Ratings based on 588 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Excellent attention, good breakfast, very close to the parks and outlets.
3 out of 5
by A verified travelerfrom New Orleans

OK hotel, few minutes from Disney parks.

Posted Feb 24, 2015
Pros: OK, clean hotel. Decent breakfast.
Cons: Responsiveness from some of the staff.
Location: OK location , just a few minutes from Disney.
Family of three, had a room with a King SIze bed ,and a sofa bed. Sofa bed was in so bad condition that it should never be offered by as an option for sleeping. We complained but got very little response. The bed was never replaced during our 3 nights stay. However one night was taken off the bill as an compensation.
Comment from Hotel Management
Mar 12, 2015 by Diana M Saumell, Hotel Management
Dear Valued Guest, I apologize for the uncomfortable experience you had with our sleeper sofa. I will utilize your comments as a training tool with our team to improve our efforts. I hope you otherwise enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Check in

Posted Feb 21, 2015
Upon unpacking we discovered the sofabed was broken, we reported that to Dan at the front desk & he immediately moved us into a larger room with no fuss! Great room, Great stay. Would recommend this hotel to everyone.
Comment from Hotel Management
Mar 12, 2015 by Diana M Saumell, Hotel Management
Dear R, Thank you for taking the time to review your recent stay with us. I apologize that our sleeper sofa was broken upon your arrival. Thank you for recognizing Dan. He is one of our superstars! I hope you otherwise enjoyed your stay with us and will return and visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to all attractions

Posted Feb 6, 2015
Pros: close to all attractions
Location: Close to all Orlando attractions
easy check in. The room was clean and quiet. Staff was awesome.
Comment from Hotel Management
Mar 12, 2015 by Diana_M_Saumell, Hotel Management
Dear Guest, Thank you for your review! I am glad you enjoyed your stay with us and I hope you will choose us again should your travels bring you back to the Central Florida area.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 9, 2015 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear Traveller, Thank you or your review. Is there anything we can improve upon to make your next stay a more memorable one?
5 out of 5
Recommended
for Families
by Scottfrom Mount Laurel, NJ

Trip to Orlando to be near family.

Posted Jan 7, 2015 on Hotels.com
We were delighted with the property. It was close to a condo where relatives were staying, and was reasonably convenient to the theme parks. The room was clean, the bathroom was clean and spacious.
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear Scott, Thank you for your review! I am glad you enjoyed your stay and that our location was convenient. We hope you will and return visit us again.
5 out of 5
Recommended
for Families
by kennethfrom surprise,ny

Great stay

Posted Jan 3, 2015 on Hotels.com
Family suite was great,very spacious. Kitchenette was everything we needed. Breakfast was awesome, kids loved making their mickey pancakes. Very family friendly.Wod definitely stay here again
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear Kenneth, Thank you for your review. I am glad to know we made your stay a memorable one. Our Mickey waffles are very popular and delicious! We look forward to seeing you again!
1 out of 5
Recommended
for Families
by John M.from Orange Park, Florida

Room for 4 after paying for 5.

Posted Jan 1, 2015 on Hotels.com
I specifically reserved a room for 5 people, which was reserved as a King size bed with a sleeper sofa. I received neither. What I got was two queen size beds. Hotels.com negotiated with you, and because of your "policy", I failed to get a refund for the $40.00 difference in in what I paid in advance for, and what I actually got. We are all grown ups, and everyone knows that you are NOT going to sleep 5 people on two queen sized beds. Obviously, one of us actually had to sleep on the floor. This is unacceptable, and your "policy has ensured that I will NEVER EVER use your hotel chain again. Very poor understanding on your part of how many people are in a room, and how many people actually FIT in a bed. Stop being so ridiculous.
Comment from Hotel Management
Mar 14, 2015 by Diana, Hotel Management
Dear John, I am sorry there was a misunderstanding with your reservation. We have standard one kind bed rooms with sleeper sofa and two queen bed rooms and a one king bed suite with sleeper sofa and a two queen bed suite with a sleeper sofa. You said you reserved a king size bed with sleeper sofa so essentially this room has two beds. I will be more than happy to assist you with future reservations to clarify and confirm the correct room type you need. Again, I apologize for the misunderstanding and hope you will consider returning and offering us another opportunity to win back you r loyalty.
5 out of 5
Recommended
for Families
by Katinafrom Bradenton,fl

Loved it!

Posted Dec 28, 2014 on Hotels.com
We loved it and will go back there again.
Comment from Hotel Management
Mar 7, 2015 by Diana, Hotel Management
Dear Katina, Thank you for your review! There is no greater compliment than when a guest says they will return. We loved having you here in 2014 and look forward to your next visit in 2015!
4 out of 5
Recommended
for Personal Event
by Clara

Posted Dec 28, 2014 on Hotels.com
Comment from Hotel Management
Mar 7, 2015 by Diana, Hotel Management
Dear Clara, Thank you for taking the time to complete the survey. Is there anything we can improve upon to make your next stay a more memorable one? Again, thank you for staying with us!