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Reviews of Fairfield Inn By Marriott Orlando Airport

3.5 out of 5
Fairfield Inn By Marriott Orlando Airport
7100 Augusta National Dr, Orlando, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1395 out of 1863 reviews" "
Rating 8 - Good. 327 out of 1863 reviews" "
Rating 6 - Okay. 66 out of 1863 reviews" "
Rating 4 - Poor. 40 out of 1863 reviews" "
Rating 2 - Terrible. 35 out of 1863 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. Natalie Bastos at the front desk was sweet and helped us with everything. Shuttle was quick and drove to many restaurants as well as the airport. Lovely grounds and pool .
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was very difficult to get in touch with the facility by telephone for the entire day of my arrival day. The telephone numbers on the website did not seem to work or were perpetually busy even though I verified them with Marriott and with Expedia. It was very frustrating and not taken seriously by staff when I did finally arrive, paying for a taxi from the airport when a free shuttle was supposedly available, but no way to contact the hotel to ask for a pickup.
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

s the perfect place to stay close to shops and restaurants and an airport shuttle also a very good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

malgorzata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, nice staff. Clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Amenities
Front desk person was so accommodating and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Marilyn

Lovely accommodations and staff. Very prompt picking us up at the airport at midnight.
Stayed 1 night in Mar 2024

10/10 Excellent

Suzette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and looking to accommodate. Early arrival was no problem...
Stayed 1 night in Mar 2024

10/10 Excellent

Menda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We missed a flight so needed a couple rooms last minute. They had transportation to and from the airport which is one of the main reasons we picked this hotel. They arrived at the airport less than 10 minutes after I called them. The rooms were clean. The front desk people were very nice and answered any questions and checked us in quickly. We were able to walk to restaurants as well. I would definitely stay here again and recommend this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jin

Liked: Staff & service, property conditions & facilities
Staff are very friendly. We arrived early and they could let us check in early. Shuttle bus to airport is very convient. Driver is very nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Keith-michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Bradley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front was very helpful and accommodating, breaking up our hotel bill four ways. The free shuttle was there waiting for us at the airport and they allowed us to check in early at the hotel. Breakfast was great and had a big variety. We enjoyed the hot tub while staying here and it was very convenient walking to the stores and restaurants. Would recommend this hotel and would stay here again! Thanks.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're thrilled you had such a delightful time with us, and we look forward to welcoming you back to Fairfield Inn Orlando Airport.

10/10 Excellent

Jayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms. Lots of dining options. A theater and clothing store nearby. Close to the airport. Free airport shuttle and clean hot tub.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're thrilled you had such a delightful time with us, and we look forward to welcoming you back to Fairfield Inn Orlando Airport.

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ralph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As stated above, friendly staff, easy check in, very clean.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about our friendly staff. We look forward to seeing you in the near future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're thrilled you had such a delightful time with us, and we look forward to welcoming you back to Fairfield Inn Orlando Airport.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff do not make eye contact or speak unless spoken to.
Stayed 4 nights in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of unsatisfactory is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel Management team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and very walkable to restaurants - perfect layover before heading to the port on a cruise
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about our friendly staff. We look forward to seeing you in the near future!

8/10 Good

Patrick

Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our amazing staff and clean facilities. Should your travels bring you back, we would love to welcome you here again.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our shuttle services and prime location! Should your travels bring you back, we would love to welcome you here again.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean, quiet and friendly.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our amazing staff and clean facilities. Should your travels bring you back, we would love to welcome you here again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the airport.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our amazing staff and clean facilities. Should your travels bring you back, we would love to welcome you here again.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book and no hassle while checking in
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our amazing staff and clean facilities. Should your travels bring you back, we would love to welcome you here again.

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matress in room 318 when you first come in needs to be replaced.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
We are so sorry for the discomfort you encountered during your stay. Our maintenance team will follow up on your concerns with your initial room, and overall, we hope you had a great time in Orlando.

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Over all the property was fine. Our room 109 had a musky moldy smell. If the place had tile it in instead of the carpet I am sure that it would not be like that. I feel it was just the moisture from the FL air. If there was tile instead of carpet it would need another star because it would be right up there with the big boys.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about breakfast and friendly staff. We invite you to stay with us again should you be back in the area!

8/10 Good

Patricia, Davis

Liked: Cleanliness, staff & service, property conditions & facilities
I had damage done to my rental car in the parking lot. I was shocked to find out you have no cameras in the parking lot. How safe is that? I arrived by myself at 2 am. I thought I was safer than I actually was.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
We're distressed to hear about your experience. While we're glad our location worked well for your trip, we apologize for any issues with your reservation and for any difficulty getting them addressed. Feedback from guests like you helps us improve, and we'll look into your comments further. Best wishes on your next adventure.

2/10 Terrible

David

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The shuttle driver and ride was easy and pleasant. The room advertised did not accomidate the number of people needed and stated. The property would not aid saying to bad that you booked with a third party.
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 13, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of unsatisfactory is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel Management team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area to stay at
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
A rich breakfast and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're also glad you enjoyed breakfast, and we hope to see you again at Fairfield Inn Orlando Airport for another exceptional experience.

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very customer centered
Stayed 1 night in Mar 2024
Response from Natalie Bastos on Mar 21, 2024
A rich breakfast and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're also glad you enjoyed breakfast, and we hope to see you again at Fairfield Inn Orlando Airport for another exceptional experience.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, neat, friendly staff, efficient and there was easy access to restaurants in the immediate area.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Mar 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about great experience at out hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Danaya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient, the staff was very friendly. The were very accommodating to my needs. The only thing i didnt like was the eggs at the free breakfast they had hair in them. Other than that everything else was cool.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Mar 2, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of unsatisfactory is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel Management team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a early shuttle.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Thank you so much for giving us a perfect 10! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. We truly appreciate you sharing the excellent value we provide, and we hope that your kind words mean you will be back to see us for another fantastic stay soon! Sincerely, Natalie Bastos

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly helpful, proactive, and accommodating. Needs were met before we knew we had them!
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our clean and spacious facilities. Should your travels bring you back, we would love to welcome you here again. Sincerely, Natalie Bastos

8/10 Good

Gina

Stayed 1 night in Feb 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you for choosing Fairfield Inn Orlando Airport! In addition to our location, we are glad you were pleased with the breakfast and our value. We trust we will see you again, and we wish you the best along your way.

10/10 Excellent

Camellia, Dorchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have frequent this place in the past with others traveling on cruise line
Stayed 2 nights in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about our friendly staff. We look forward to seeing you in the near future! Sincerely, Natalie Bastos

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and clean room I would definitely stay again! We left a galaxy watch behind and the hotel staff were so helpful to get it shipped back to us! Thank you
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Thank you so much for giving us a perfect 10! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. We truly appreciate you sharing the excellent value we provide, and we hope that your kind words mean you will be back to see us for another fantastic stay soon! Sincerely, Natalie Bastos

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. The front desk staff - Natalie & Crystal - and the shuttle driver - Jose - were all friendly and helpful. Facilities are a little dated but clean.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Thank you so much for giving us a perfect 10! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. We truly appreciate you sharing the excellent value we provide, and we hope that your kind words mean you will be back to see us for another fantastic stay soon! Sincerely, Natalie Bastos

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Availabilty of airport shuttle transport. And the driver, Rueben, was very helpful.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're thrilled you had such a delightful time with us, and we look forward to welcoming you back to Fairfield Inn Orlando Airport. Sincerely, Natalie Bastos

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our clean and spacious facilities. Should your travels bring you back, we would love to welcome you here again.

10/10 Excellent

Nilda, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Thank you so much for giving us a perfect 10! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. We truly appreciate you sharing the excellent value we provide, and we hope that your kind words mean you will be back to see us for another fantastic stay soon! Sincerely, Natalie Bastos

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about our friendly staff. We look forward to seeing you in the near future! Sincerely, Natalie Bastos

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and attentive to our needs. Our only issue was the shuttle from the airport to the hotel. I arrived at 6pm and was picked up within 15 minutes. No problems. My sister arrived at 10pm and had to wait an entire hour. She and I made numerous phone calls to the front desk, but to no avail. At peak hours, they really do need more than one van or a better way to prioritize those who have been waiting the longest.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Mar 2, 2024
Thank you so much for giving us a perfect 10! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. We truly appreciate you sharing the excellent value we provide, and we hope that your kind words mean you will be back to see us for another fantastic stay soon! Sincerely, Natalie Bastos

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about our friendly staff. We look forward to seeing you in the near future! Sincerely, Natalie Bastos

2/10 Terrible

Kathy

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room was clean but at midnight the air conditioning was making so much noise we couldn't sleep. Units are old and dated no constant air flow. Why change room when we had to be to at 3:30AM . Plus we never got our wake up call. Will not use this hotel again.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 29, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of unsatisfactory is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel Management team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 21, 2024
We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that your overall stay was enjoyable, and we appreciate your feedback about our friendly staff. We look forward to seeing you in the near future! Sincerely, Natalie Bastos

10/10 Excellent

Camellia, Dorchester

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to return to
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 21, 2024
Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're thrilled you had such a delightful time with us, and we look forward to welcoming you back to Fairfield Inn Orlando Airport.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful in every way. Room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 21, 2024
Thank you so much for giving us a perfect 10! Exceeding expectations is what we do best, and we are thrilled that our hospitality was a standout of your visit. We truly appreciate you sharing the excellent value we provide, and we hope that your kind words mean you will be back to see us for another fantastic stay soon! Sincerely, Natalie Bastos

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Natalie Bastos on Mar 21, 2024
Thank you so much for counting on Fairfield Inn Orlando Airport during your travels. We are elated to hear that you enjoyed our clean and spacious facilities. Should your travels bring you back, we would love to welcome you here again.

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the airport shuttle. Great choice of restaurants within walking distance
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 21, 2024
Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We're thrilled you had such a delightful time with us, and we look forward to welcoming you back to Fairfield Inn Orlando Airport.

6/10 Okay

Catherine Emily

Liked: Property conditions & facilities
Disliked: Staff & service
Everything was good except the hour wait and no pick up from the airport shuttle.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 21, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of unsatisfactory is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Hotel Management team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The issue was with the airport transfer. We waited a half an hour and watched all other properties pick up there guests, some came by twice. Despite calling the property and hearing the automated response say that the shuttle was continuous and to wait at A4 or A44 nobody showed up to pick us up. I called after 30 minutes of waiting and pressed the option to speak with someone. She asked my information and how many people were with me and told me out would be 15 minutes. They did arrive in 15 minutes but by that time we (and one other family) had waited 45 minutes total while watching everyone else be picked up by their hotels. If you required us to call and request pickup why does your message indicate the shuttle is continuous? For that reason I'd never come back.
Stayed 1 night in Feb 2024
Response from Natalie Bastos on Feb 21, 2024
Thank you for taking the time to share your feedback. It saddens us to read that you didn't enjoy your recent stay here. We apologize for the inconveniences you encountered in your room, and we're sorry if you felt that our current health and safety policies weren't being followed correctly. Your concerns will be discussed internally to ensure that we are doing everything we can to make every guest feel welcome and comfortable during their visit. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead. Sincerely, Natalie Bastos