Ratings based on 289 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby Haydee from Miami, FL
Clean...Staff could be more friendly....Posted Feb 26, 2014
Pros: Clean and cable tv. Full kitchen available. I travel to Orlando about 7 times a year....Based solely on front desk staff attitudes I wouldn't go back.
Cons: Room could offer toiletries. I guess housekeeping had forgot to leave some after cleaning the room. Kleenex not available as well and no paper towels
Location: nothing much. Disney attractions a good drive away
Room was clean. Breakfast is more like no breakfast....needs more variety. Front desk staff not friendly at all..won't even look you in the eyes. Both girls seem to be in bad moods and acted annoyed. I was the one who always had to greet them first in both circumstances both girls seems more entertained on their cell phones instead of the guests. I asked to stay an extra night and pay for it there and was told that she couldn't help me, that I had to do it through expedia myself.
Jan 6, 2014 by Manager
Haydee - Thank you for your recent review of your stay. I am glad that you enjoyed our clean hotel and your fully equipped kitchen. Still, I apologize that our grab-and-go breakfast did not meet your expectations. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. I will review your comments with our staff to ensure your experience is not repeated. Also, please know that toiletries are always available at the front desk, should you need them in the future. Thank you again for your review. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
by A verified traveler
Nice outside poor insidePosted Feb 19, 2014
Not the best room. We were expecting more out of this hotel. Loud noises during the whole night.
for Everyoneby A verified traveler
The hotel was comfortable and clean.Posted Feb 7, 2014
I enjoyed my stay and would recommend this hotel to family and friends.
for Everyoneby Carla from Dover, NJ
Would definitely stay here again!Posted Feb 3, 2014
Despite some harsh reviews, I chose Extended Stay America and I am glad I did. The hotel staff (Nina and Steven) were a pleasure to work with! My room was nice (included a stove, fridge, toaster, microwave and coffee maker, a nice flat screen tv, wi-fi that worked, and a heater/ac unit). The bed wasn't the most comfortable but it did its job. The only complaint is my room was not cleaned in the 5 days, 4 nights I was there. I had to track down the cleaning lady for extra towels. Other then that I enjoyed my stay and will be going back!
by A verified traveler
DisappointingPosted Feb 2, 2014
The breakfast was a joke (a fruit and a granola bar) and they had no baby crib.
Dusty room, and ac very noisy, ants.Posted Jan 2, 2014
The pictures on Expedia seemed like decent hotel, but stay at this hotel was unconfortable. I was sneezing all night because of the carpet dust. Besides the A/C was very noisy and did not stop the whole night. And to complete my terrible experience there was ants on the counter of the kitchen One more think, the dont clean you room because you have to stay three nights at least if you want to get you room clean. Whaaat? Even the cheapest hotel clean your room everyday. Terrible experience.
by pete from ri
Posted Dec 11, 2013
Recommendedby A verified traveler
decent stayPosted Dec 4, 2013 on Hotels.com
regular type hotel. Moderately close to attraction. You need to have a car.
Recommendedby siva from Mason
Hotel StayPosted Dec 2, 2013 on Hotels.com
We stayed there for one week. The room size was very small. It's not at all comfortable for us. Kind Suggestion - If people are planning to stay for more days, they can allocate some big rooms rather than allocating very small room.
for Everyoneby Mo. love travel from Fl
The Hotel was NICE. The Room was nice and clean.Posted Nov 26, 2013
The Hotel was nice and the Room was nice and Clean. I like the kitchen it was just right. The only problem, I had was the three dsys I was there. The house keeper never chance or left me any clean towels. I had go to the front desk and get some wash towels. Good thing they put alot of big towels in the Room. But I will continue to stsy there.