Ratings based on 1,052 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to universal

Posted Apr 4, 2015
We had a great time. The room was perfect and the staff was very friendly. Thank you for having us!
Comment from Hotel Management
Apr 16, 2015 by Manager, Hotel Management
It is so rewarding to read that you had a great time staying with us. Thank you for your comments. I truly appreciate your comments regarding the friendliness of our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
2 out of 5
by A verified travelerfrom portland maine

No amenities.

Posted Mar 27, 2015
One has to request dishes and silverware. They charge $5 for housekeeping. Breakfast is basically non existent. Would not recommend.
Comment from Hotel Management
Apr 10, 2015 by Manager, Hotel Management
Michael - Thank you for the feedback about your stay at our hotel. I am sorry to hear that you were not satisfied with the amenities we provide. Your comments will be very helpful as we continue to improve our guest experience. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.
2 out of 5
by A verified travelerfrom Halifax NS

Little Hotel close to Universal Orlando

Posted Mar 25, 2015
Pros: Only one front desk girl, very helpful, you can see her disappointment when she has to say "Sorry, Hotel Rules or We don't have that service"
Cons: Pick the garbage everyday,
Location: closed to Universal Orlando and TGF restaurant
If you are looking for a place to sleep this is it. But if you are looking for a full service don't count it. Everything that you need you have to ask, (Soap, shampoo, coffee maker and coffee, clean towels, etc) is annoying when you are tire in your room and need to go again to front desk. You have access a slow internet if you need high-speed need to pay extra. There is no computer or printer service for guess, no pool or gym facilities either. Breakfast is only cereal and bread. NO eggs or bacon. NO cleaning services, I put together a garbage bag on the entrance of my room, they didn't take it, I have to put it on the hallway, next day.
Comment from Hotel Management
Apr 10, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the amenities offered by our hotel did not meet your expectations. Please accept our apology for any inconvenience this may have caused. Also, we are sorry that our grab-and-go breakfast did not meet your needs. To uphold our company's high standards, we will forward your feedback and concerns to our corporate division to ensure these issues are properly addressed. I am very happy that you were pleased with the location of our hotel. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have the opportunity to provide you with a better stay in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location for universal studio

Posted Mar 18, 2015
Pros: Kitchenette
Cons: Breakfast.
Location: Great for universal
Got what I paid for. At checkout no one at desk. Left keys and a note and drove away
Comment from Hotel Management
Apr 3, 2015 by Manager, Hotel Management
Thank you so much for sharing your experience with us. Please accept our apology for the inconvenience you experienced at checkout. Still, we are pleased that you were able to enjoy our fully equipped kitchens and that our location was convenient for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente localização e estrutura.

Posted Mar 16, 2015
Pros: Conforto, qualidade do atendimento, localização e estrutura oferecida nos quartos.
Location: Tudo está próximo à esse hotel: Parques, farmácias, Walmart, postos de gasolina, lugares pra comer, etc.
Não sei se há outros tamanhos de quartos. O que ficamos era um quarto com uma cama de casal, o suficiente para minha esposa e eu. O quarto conta com cozinha com fogão, forno microondas, geladeira, pia e uma pequena bancada. Banheiro com chuveiro e banheira e cama muito confortável. Muito bem localizado e com preço muito bacana. O café da manhã não é nada parecido com o que temos aqui no Brasil, obviamente, mas para nós foi excelente. Na minha próxima viagem, certamente me hospedarei neste mesmo hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2015
Pros: Good location for my needs
Comfortable, basic, no problems, nothing special but it served its purpose.
Comment from Hotel Management
Mar 30, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I truly appreciate your comments regarding your recent visit with us. We are glad that you had a comfortable stay us. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by A verified travelerfrom Miami, FL

Not good for the price

Posted Mar 9, 2015
Pros: The location and facility were really good.
Cons: The floors.
Location: Location was great. Very close to Universal.
The Hotel location is really good. But the breakfast is very limited. The room floors are very hallow and you feel every walking above and next to you. we had to walk really slow around the room since just by normally walking it will create a pounding sound that bother everyone.
Comment from Hotel Management
Mar 26, 2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I am sorry to hear that our grab-and-go breakfast selection didn't meet your expectations but we were happy you took advantage of our location. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2 out of 5
by A verified travelerfrom CA

Do Not Stay

Posted Feb 21, 2015
If you need an apartment to stay at that isn't clean, stay here! Bedding is changed when you leave. Take your dirty towels to front desk to get new ones. Bathroom had stains on the sink.
Comment from Hotel Management
Mar 16, 2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that you experienced cleanliness issues during your stay. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will be meeting with my front desk staff to make sure our housekeeping policy is better communicated to guests to prevent experiences similar to yours from happening again. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama

Nice hotel close to Universal Studios

Posted Feb 19, 2015
Pros: the Carb and go Breckfast
Location: Close to Universal
The hotel is close to Universal studios even you can go walking there. The Breckfast crab and go is very compleate and the rooms are very nice.
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm glad that you enjoyed your stay with us. We are very happy to know that you enjoyed our room, the amenities we offer, and location of our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
2 out of 5
Recommended
for Couples
by A verified travelerfrom Melbourne, Florida

First floor stay was most disappointing

Posted Feb 16, 2015
Pros: Beds were comfortable and shower was excellent.
Cons: Staff was one young lady who was not customer service oriented.
Location: Location is perfect. We stayed only because we were there to see a show at the Hard Rock Live. Perfect for passing through.
We stayed in room 106 on first floor. Although it was very convenient to parking, the sound of doors slamming continued all night. At 3:45 in the morning, we called the front desk to let them know we had listened to the carousing next door long enough--the walls are thin. Note: The office was vacant when we arrived and when the girl came in she looked distracted by packages and talking to someone on the phone. We were an inconvenience.
Comment from Hotel Management
Mar 6, 2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. Please accept our apology for the noise inconvenience as well as the lack of customer service display by one our front desk employees. I discussed your comments with our team, and we are working very hard to improve the deficiency that you mentioned in your review. The staff and I appreciate your comments, as it will only help us to improve. We are very happy that you enjoyed the shower and the bed. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.