will visit again soon for another great Orlando vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southampton UK.

Excellent resort,suitable to all age's

Posted Sep 9, 2014
Pros: Good three star, Not the Ritz but fantastic value for money for all. Free Shuttle to all parks including Busch Gardens, Tampa.
Cons: Maybe carpets in hallways, breakfast facilities need to be upgraded to cope With numbers resort can accommodate.
Location: Location ideal for walking to Shop's, Restaurants & Universal, Wet & Wild, The position Of Resort can not be bettered,
Found resort suitable for all our family, From 4yr old's to 70yr old's. Location ideal for walking to Shop's, Restaurants & Universal, Wet & Wild, The children have two large heated pools & two Hot tubs outside, Indoor pool & Hot tub. Large play area, table tennis tables, games room. This has been our fifth visit, Will be returning in 2015
Comment from Hotel Management
Sep 18, 2014 by Guest Relations, Hotel Management
We appreciate your loyalty and are pleased to hear you had a wonderful stay as our guest. We are happy you were able to enjoy our central location and swimming pools, and look forward to seeing you again next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Belfast Northern Ireland

Lovely place and close to all the parks etc.

Posted Aug 21, 2014
Hotel and staff were very nice. Pools were great! Kids loved it.
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
We are happy to hear you had a great experience. We hope to see you again in the not-too-distant future!
2 out of 5
by A verified traveler

Not worth the money

Posted Aug 19, 2014
Location: The location was great.
As a inspector of 26 years right away i seen things that should be upgraded or repaired. Example exposed plaster in the bathroom,out dated stove top that could be considered a danger,rust on springler fixtures,loose wall paper on bathroom walls,limited space in the laundry room, stand up shower in the master bedroom was horrible.
Comment from Hotel Management
Sep 19, 2014 by Guest Relations, Hotel Management
We have high standards for the condition of our rooms and thank you for bringing this to our attention. We will notify the management team immediately of your comments. We hope you will stay as our guest in the not-too-distant future for the opportunity to provide better hospitality.
3 out of 5
Recommended
for Families
by A verified traveler from Hampshire England

Well located hotel for International Drive

Posted Aug 18, 2014
Pros: Location & swimming pool
Cons: Rooms require refurb
The location of this hotel was great, on a side road off International Drive so it was fairly quiet but there were several restaurants in walking distance and the I4 junction was close by. Therefore Disney was a 20 minute drive and all the other non Disney parks were even closer. The swimming pool was very pleasant & clean. The rooms were a little tired and serviced only every three days, but perfectly adequate and spacious. We booked a 2 bedroom suite and asked for one on a high floor (a year in advance) however we were allocated 2 separate studios on the ground floor; to compensate our inconvenience we were upgraded from continental to cooked breakfast. Breakfast was ok, sometimes a bit of a scrum. Overall we were happy with the accommodation - I think you get what you pay for.
2 out of 5
by A verified traveler from walsall england

worn out

Posted Aug 11, 2014
Pros: location for the theme parks excellent views from our "second" room 6 floor block 2 were excellent overlooking pool and the lake.
Cons: a full restoration is really required but after all remember it is only 2 star.
Location: $5 parking at Universal after 6p.m easier to get on rides walked on to Harry Potter twice in succesion
lots of maintainence problems changed room first day staff excellent and pleasant all holiday
3 out of 5
Recommended
for Business Travelers
by SHANNON from Clearwater

Very close to Universal Studios

Posted Jul 25, 2014 on Hotels.com
The staff and manager of The Enclave are very friendly. It's an older building yet it is clean. I don't recommend trying to buy Universal tickets through the front desk, by taking a tour of a sister property in order to get a discount. They cost me two days of my vacation due to being inconsistent with details of the tour, including prices. I would go back because the manager made things right and we enjoyed our hotel room. The location was perfect!