Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from MI

Close to Disney

Posted Oct 16, 2014
Staff were courteous but didn't follow through. My phone didn't work Sunday thru Tuesday eve despite telling 4 staff members. Small bugs on night stand and desk. Musty smell in closet. Juice was a fruit drink not real juice. Oatmeal was liquidy.
Comment from Hotel Management
Oct 21, 2014 by Guest Relations, Hotel Management
Hi Kim. We are so sorry to hear your stay with us was less than perfect. We would like to assure you that we have very high cleanliness standards and apologize for the unusual condition of your room. It is also disappointing to hear that our staff members did not follow through with your requests, thank you so much for bringing this to our attention. We will be passing along your comments to the management team to ensure that all of our cleanliness and customer service protocols are meeting expectations. We hope you will consider staying with us again for the opportunity to show you better hospitality and enjoy our close proximity to the Orlando fun.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice long term stay hotel.

Posted Oct 13, 2014
Pros: Clean, value for money, break fast.
Cons: Guest service desk need to engage with the guests after then check in. It is annoying to have a discussion about their promotions after a long flight.
Location: Disney, Universal studios, Vineland Premium outlet, Sea world and nice restaurants (@ walking distance).
Hotel was clean, good break fast, value for money. However, please do not take free ride to outlet mall. They take us to some factory outlet and not premium outlet. It was a disappointment. Do not take cab recommended by hotel staff. Book your own cab(if needed). They are at least $5 over priced than regular cab.
Comment from Hotel Management
Oct 21, 2014 by Guest Relations, Hotel Management
Thank you for your insight. We are so happy you enjoyed our clean rooms and delicious breakfast. However, we do apologize for the inconvenience you experienced and thank you for bringing this to our attention. We hope to see you again soon for another valued Orlando vacation.
3 out of 5
by A verified traveler

Posted Oct 6, 2014
Pros: the rooms were mini suits. It also was close to all the theme parks.
Cons: The water. That why I wouldn't stay there again.
Location: It was very convince to stores, shopping , restaurants, theme parks.
The hotel was ok except for the water . It smell and has a lot of sulfur in it. They need water filters.
Comment from Hotel Management
Oct 9, 2014 by Guest Relations, Hotel Management
Thank you for bringing this to our attention. We appreciate your comments and will be sure to look into this for future improvements. Please come visit us again soon for the chance to show you a better stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for a quick getaway

Posted Aug 24, 2014
Hotel was very clean. Polite staff. The walls are thin though, so you can hear your neighbour next door. Overall I liked my stay.
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
It's nice to hear you enjoyed your stay. We hope to see you again in the not-too-distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bury UK

Excellent Hotel close to everything you need

Posted Aug 23, 2014
Pros: The location, room, and staff. Free breakfast and free US Today newspaper Private people not looking in your windows as the corridors are inside
Cons: The pool is very small for an hotel of this size. Only 2 Washing Machines and 2 Dryers for 5 Floors
Location: It is in a fantastic place close to all the major theme parks 7 mins to Sea World, 10 mins to Disney and 12 Mins to Universal by car (without traffic)
This is our 2nd stay here and there will be more we love the hotel
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
We appreciate your loyalty and look forward to your next visit with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Third time staying here

Posted Aug 20, 2014
My wife and I have stayed at this hotel multiple times. For it's value, it really does not get any better. We've stayed in 5 different hotels in Orlando and this was a favourite. It's a short drive to DT Disney and there are some great dining choices in the area . The front lobby is very nice and welcoming with plenty of seating room and the complimentary breakfast, although not spectacular, was convenient. The suites are very large for the price. It includes a kitchenette, a pullout couch and a separate bedroom. There were 5 of us and, all adults, and we found the space sufficient. There are some major cons from this visit that I never experienced in previous visits. I hope this is not an indication of their new standards. When we checked in, we went to our room and found the room unlocked. We went in an we saw the fridge open and wet towels on the ground. There was also some piping on the ground. It appears that someone was trying to fix the fridge. Fine. But repairs should have been completed before letting us into our room. I would have also appreciated an offer from the front desk to be put in another room, but no such offer was given. Housekeeping just picked everything up and said that it's ready. There were some major cleanliness issues with the room and it was not addressed until we left a note for housekeeping. If it weren't for these major issues, my rating would have easily been a 5 out of 5 rating all around
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
We are sorry to hear you were disappointed with your stay. We sincerely apologize for the inconveniences you experienced upon arrival and will pass your comments along to the management team. We hope to welcome you as our guest again soon to show you better hospitality.
4 out of 5
Recommended
for Families
by A verified traveler from Quebec city

Nice hotel

Posted Aug 11, 2014
Pros: A lot of space. Everything is do for the client benefit.
Cons: The air conditioner
Location: Very close to Disney
When we get in the room the shower was broken and the air conditioner doesn't work well. Fortunately it was repaired very fast. The rest was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price for the night

Posted Aug 7, 2014
Pros: Close to major attractions
Cons: Cabinets needs slight improvement.
Nice hotel with all the things we needed for the night stay. Which was a quiet, clean, pleasing and safe environment.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal,quebec,canada

beautiful and memorable experience.

Posted Jul 30, 2014
Pros: the hotel is clean,nice staff, and the breakfast is very good.
Cons: they should add more kitchen utensils and they should put dishwashing soap and handsoap too.
Location: great locations. great restaurants near the hotel.
this is our first trip in Orlando. it was a pleasant experience. nice place, nice staff .thanks Hawthorn suites Lake Buena vista!
2 out of 5
by A verified traveler from Southern California

Good location but not in the best condition

Posted Jul 26, 2014
Decent room but expensive considering the condition of the property. My room, a king suite w/ kitchen, was fairly clean. Very outdated kitchen and bathroom. Garbage disposal did not function properly. Bathroom sink was barely hanging onto the wall. Poor shower head and water pressure. Two lamps did not work in the room. Mattress was very bad. We slept in two depressions on the mattress. Maybe it was old? It was thunderstorms and raining during my stay. The side entrance to the hotel, which required your room key to open it, was not working for the first 3 days which was a real inconvenience in the rain. Their free breakfast they offer is the worst food I've ever eaten. I'm sure the eggs were made with water. The apple and orange juice were not real. On the last day the elevator was out of order. Overall my stay was just OK. The location is great but not for the $100 price tag per night. I would not stay here again unless I had no choice.