Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Uma boa opcao BBB

Posted Feb 15, 2015 on Hotels
Servico muito cordial, otima roupa de cama, limpa e confortavel. Quartos antigos. Ambiente e condicoes gerais agradam bem. Cafe da manhaincluido basico mas suficiente e de bia qualidade
Comment from Hotel Management
Apr 25, 2015 by Diana, Hotel Management
Obrigado por ficar com a gente. Nós esperamos que você tenha desfrutado sua estadia e vai voltar e visitar novamente!
5 out of 5
Recommended
for Families
by Jennifer from Miami

Perfect for the family

Posted Feb 11, 2015 on Hotels
The hotel was great.
Comment from Hotel Management
Apr 18, 2015 by Diana, Hotel Management
Dear Jennifer, Thank you for taking the time to review our hotel. We appreciate you and your loyalty and hope you will return and stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to all attractions

Posted Feb 6, 2015
Pros: close to all attractions
Location: Close to all Orlando attractions
easy check in. The room was clean and quiet. Staff was awesome.
Comment from Hotel Management
Mar 12, 2015 by Diana_M_Saumell, Hotel Management
Dear Guest, Thank you for your review! I am glad you enjoyed your stay with us and I hope you will choose us again should your travels bring you back to the Central Florida area.
4 out of 5
Recommended
for Families
by Jose

Posted Feb 3, 2015 on Hotels
Comment from Hotel Management
Apr 11, 2015 by Diana, Hotel Management
Dear Jose, Thank you for staying with us. I hope you enjoyed your stay and will choose us again should your travels return to the Central Florida area.
4 out of 5
Recommended
for Families
by A verified traveler

Bon hotel

Posted Feb 1, 2015 on Hotels
Bon hôtel mais assez mal insonorisé
Comment from Hotel Management
Apr 25, 2015 by Diana, Hotel Management
Merci de rester avec nous !
5 out of 5
Recommended
for Families
by A verified traveler

Bom apoio para Busch Gardens

Posted Jan 25, 2015 on Hotels
Hospedamo- nós em 5 pessoas. Ótimo apoio para quem deseja levar família ao Parque Bush Gardens
Comment from Hotel Management
Apr 11, 2015 by Diana, Hotel Management
Obrigado por ficar com a gente! Estou feliz que você tenha desfrutado sua estadia !
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 9, 2015 on Hotels
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear Traveller, Thank you or your review. Is there anything we can improve upon to make your next stay a more memorable one?
5 out of 5
Recommended
for Families
by Scott from Mount Laurel, NJ

Trip to Orlando to be near family.

Posted Jan 7, 2015 on Hotels
We were delighted with the property. It was close to a condo where relatives were staying, and was reasonably convenient to the theme parks. The room was clean, the bathroom was clean and spacious.
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear Scott, Thank you for your review! I am glad you enjoyed your stay and that our location was convenient. We hope you will and return visit us again.
5 out of 5
Recommended
for Families
by kenneth from surprise,ny

Great stay

Posted Jan 3, 2015 on Hotels
Family suite was great,very spacious. Kitchenette was everything we needed. Breakfast was awesome, kids loved making their mickey pancakes. Very family friendly.Wod definitely stay here again
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear Kenneth, Thank you for your review. I am glad to know we made your stay a memorable one. Our Mickey waffles are very popular and delicious! We look forward to seeing you again!
1 out of 5
Recommended
for Families
by John M. from Orange Park, Florida

Room for 4 after paying for 5.

Posted Jan 1, 2015 on Hotels
I specifically reserved a room for 5 people, which was reserved as a King size bed with a sleeper sofa. I received neither. What I got was two queen size beds. Hotels.com negotiated with you, and because of your "policy", I failed to get a refund for the $40.00 difference in in what I paid in advance for, and what I actually got. We are all grown ups, and everyone knows that you are NOT going to sleep 5 people on two queen sized beds. Obviously, one of us actually had to sleep on the floor. This is unacceptable, and your "policy has ensured that I will NEVER EVER use your hotel chain again. Very poor understanding on your part of how many people are in a room, and how many people actually FIT in a bed. Stop being so ridiculous.
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear John, I am sorry there was a misunderstanding with your reservation. We have standard one kind bed rooms with sleeper sofa and two queen bed rooms and a one king bed suite with sleeper sofa and a two queen bed suite with a sleeper sofa. You said you reserved a king size bed with sleeper sofa so essentially this room has two beds. I will be more than happy to assist you with future reservations to clarify and confirm the correct room type you need. Again, I apologize for the misunderstanding and hope you will consider returning and offering us another opportunity to win back you r loyalty.