Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Very nice, will stay here again. Our desk attendant was very sweet and helpful (Anya)
3 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Nice hotel. Very friendly staff.

Posted Nov 20, 2014
Room was clean and comfortable. Close to Disney property. Kitchen was not very well stocked, bit we only stayed for one night so that wasn't a problem. Would stay again.
Comment from Hotel Management
Nov 24, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your clean room and our friendly staff. I apologize that you were not informed of our new kitchen supply policy. Our staff will deliver a customized package of kitchen supplies to our guest rooms so that each guest can customize their kitchen to their needs. I will be meeting with our staff to ensure this is properly communicated to all guests moving forward. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom RJ

Excellent hotel with good price

Posted Nov 1, 2014
Pros: The location, the good and free wifim, parking and breakfast
Cons: I found three little cockroachs in the restroom.
Location: The location is near goods restaurants like redlobster, oliver garden and near the vineland premium outlet
I stayed in the hotel and the team was amazing, excellent wifi, good service for the price i payed.
Comment from Hotel Management
Nov 11, 2014 by Manager, Hotel Management
The team and I appreciate your wonderful remarks. We are happy to read that we provided you with great service for a good price. Still, I do apologize for the pest issue in your room. Please know that I have contacted our pest control company, and they will be coming to treat our hotel so that this does not happen again. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft. Lauderdale, FL

Great location, very friendly staff

Posted Oct 20, 2014
We stayed here for a quick overnight visit to Downtown Disney. Hotel was about a 5 min drive to Downtown. The staff was extremely friendly and welcoming. Check in was a breeze, the room was very clean. I liked the full size kitchen, even though we really had no use for it during our overnight stay. The free "grab and go" breakfast was a nice perk, too. Nothing special, but enough to load up before a busy day at the parks. All in all, I would definitely stay here again without giving it a second thought.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

comfortable and quiet

Posted Oct 14, 2014
Pros: The room was clean and the bed was very comfortable.
Cons: The tub/shower/toilet room could be bigger. It was so small that the door bumped against the shower curtain bar and couldn't be open all the way.
Location: Hotel located about 1-2 miles of several restaurants and Winn Dixie and a few minutes drive to all the big attractions in Orlando
Good value for a stay that is convenient to all attractions in central Fl
Comment from Hotel Management
Oct 21, 2014 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm so pleased to hear that your room was clean and the bed was comfortable. I am especially glad to read that you found our hotel to be a great value and that you appreciated our location. Thank you so much for your kind words. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth western australia

Nice large rooms

Posted Oct 2, 2014
Pros: Large rooms
Location: Universal studios, disney land
Nice large rooms , located near the major theme parks, theme park shuttle provided and also a decent breakfast
Comment from Hotel Management
Oct 7, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with with our hotel and that our location and shuttle service was of use to you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel horribke staff

Posted Sep 30, 2014
Staff has no costumer service at all. That can ruin any one stay
Comment from Hotel Management
Oct 7, 2014 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. It upsets me to hear that our service did not exceed your expectations. I am sorry for your experience. To uphold our company's high standards, I have spoken to all the staff in regards to providing the best customer service moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
by A verified travelerfrom FL

Cleanlinesx

Posted Sep 29, 2014
The room didnt look like it has been vacuumed for over a month.
Comment from Hotel Management
Oct 7, 2014 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. It upsets me to hear that you were unhappy with the cleanliness of the room. I am sorry for your experience. I discussed your comments with our staff and we have reviewed our cleaning process to ensure this does not happen in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have the opportunity to provide you with a better stay in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Everything good except breakfast

Posted Sep 21, 2014
Room was large and comfortable for the price. ACt was old with very loud noises when cycled on. Breakfast was below standard. Poor selections and quality. Coffee machine broken during my stay ; but seemed no effort in fixing or work around.
Comment from Hotel Management
Sep 26, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Your comments in regards to our rooms are much appreciated; yet, I was disheartened to read that your air conditioner was running loud and you were unhappy with our grab-and-go breakfast. To uphold our company's high standards, we have already fixed the coffee machine and I am working with my maintenance engineer to resolve the noise issue with your air conditioner. As well, your feedback on our grab-and-go breakfast will be useful to us as we work to improve our selection. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
5 out of 5
Recommended
for Business Travelers
by johana

This traveler left a rating score only Posted Aug 26, 2014 on Hotels.com