Ratings based on 1,262 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
72% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Families
by A verified travelerfrom Florida

Room Needs Refurbishing

Posted May 29, 2015
Pros: Hotel has a couple of towers and plenty of parking near the entrance to the towers. In house Pizza Hut room service was quick, hot and tasty.
Cons: Room clean but needs a lot of upgrading. Rust marks in sinks. Stove top and bedroom lamp was falling apart. Some blinds did not work, etc.
Location: Located in Orlando. We were going to a graduation but hotel seemed to be near all attractions. Very nice view of lake from room windows.
Hotel staff was very accommodating in assigning us a suitable room. My wife and I both use oxygen and walkers. We prefer a room with very little hotel walking. I called the morning of the reservation and spoke to Djahmila who said she would find us a convenient room. When we arrived for check-in (a half hour early) Djahmila was at the counter and recognized us from the oxygen/walkers and called me over. She had a room that was right off the elevator and withing feet of the ice and vending machines. The room wasn't ready yet but my wife and I sat down in the lobby and a short time later Djahmila came to us with the room keys and other hotel info. Very positive experience with that young lady.
Comment from Hotel Management
Jun 1, 2015 by Fernanda, Hotel Management
Thank you very much for your review! We are very glad to hear that our staff member, Djahmila, helped make your stay with us more comfortable! We appreciate your feedback and hope to see you again soon!
3 out of 5
for Everyone
by A verified travelerfrom England Essex

Holiday in Olando

Posted May 26, 2015
Pros: very close to international drive and restaurants, staff friendly and very helpful
Cons: Cooked breakfast could have been better if you wanted to pay only had it once
Location: Near international drive only 10 min walk to wet and wild water park and 15 min by car to Universal Studio
Loved going to Universal studios Harry Potter rides was fantastic and just chilling by the pool and water parks
3 out of 5
by A verified traveler

family friendly

Posted May 25, 2015
Pros: good location
Cons: Service and repair air cons and replace bedding and towels
Air con in our room was very noisy. The room could of done with a few minor repairs.
2 out of 5
by A verified traveler

Hotel agradável, segurança ZERO

Posted Apr 22, 2015
Pros: Confortável , mas nunca mais volto.
Cons: Câmeras de segurança nos corredores.
Location: Localização muito boa.
Decepcionante a recepção que tive, ao chegar no quarto os cartões da porta não funcionavam, desci na recepção duas vezes e não resolvia, na terceira vez deixei minha mala com um iPad em frente ao quarto e desci novamente, ao voltar o iPad tinha sido furtado. O gerente simplesmente repetia que não falava português e não fez nada! Ou seja, segurança nenhuma.
5 out of 5
for Families
by A verified travelerfrom Southampton UK

Family of 13 Holiday

Posted Apr 19, 2015
Pros: Read above, Internal Corridors, Balconies & Views. Security for Children.
Cons: Could do with a makeover, We only washed & Slept in room, So not a problem. To much to do around that area!
Location: Ideal for walking or Driving to restaurants & Universal, Wet & Wild, On Trolley Route, Excellent Location, This is why we use this Hotel.
We took our 3 children, their Husbands & Wife's , 5 Grandchildren, First time for 9 of them, Only criticism hotel is a little dated, Rooms , Towels, Bedding, Balconies, Security, Parking, Position all Excellent. Pools, Tubs, (3 each) Gym, Shop, Cafe, Children's Playground, Table Tennis, Immaculate & Clean, TOP VALUE FOR £. Best Holiday Family has Had. Honest!
Comment from Hotel Management
Apr 21, 2015 by Fernanda, Hotel Management
Thank you so much for taking the time to write this 5-star review. We are glad you and your family enjoyed your vacation with us and found our hotel a top value! We look forward to welcoming you back!
3 out of 5
for Everyone
by A verified travelerfrom London

Third time unlucky!

Posted Apr 9, 2015
Third visit in five years, seems to be going downhill, neglect on maintanence may be due to plans to develop buiding three as a timeshare holiday club so rest being left behind. Rooms substandard and outdated with lots of health & safety and cleanliness issues. Breakfast awful, continental & hot version.
Comment from Hotel Management
Apr 13, 2015 by Fernanda , Hotel Management
Thank you for your review and for being a valued repeated guest. We are very sorry to heat that your most recent stay with us didn't meet your expectations. We are constantly trying to improve our services, so we appreciate your feedback. We hope you will give us another chance to show you a great hospitality next time!
3 out of 5
by A verified travelerfrom gainesville, fl

Out-dated, run down, odor

Posted Apr 6, 2015
Pros: proximity
Cons: everything needs to be remodeled
Location: great location
Had to wait extra hour before check-in (room not ready). Hotel is very out-dated overdue for remodel. Indoor pool is very small not as nice as pictures. Room pictures are more updated than room. Old bedding, old decor.
Comment from Hotel Management
Apr 9, 2015 by mairead, Hotel Management
Thanks so much for your comments, we are so sorry about the hiccup you encountered at check in and that you were disappointed. We hope that you might consider giving us another opportunity to gain your trust in the future.
4 out of 5
for Everyone
by A verified traveler

Posted Apr 4, 2015
Pros: Location
Cons: Beds were not very comfortable.
We stayed in a 2BR, 2BTH Suite with 3 adults and a 3yr old child.The suite was very nice. I did find the living area a bit small for the 4 of us to relax comfortably after a long day, and if the couch was pulled out to make a queen bed, there was absolutely NO living area. However, the deck was very large, which made for a great outdoor living area. All in all, I would recommend this hotel. The staff was very helpful, friendly and courteous.
Comment from Hotel Management
Apr 8, 2015 by mairead, Hotel Management
Thanks so much for recommendation! We are so glad that you had a great time. Please come back to see us again soon.
4 out of 5
for Everyone
by A verified travelerfrom Québec, Canada


Posted Apr 2, 2015
Pros: Personnel aimable et accueillant. Valeur du forfait. Proximité de l'établissement (parcs attractions, golf, autoroute #4, magasinage, . . .).
Cons: L'établissement se dit "vert" : peut-être ajout petit bac de recyclage dans chaque appartement + grand bac à chaque étage. Volume musique extérieur.
Location: Voir autres textes.
Chambre #1302, double avec cuisine complète et balcon. Du 13 au 26 mars 2015. Notre sixième séjour en autant d'années à Orlando. Cet endroit est notre deuxième meilleur choix depuis . . . mais de loin le mieux situé et à un coût très bien pour les commodités incluses. Tout le personnel est vraiment bien. M. Thomas ??? fut un A+ pour nous. Patient et toujours attentionné à souhait. Nous étions un peu inquiet après avoir lu certaines critiques disant que l'endroit était vieux et désuet. Rien de tel. Édifice âgé peut-être, mais propre et avec une cuisine passablement neuve à notre goût. La #1302 est située directement à côté de l'ascenseur mais contrairement aux endroits où le trafic fait de celles-ci des appartements bruyants, il n'en est rien. La configuration de l'édifice fait qu'elle est totalement isolée du restant du bâtiment, donc pas de voisin mitoyen, et le plan donne la chambre des maîtres au bout opposée de la porte d'entrée. Seul truc un peu ennuyant est la musique assez forte à la piscine. Entrainante mais comme les haut-parleurs sont en périphérie, au sol, donc à côté des chaises longues, vous êtes jamais loin de la sono. Truc : utilisez deux serviettes bien pliées et déposez discrètement les sur les boîtes de son, que vous pouvez aussi tourner vers l'extérieur. Ça réduit suffisamment le volume et les hautes fréquences pour aider votre relaxation . . . et certains voisins vous en remercieront même. Voilà, bon séjour !
Comment from Hotel Management
Apr 8, 2015 by Mairead, Hotel Management
Thanks so much for your comments, we are so glad that you were pleasantly surprised! We will be sure to relay your comments about the music on the pool deck. Thanks again!
3 out of 5
for Everyone
by A verified travelerfrom Tn.

Good hotel

Posted Mar 28, 2015
Pros: Breakfast deal. Family friendly
Cons: bigger eating area
Location: Plenty
It was an uneventful stay. Which is good. I would stay here again.
Comment from Hotel Management
Mar 30, 2015 by Fernanda, Hotel Management
We are so glad to you enjoyed your stay and would choose us again on your next visit to Orlando. We hope to see you soon!