Ratings based on 978 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Freedom, NY

Nice hotel,

Posted Dec 16, 2014
Pros: Nice room.
Cons: Need extra pillows.they said they ran out and we needed some. I question they ran out was my only problem.
Location: Close to universal studios. Minutes away.
Liked all. Nice room, comfortable beds. Close to universal studios.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ft myers

Location is the major draw.

Posted Nov 18, 2014
Pros: Continental breakfast is better than most.
Cons: You have to ask for shampoo at the front desk, I never heard of this before and I had to use bar soap.
Hotel is in a area we like to visit. Easy to find.
Comment from Hotel Management
Nov 25, 2014 by Manager, Hotel Management
Thank you for your short but positive review of our property. It's great to read that you found our location so easily and that you enjoyed our free grab-and-go breakfast. Still, we are sorry you had to ask our front desk personnel for shampoo. I will work with my housekeeping staff to ensure that we are properly stocking rooms moving forward so that this does not happen again. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay America. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ormond Beach FL

Stayed at this brand in Chicago suburbs.

Posted Nov 16, 2014
Room ok but weren't able to check in early so our bags were kept in a hot boiler room. Housekeeping had shower pointed outward so bathroom kind of flooded. Was a pain getting new towels as clerk at desk wouldn't give then until I gave her the wet ones!!!
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Becky - Thank you for taking the time to write a review of our hotel. I apologize that we were not able to accommodate you with an early check-in. As well, I apologize for the issue you encountered with your bathroom. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope to see you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and good price

Posted Nov 14, 2014
Room smelled quite weird but we opened the windows and by night it was out. Besides this, it was a nice stay.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I sincerely apologize for the odor you encountered in your room during your stay with us. Thank you very much for bringing this to my attention. I will be meeting with our housekeeping staff to ensure that issues like this do not happen again. Still, we are very happy that you were able to enjoy your stay with us. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
nice hotel, great staff. didnt like that the room was not cleaned while we stayed there. also didnt have any shampoo/conditioner. when i called the front desk, they said they were out.
Comment from Hotel Management
Dec 1, 2014 by Manager, Hotel Management
Thank you so much for posting a review of our property. I'm glad that you liked our hotel and staff. Still, we are sorry we weren't able to provided shampoo during your stay. Please accept our apologies. As this hotel's manager, I will assess our inventory to ensure that we are properly stocked on such items for guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Very near to universal orlando

Posted Nov 9, 2014
Good place to stay, who needs to discover universal studio or universal island of adventure
Comment from Hotel Management
Nov 26, 2014 by Manager, Hotel Management
I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your stay and our location in proximity to Universal Studios. Thank you for choosing Extended Stay America. We look forward to seeing you again, should your travels bring you back to our area.
2 out of 5
by A verified travelerfrom miami, fl

Very well located and lousy service and amenities

Posted Oct 28, 2014
Impolite welcoming, no service in the room and noisy environment (it seems there is a club across the street)
Comment from Hotel Management
Oct 31, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to read that you found our staff to be impolite. As well, I sorry about the noisy environment you experienced during your recent stay. In response to your feedback, I am reviewing our customer service standards with our entire staff. I will also be working with them to ensure that we are monitoring noise at our hotel, and improving our soundproofing in our rooms. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
2 out of 5
by A verified travelerfrom miami

Not staying there again.

Posted Oct 27, 2014
Not Impressed. Not very cleaned. No soap or shampoo was provided. No maid service even thought we stayed 3 nights.
Comment from Hotel Management
Oct 30, 2014 by Manager, Hotel Management
Ricky - Thank you for taking the time to write a review of our hotel. I apologize that the cleanliness of our hotel did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. As well, please know that toiletries are available upon request. Finally, although we provide housekeeping services to guests staying eight or more nights, these services are always available upon request for an additional fee. Thank you again for your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
3 out of 5
Recommended
for Families
by A verified travelerfrom Hamburg

Top Lage für Universal Studios und andere Parks

Posted Oct 26, 2014
Pros: Lage, Preis
Cons: Frühstück
Location: Parkbesuche in Orlando
Durchschnitts Hotel, günstig im Preis mit Top Lage zum z.B. Universal Studio. Frühstück wie üblich nicht der Hit.
3 out of 5
Recommended
for Families
by A verified travelerfrom Denver

Extended Stay Fits the description perfectly

Posted Oct 20, 2014
Pros: Fairly close to Universal Studios
Location: Universal Studios is close by and Sea World is an easy bus ride away.
We didn't spend a lot of time at the hotel since we were on the go everyday. As a place to sleep, shower and store some food items, it was great. We asked at the front desk for kitchenware and got a tub filled with what we needed.
Comment from Hotel Management
Oct 28, 2014 by Manager, Hotel Management
Jamey - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding your recent stay with us. We are very happy that we were able to meet your needs during your stay with us. Our focus is to provide a comfortable accommodation for all our guest and the staff and I are very pleased to meet your expectations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.