Ratings based on 1,043 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

One of the best options at Disney district Orlando

Posted Jul 22, 2014
Pros: Everything
Cons: Airport shuttle, disney shuttle
Location: Excellent location.
Excellent staff, great location, excellent rooms, just great
Comment from Hotel Management
Jul 24, 2014 by Guest Relations, Hotel Management
Hi Luis. Thank you so much for your comments! We are thrilled to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel close to the attractions.

Posted Jul 15, 2014
Pros: Location Inclusive parking and wifi Helpful staff Spacious room
Cons: The quality of the breakfast - though it was OK. Change the dishwasher.
Location: All the usual Disney World/Universal Studios/ Sea World etc attractions. Huge choice of places to eat and shop nearby.
We stayed at this hotel whilst visiting Sea World, Aquatica and Universal Studios, all of which were only a short drive away. Room was very spacious, quiet and comfortable. Had a large fridge freezer and a dishwasher in the kitchen area. Probably the loudest dishwasher in existance! Air conditioning was effective but also too noisy for us at night. Beds good. Staff were great - especially reception who were most helpful. Pool area looked attractive. Breakfast was a bit basic but plentiful.
Comment from Hotel Management
Jul 16, 2014 by Guest Relations, Hotel Management
Thank you so much for your comments! We are thrilled to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!
2 out of 5
by A verified traveler from ca

Bad experience with Hotel staff

Posted Jul 3, 2014
Pros: Near Disney parks and restaurants.
Cons: Management staff and better job on cleaning the rooms
Location: 8303 Palm Pkwy. Orlando, FL. 32836
Hotel Manager had an attitude, the room cleaning staff did not vacuum not even ones, the bed was poorly made and things in the room where not place neatly. Right on the first day I called Expedia to complain about the way we were treated by management, Expedia call the Hotel management and they agree with me and refund my money for the two rooms.
Comment from Hotel Management
Jul 7, 2014 by Guest Relations, Hotel Management
Hi Moe, thank you for your comments. We are so sorry to hear about your disappointment, and we will be sure to relay your comments to the appropriate departments for review. We hope that you might consider giving us a second chance so we can show you our true potential.
3 out of 5
Recommended
for Everyone
by Gia from niagara, ontario

It was okay.

Posted Jun 28, 2014
A little dated but decent for the price and good for families.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Gia, thank you for your comments. Sorry to hear you were not completely satisfied with your stay but we hope to welcome you back again next time. Thanks again!
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Summer vacation

Posted Jun 26, 2014
Pros: Breakfast and housekeeping were friendly.
Cons: the smell of the room and the way they welcome their guests. A bit more friendlier will help.
I really don't like to complain but I feel that I have to share my experience. We got there at 5am with an early flight. When we got there, the room wasn't available so we had to wait till 3pm with no sleep. When we expressed our frustrations during check in. Front desk made a joke "I just want to get out of here." We are guest and we are on vacation. We feel that its not our problem if he wants to get out of there. He said that's expedia. The room smelled but we didn't complain during our stay. We just bought candles to make the room smell better. But I must say the rest of the staff were friendly to us such as housekeeping the people from the kitchen who we seen during breakfast. I would probably still recommend because of the rest of the staff warming hospitality.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Lisa, thank you for your comments. We are so sorry to hear you were not completely satisfied with your stay and we will be sure to relay your comments to the appropriate departments for review. We hope you'll give us another try in the future. Thanks again.
4 out of 5
Recommended
for Families
by A verified traveler from Maryland

Suite was nice for our family of 5.

Posted Jun 25, 2014
Pros: Very clean.
Location: Location was close to disney parks.
Our family had a wonderful stay at this hotel. It was very clean and the staff was friendly and helpful. The breakfast was just okay but not bad for free.
Comment from Hotel Management
Jul 7, 2014 by Guest Relations, Hotel Management
Hi Lin, thank you so much for your comments! We are pleased to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!
3 out of 5
Recommended
for Everyone
by Ben from Texas

Close to Disney parks

Posted Jun 18, 2014
Pros: Free breakfast, close to retail stores, drug stores, and Disney parks
Cons: Front registration staff
We came right during renovation of some items in the room like new televisions, sofa-bed, and safe box. Staff was pleasant and helpful, very polite.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Ben, thank you for your comments. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back soon. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice facilities for the economically minded,

Posted Jun 14, 2014
They forgot to service our room one day of our four day stay.
Comment from Hotel Management
Jul 7, 2014 by Guest Relations, Hotel Management
Thank you for your comments. Sorry to hear the hotel did not service your room one day during your stay. However, we are pleased to hear you enjoyed the facilities and we can't wait to welcome you back again next time. Thanks again!
4 out of 5
Recommended
for Everyone
by Rita from Jacksonville, Florida

Nice hotel, close to Disney and other parks

Posted Jun 14, 2014
Pros: Free breakfast, Kitchen and livingroom, bedroom arrangement.
Cons: Tile 1/2 way up the bathroom cause your shower curtains don't stay put.
Location: Disney parks, Sea World, etc.
When we first they where renovating the rooms with new furniture. The first room they gave us was not ready or cleaned. They gave us a new room right away and this room was ready for us. The breakfast was good with a different variety every morning. The pool was a nice break from the parks. They have a shuttle but they don't allow strollers so we drove to the park. The cost of renting a stroller at the parks and the parking fee were close to the same. The kitchen had everything we needed to make hot food when we wanted. I got a good deal from expedia for a 4 day stay so it was worth it for us. With 2 little ones the livingroom, bedroom set up was great.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Rita, thank you so much for choosing to stay with us at Hawthorn Suites. Thank you for taking the time to write a review. We hope you will choose to stay with us again the next time you are visiting Orlando. Thanks again!
2 out of 5
by Diana

Disappointing

Posted Jun 14, 2014
We do several years ago we had stayed in the hotel, and we had liked the service, people and cleaning. But now there was nothing that particularly clean in the time we were not cleaned the floor and closet ironing board had a dirty sheets that seemed from another host and never took them. Really disappointed us much.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Diana, thank you for your comments. We are so sorry you were disappointed with your recent experience. We will be sure to relay your comments to the appropriate departments for immediate action. We hope that you might give us another opportunity to show you better hospitality in the future.