Ratings based on 623 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
It's was a good hotel close to shopping store and theme parks.. Hotel was doing remodeling on the floor I stayed on so the walls didn't look pleasant to see. But other then that it was a good hotel.
Comment from Hotel Management
Jun 22, 2015 by Diana, Hotel Management
Thank you for taking the time to comment about your stay with us. I am glad you enjoyed your time and hope you will return when the renovations are complete. There is nothing we love more than a returning guest!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Excellent attention, good breakfast, very close to the parks and outlets.
Comment from Hotel Management
Apr 20, 2015 by Diana M Saumell, Hotel Management
Thank you for your review and recognition of our breakfast and team members. We are very close to all the major theme parks and to outlet malls. We look forward to seeing you again!
5 out of 5
Recommended
for Families
by Thomas

Posted Mar 18, 2015 on Hotels
Comment from Hotel Management
Jun 13, 2015 by Diana, Hotel Management
Thank you for your review. We hope you enjoyed your stay and will return and visit again!
3 out of 5
Recommended
for Couples
by Virginia from Wisconsin

Wrong room with slippery floor

Posted Mar 9, 2015 on Hotels
We were placed in a handicapped room initially when I had reserved a king suite. When we asked for a different room, we were told by a person at the registration desk that there were no more rooms available. The next day a different person actually went out of her way to help us and got us a different room. We were credited for a one-night stay but we actually spent two nights in the handicapped room. The shower in the handicapped room sprayed water all over the bathroom which made the floor very slippery.
Comment from Hotel Management
May 16, 2015 by Diana, Hotel Management
Dear Virginia, Thank you for staying with us. I apologize for the error in room type and I am glad we were able to correct the error and provide a new room. I do hope you otherwise enjoyed your stay with us and will return and give us another chance to WOW you with our caring team and services.
5 out of 5
Recommended
for Families
by leonardo from buenos Aires

muy buen hotel

Posted Mar 2, 2015 on Hotels
Muy buena atención
Comment from Hotel Management
May 2, 2015 by Diana, Hotel Management
Gracias por su comentario! Esperemos que regresen!
3 out of 5
by A verified traveler from New Orleans

OK hotel, few minutes from Disney parks.

Posted Feb 24, 2015
Pros: OK, clean hotel. Decent breakfast.
Cons: Responsiveness from some of the staff.
Location: OK location , just a few minutes from Disney.
Family of three, had a room with a King SIze bed ,and a sofa bed. Sofa bed was in so bad condition that it should never be offered by as an option for sleeping. We complained but got very little response. The bed was never replaced during our 3 nights stay. However one night was taken off the bill as an compensation.
Comment from Hotel Management
Mar 12, 2015 by Diana M Saumell, Hotel Management
Dear Valued Guest, I apologize for the uncomfortable experience you had with our sleeper sofa. I will utilize your comments as a training tool with our team to improve our efforts. I hope you otherwise enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Check in

Posted Feb 21, 2015
Upon unpacking we discovered the sofabed was broken, we reported that to Dan at the front desk & he immediately moved us into a larger room with no fuss! Great room, Great stay. Would recommend this hotel to everyone.
Comment from Hotel Management
Mar 12, 2015 by Diana M Saumell, Hotel Management
Dear R, Thank you for taking the time to review your recent stay with us. I apologize that our sleeper sofa was broken upon your arrival. Thank you for recognizing Dan. He is one of our superstars! I hope you otherwise enjoyed your stay with us and will return and visit us again.
5 out of 5
Recommended
for Families
by leonardo from buenos aires

todo lo que yo esperaba

Posted Feb 20, 2015 on Hotels
Todo excelente desayuno atención
Comment from Hotel Management
May 2, 2015 by Diana, Hotel Management
Senor Leonardo, Gracias por escojer nuestro hotel. Espero que regresen!
4 out of 5
Recommended
for Families
by A verified traveler

Uma boa opcao BBB

Posted Feb 15, 2015 on Hotels
Servico muito cordial, otima roupa de cama, limpa e confortavel. Quartos antigos. Ambiente e condicoes gerais agradam bem. Cafe da manhaincluido basico mas suficiente e de bia qualidade
Comment from Hotel Management
Apr 25, 2015 by Diana, Hotel Management
Obrigado por ficar com a gente. Nós esperamos que você tenha desfrutado sua estadia e vai voltar e visitar novamente!
5 out of 5
Recommended
for Families
by Jennifer from Miami

Perfect for the family

Posted Feb 11, 2015 on Hotels
The hotel was great.
Comment from Hotel Management
Apr 18, 2015 by Diana, Hotel Management
Dear Jennifer, Thank you for taking the time to review our hotel. We appreciate you and your loyalty and hope you will return and stay with us again!