Studio, 2 Double Beds, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Orlando Altamonte Springs

2.5 out of 5
Extended Stay America Suites Orlando Altamonte Springs
302 Northlake Blvd, Altamonte Springs, FL

Reviews

6.8
Rating 10 - Excellent. 273 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 194 out of 1004 reviews" "
Rating 4 - Poor. 119 out of 1004 reviews" "
Rating 2 - Terrible. 151 out of 1004 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Freddy

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The service staff was great, friendly and helpful. However, the room we stayed had roaches, I was not able to inform the property at check out as there was no one at the front desk when we were leaving.
Stayed 1 night in Mar 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Melissa

Stayed 3 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Well it was very close to a reunion that was happening at Cafe Murano, so it was perfect (2 blocks away). It's extended stay, but some travelers might not understand that idea. The staff or maybe a little flyer could explain that things like hair dryers and everything else are available at the front desk. It was shown on a small table top card in the room, but the best time to explain is at check in. Very simple and easy improvement for the regular hotel guest that ended up in an extended suite.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear James, Thank you for choosing to stay with us and for sharing your review. We are pleased that our great location is perfect for your visit. In addition, please know that your comments have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

10/10 Excellent

Kierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean, friendly staff. I had no issues while staying here. I will choose to stay again whenever I’m in the Altamonte area.
Stayed 1 night in Feb 2024

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 18, 2024
Dear Bobby, It was a pleasure reading your fantastic review of Extended Stay America for your visit to the city. We strive to provide our guests with outstanding hospitality, and your compliments for the team serve as an encouragement to all of us. Thank you for your trust, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

2/10 Terrible

KRISTIN

Liked: Staff & service
Disliked: Cleanliness
found german roaches in the room in 3 different areas; kids hollering, couple arguing, and kids running in the hall
Response from Hotel Management on Feb 18, 2024
Dear KRISTIN, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Further, we have shared your remarks with our housekeeping and pest control team for review and quick action. Also, we regret the noise disturbance caused. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

4/10 Poor

Pierre

Traveled with partner
Hotel is in desperate need of remodeling everything there is out dated.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 16, 2024
Dear Pierre, Thank you for your feedback regarding the current state of our hotel. We understand your concerns about the need for remodeling and updating our facilities. Your input is invaluable to us as we strive to enhance our guests' experience. We are continuously evaluating opportunities for improvement, including potential renovations, to ensure that our accommodations meet the expectations of our valued guests. We appreciate your patience and understanding as we work towards creating a more modern and comfortable environment for all our visitors. We hope you will give us another chance for an improved experience.Sincerely,Hotel Management

4/10 Poor

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway has a food odor and some remaining of food on the carpets, in my room the refrigerator and the microwave ware very old and rusted, on top of that there were several roaches in the bed and nightstand, the checkout was not appropriate. The bathroom hasn't enough shampoo and conditioner supplies. It's noisy at night, after midnight someone were banging the door for a while.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Dear Ricardo, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take it seriously. We have addressed the issues with our housekeeping and maintenance teams to ensure thorough cleanliness and maintenance throughout the property. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

8/10 Good

Carey

Liked: Staff & service
Disliked: Amenities
Was ok
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 7, 2024
Dear Carey, Thank you for being our guest and taking the time to share your feedback. We are glad you had a pleasant stay and enjoyed all that we offer at our Extended Stay America. It was a pleasure to have you as our guest, and we hope you are already planning another visit.Sincerely,Hotel Management

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 10, 2024
Dear Albert, We're thrilled to hear that you found Extended Stay America to be clean during your stay! Providing a clean and comfortable environment for our guests is our priority. Thank you for your positive feedback, and we hope to welcome you back for another great stay soon!Sincerely,Hotel Management

2/10 Terrible

Margarita

Business traveler
Disliked: Amenities
The pillows smell bad and cockroaches
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 10, 2024
Dear Margarita, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the pillows and cockroaches is concerning, and we take it seriously. Please know that cleanliness and pest control are top priorities for us, and we will address these issues immediately with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

10/10 Excellent

Mary Anne

Traveled with family
Our hotel room was clean and the bed was very comfortable. I was pleasantly surprised how quiet it was.
Stayed 2 nights in Jan 2024

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not apply onekey
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Brooke, Thank you for taking the time to write a review of our hotel, and we apologize for any inconvenience you experienced with the onekey system. Our team is committed to providing a seamless experience, and we regret any challenges you encountered. We value your feedback, and it provides insight into areas for improvement. We value your patronage and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for 10 minutes our first room was dirty with towels on the floor make up on the counter. The second room had dirty bedsheets and roaches alive.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear Mary, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

jeff

Business traveler
Was very surprised at how clean the entire facility was, the bed was comfortable. The quality of the linen was decent overall would stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear jeff, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

2/10 Terrible

Alex

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
I don't normally leave bad reviews but something must be done about this. My family and I booked two rooms. One room was littered with cockroaches in the bath tub and kitchen area. The bathtub housed a whole swarm of roaches which was extremely unsightly and there were at least 5 roaches (dead and alive) making themselves at home in the kitchen arwa. We even found a dead roach stuck to one of the sheets we requested for the pull-out sofa. We asked the front desk to change our room but unfortunately there was no availability. The other room we booked was relatively clean. I am hoping to get at least one of the rooms refunded on account of the infestation.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 30, 2024
Dear Alex, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you; please feel free to connect with them for any assistance. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us along with your family another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
facility smelled, room smelled.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 27, 2024
Dear Eric, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

4/10 Poor

Alexandra

Business traveler
Disliked: Property conditions & facilities
The hotel room smelled horrible ... We believe it was moisture coming from the AC. The bathroom tub had cracks with red and yellow stains, as did the bathroom sink. Not the cleanest, at the end of the day you get what you pay for.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 27, 2024
Dear Alexandra, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 Excellent

Angel, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Teresa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charge $100 upon checkin to try and deter damage. Rooms have kitchens but are not stocked with anything. Have to ask for cups, plates, etc. and even with that they could not provide a coffee maker as advertised. Said “maybe you might be able to get one tomorrow night”.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Teresa, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the desired amenities, and we regret any inconvenience caused by our deposit policy. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Furthermore, we strive to be transparent and inform guests of these charges on all booking platforms. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. We regret if this was not adequately communicated to you. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are friendly and helpful, the bed sheets were clean. That's about all the positives. The room was badly in need of repair. Door to bathroom was mostly off its hinges, the mattress had so many broken springs it was like sleeping in a rock driveway. The tub bottom was filthy and made me want to use sandals in there. The carpet was sticky all over. The microwave smelled terrible and was filthy inside and out. This place needs some serious TLC.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 16, 2024
Dear James, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We also appreciate you highlighting the positive aspects of your stay and hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

2/10 Terrible

Anthony

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
nothing, roaches in room upon arrival given a room changes and more roaches! cancelled and went down the road to the Hilton. if you dont mind roaches knock yourself out
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 15, 2024
Dear Anthony, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations in the room were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

8/10 Good

paul, port charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient to us.
Stayed 1 night in Jan 2024

10/10 Excellent

kylah

Stayed 2 nights in Jan 2024

2/10 Terrible

Mario

The room smelled horrible and had giant red stains on the carpet that I notice the first second I walked in. And then I went to the front desk to say something but the front desk was closed and no one was there. I dealt with it but i would not stay there again.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Mario, We sincerely apologize for the unpleasant experience you encountered during your stay. It is disheartening to hear about the issues with the room odor and stains on the carpet. We understand the importance of a comfortable and clean environment, and we regret falling short of your expectations. Your feedback is crucial, and we will address these concerns to enhance the quality of our accommodations. We appreciate your understanding and hope you might consider giving us another opportunity in the future to provide a more enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Mykia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is horrible
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Mykia, We apologize if your experience with our staff did not meet your expectations. Providing excellent service is our priority, and we regret any shortcomings you may have encountered. Your feedback is valuable, and we will address this matter to ensure a more positive and satisfying experience for future guests. If there are specific details you'd like to share to help us improve, please feel free to reach out. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

10/10 Excellent

Lincoln

Stayed 2 nights in Dec 2023

2/10 Terrible

sungwon

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived there very late and nobody was there and they just left cardkeys! They didn't clean the bed, some towels on the floor and a cockroach died on the sink! I'll never go back there again!
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 6, 2024
Dear Sungwon, Thank you for taking the time to write a review. We regret any inconvenience you faced during your stay. Your feedback is concerning, and we apologize for the oversight. Please know that we take cleanliness seriously, and your comments will be addressed to enhance our services. We appreciate your understanding, and if your plans permit, we hope to have another opportunity to provide you with a more positive and seamless experience.Sincerely,Hotel Management

4/10 Poor

Swathi Prathima

Traveled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness
Stayed 1 night in Dec 2023

4/10 Poor

VINSON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like how the hotel charges you extra to have silverware, plates, cups etc. placed in your room. For a room that has full refrigerator/kitchen, I expected these items to be already available for use. Highway robbery!!! Will not be returning!
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear VINSON, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. Sincerely,Hotel Management

4/10 Poor

Rodney

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good option
Stayed 1 night in Dec 2023

8/10 Good

Roberto

Stayed 1 night in Dec 2023

2/10 Terrible

Karina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Don't stay here unless your a smoker. The smell is horrible. The carpets in the room dirty and smell like smoke. There was a underwear in the hallway. Bathroom in the room not very clean had hairs. Outside vibes in the parking lot was scary. I won't be staying here again. Not worth the money. Only good thing is that you have Restaurant near by. And a nice park across the main streets. Besides that never again. Hope this helps.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Dear Karina, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

2/10 Terrible

Senthilkumar

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Mirem

Traveled with family
Disliked: Property conditions & facilities
Deben de mejorar la atención y las habitaciones no la limpian diario
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 7, 2023
Dear Mirem, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for the staff are appreciated and shared with the entire team. We look forward to welcoming you back.Sincerely,Hotel Management

10/10 Excellent

zulma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
It's very basic. The place is clean but worn. There were a lot of family sounds (kids speaking loudly, tv's) in the hallways but nothing that pierced the room's walls. In spite of it's wear and tear, at something like $67/night, it's still a very good value, IMO. I'm traveling alone. I know the location very well as I lived nearby for 25 years. It's a safe location, next to a Hilton some apartments, professional offices and lots of retail. I'm content with clean and safe. My wife would insist on a higher grade (which would go for twice as much) but it's fine for just me.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 23, 2023
Dear Thomas, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay, and the location was an added advantage. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

10/10 Excellent

Guadalupe, Miami

Stayed 2 nights in Nov 2023

10/10 Excellent

Aldair

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchen
Stayed 1 night in Nov 2023

10/10 Excellent

Terence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ernesto, Miami beach

Liked: Staff & service
The area is good, but they need to take care of the carpet in the hallways , it smells very bad. Unit needs a little bit of updates. I understand that dogs are allowed, but it doesn't mean they cannot clean the carpets or make excuses themselves.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but bad AC
The hotel was decent and the room was clean but there must have been something wrong with the AC in our room. The room was very humid and didn’t get that cold. The hallway was much cooler and less humid than the room. Yes we adjusted the thermostat and fan modes. Also the room was missing one nightstand next to the bed which was just a minor inconvenience.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 19, 2023
Dear Guest, Thank you for choosing Extended Stay America. It is glad you had a good stay. However, we are sorry for not meeting your expectations with the air conditioner in your room while you were staying with us. Your observation is shared with the concerned team for further improvement. We hope to welcome you again when your travels bring you back to the area. Sincerely,Hotel Management

10/10 Excellent

Adante

Stayed 1 night in Nov 2023

10/10 Excellent

Cecilia, Coral Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good more than I expected
Stayed 2 nights in Nov 2023