Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Sep 29, 2014
Nice, clean, exactly what I expected! The hotel staff was friendly, helpful, and very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hard to find something wrong with the hotel

Posted Aug 17, 2014
Pros: Unbeatable price, unbeatable staff.
Cons: Understandably, for the price, a shuttle to disney would be tough, but wow if they could add that too.
Location: Location right by universal, so we walked. Burger king right next door, as well as a few other restaurants (golden corral) , and walgreens too.
The staff really went out of their way to please us, providing anything we asked for for our baby, a crib, band aids, extra towels, blankets, anything--promptly and very nicely. The breakfast was just fine, waffles, cereal, fresh fruit, yogurt. A little crowded at breakfast, but we always had a table. The price was unbeatable. The pool was fine, a little rough on the feet. Free paper. Very clean rooms, new carpet, nice bathrooms. the baby spilled something, and we asked for service to vacuum it up at 11 pm. No problem--they came right up without any issues. Hotel smelled good all around.
4 out of 5
Recommended
for Everyone
by A verified traveler from mississauga

excellent customer service

Posted Aug 9, 2014
Pros: convenient location close to universal and surrounding attractions also restaurant are just steps away..
Cons: if they could add more space at the breakfast table so its not crowded
Location: location is very convenient to universal, seaworld, shoppimg and restarurant
we had a great time staying in this hotel very convenient location close to everything staff are very nice esp. the two ladies in the front desk when we check in we will definitely recommend to friends and relatives.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy room and great breakfast near universal!

Posted Aug 8, 2014
Pros: The free breakfast had a lot of variety.
Location: Universal Studios. World of Chocolate Museum.
Nice hotel for a low price near Universal. Could walk to Universal from here if you want to save on parking. Room and bed were comfy. Bathroom sink is really small though. Breakfast was excellent!
5 out of 5
Recommended
for Families
by A verified traveler

Definitely a consideration.

Posted Aug 7, 2014
Pros: Uber friendly staff, yummy mid afternoon cookies, diverse breakfast, close to universal.
Cons: Towels provided at pool.
Location: Excellent for universal visitors. Close to restaurants and Walgreens so you have everything you need.
Most important qualities to me are cleanliness and atmosphere. That means no bugs, no smells, and a bed you can almost feel comfortable in (nothing is as good as home). This place meets all my standards and I am tough. I even bring my own bed linens and I feel I did not need them here. The front desk is helpful in every way imaginable- whether you need something, or just want to have a chat. Very positive attitudes and very accommodating. The Fairfield Inn is a good choice if you want to save a little money and not stay on site at Universal. Since our children are a little older and can handle walking, it worked out perfectly. The walk to Universal was about 20 min. and we would go early, go back to the hotel for mid afternoon swim and cookies provided by the hotel, and then head back for more fun at universal. The breakfast had something for everyone - so I really do not see how anyone can complain, esp. since some upscale hotel breakfasts I have been to have had only continental breakfast. Being healthy minded, we found lots of options for our family. The only suggestion I would have is to have the pool cleaned a little more often and have towels out there already without having to go fetch them. Guests seem to be pretty well mannered. There were a lot of guests from other countries and I believe that their lack of manners was more do to ignorance of the rules and procedures than anything else. Other than that - it was great!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Aug 6, 2014
Staff was very friendly and helpful. Rooms were clean. Would rather have had two queen beds instead of doubles but mattress were very comfy
1 out of 5
by A verified traveler from Panama City

Posted Aug 4, 2014
The carpet was wet there was hair in the tub no refrigerator in the room no microwave
Comment from Hotel Management
Aug 5, 2014 by Renee Pool, Hotel Management
Thank you so much for taking the time to reach out in regards to your recent stay. On behalf of the entire hotel, I sincerely apologize about the wet carpet and hair in your tub. This is not a common thing for our property, and not something we wish for our guests to experience. Additionally, microwaves and fridges are something we are working on to get for all guest rooms. We hope you give us the opportunity to make it up to you the next time you are in Orlando!
4 out of 5
Recommended
for Everyone
by A verified traveler

Out of Order

Posted Aug 4, 2014
Pros: location
Cons: The free shuttle service to Universal - need more times available then once in the morning 1 1/2 hours before the park opens for the general public
Location: excellent
Kiosk/Tickets for local attractions - out of order Floor Vending Machine - out of order Floor Pop/Soda Machine - didn't work (no out of order sign) Staff was excellent (professional, and very helpful)
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunrise, FL

Good hotel close the attractions

Posted Aug 4, 2014
Hotel is really close to Universal's attractions. Room was comfortable and clean when we first got to the room, but the time we were there it seems that the cleaning people didn't clean the room. They only made up the beds and probably wipe off the tables and night stand, vacuum and change the towels but the bathroom was not cleaned in our entire stay. The breakfast was good but not many options. Other than that not bad for the price!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Visiting parks

Posted Aug 3, 2014
Visiting parks for couple of days,great location minutes away from Universal.Plenty of resturants close by and City Walk.Only thing no fridge in room.