Ratings based on 1,058 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Quebec city

Nice hotel

Posted Aug 11, 2014
Pros: A lot of space. Everything is do for the client benefit.
Cons: The air conditioner
Location: Very close to Disney
When we get in the room the shower was broken and the air conditioner doesn't work well. Fortunately it was repaired very fast. The rest was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great price for the night

Posted Aug 7, 2014
Pros: Close to major attractions
Cons: Cabinets needs slight improvement.
Nice hotel with all the things we needed for the night stay. Which was a quiet, clean, pleasing and safe environment.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal,quebec,canada

beautiful and memorable experience.

Posted Jul 30, 2014
Pros: the hotel is clean,nice staff, and the breakfast is very good.
Cons: they should add more kitchen utensils and they should put dishwashing soap and handsoap too.
Location: great locations. great restaurants near the hotel.
this is our first trip in Orlando. it was a pleasant experience. nice place, nice staff .thanks Hawthorn suites Lake Buena vista!
2 out of 5
by A verified traveler from Southern California

Good location but not in the best condition

Posted Jul 26, 2014
Decent room but expensive considering the condition of the property. My room, a king suite w/ kitchen, was fairly clean. Very outdated kitchen and bathroom. Garbage disposal did not function properly. Bathroom sink was barely hanging onto the wall. Poor shower head and water pressure. Two lamps did not work in the room. Mattress was very bad. We slept in two depressions on the mattress. Maybe it was old? It was thunderstorms and raining during my stay. The side entrance to the hotel, which required your room key to open it, was not working for the first 3 days which was a real inconvenience in the rain. Their free breakfast they offer is the worst food I've ever eaten. I'm sure the eggs were made with water. The apple and orange juice were not real. On the last day the elevator was out of order. Overall my stay was just OK. The location is great but not for the $100 price tag per night. I would not stay here again unless I had no choice.
5 out of 5
Recommended
for Families
by A verified traveler

One of the best options at Disney district Orlando

Posted Jul 22, 2014
Pros: Everything
Cons: Airport shuttle, disney shuttle
Location: Excellent location.
Excellent staff, great location, excellent rooms, just great
Comment from Hotel Management
Jul 24, 2014 by Guest Relations, Hotel Management
Hi Luis. Thank you so much for your comments! We are thrilled to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel close to the attractions.

Posted Jul 15, 2014
Pros: Location Inclusive parking and wifi Helpful staff Spacious room
Cons: The quality of the breakfast - though it was OK. Change the dishwasher.
Location: All the usual Disney World/Universal Studios/ Sea World etc attractions. Huge choice of places to eat and shop nearby.
We stayed at this hotel whilst visiting Sea World, Aquatica and Universal Studios, all of which were only a short drive away. Room was very spacious, quiet and comfortable. Had a large fridge freezer and a dishwasher in the kitchen area. Probably the loudest dishwasher in existance! Air conditioning was effective but also too noisy for us at night. Beds good. Staff were great - especially reception who were most helpful. Pool area looked attractive. Breakfast was a bit basic but plentiful.
Comment from Hotel Management
Jul 16, 2014 by Guest Relations, Hotel Management
Thank you so much for your comments! We are thrilled to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!
2 out of 5
by A verified traveler from ca

Bad experience with Hotel staff

Posted Jul 3, 2014
Pros: Near Disney parks and restaurants.
Cons: Management staff and better job on cleaning the rooms
Location: 8303 Palm Pkwy. Orlando, FL. 32836
Hotel Manager had an attitude, the room cleaning staff did not vacuum not even ones, the bed was poorly made and things in the room where not place neatly. Right on the first day I called Expedia to complain about the way we were treated by management, Expedia call the Hotel management and they agree with me and refund my money for the two rooms.
Comment from Hotel Management
Jul 7, 2014 by Guest Relations, Hotel Management
Hi Moe, thank you for your comments. We are so sorry to hear about your disappointment, and we will be sure to relay your comments to the appropriate departments for review. We hope that you might consider giving us a second chance so we can show you our true potential.
3 out of 5
Recommended
for Everyone
by Gia from niagara, ontario

It was okay.

Posted Jun 28, 2014
A little dated but decent for the price and good for families.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Gia, thank you for your comments. Sorry to hear you were not completely satisfied with your stay but we hope to welcome you back again next time. Thanks again!
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Summer vacation

Posted Jun 26, 2014
Pros: Breakfast and housekeeping were friendly.
Cons: the smell of the room and the way they welcome their guests. A bit more friendlier will help.
I really don't like to complain but I feel that I have to share my experience. We got there at 5am with an early flight. When we got there, the room wasn't available so we had to wait till 3pm with no sleep. When we expressed our frustrations during check in. Front desk made a joke "I just want to get out of here." We are guest and we are on vacation. We feel that its not our problem if he wants to get out of there. He said that's expedia. The room smelled but we didn't complain during our stay. We just bought candles to make the room smell better. But I must say the rest of the staff were friendly to us such as housekeeping the people from the kitchen who we seen during breakfast. I would probably still recommend because of the rest of the staff warming hospitality.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Hi Lisa, thank you for your comments. We are so sorry to hear you were not completely satisfied with your stay and we will be sure to relay your comments to the appropriate departments for review. We hope you'll give us another try in the future. Thanks again.
4 out of 5
Recommended
for Families
by A verified traveler from Maryland

Suite was nice for our family of 5.

Posted Jun 25, 2014
Pros: Very clean.
Location: Location was close to disney parks.
Our family had a wonderful stay at this hotel. It was very clean and the staff was friendly and helpful. The breakfast was just okay but not bad for free.
Comment from Hotel Management
Jul 7, 2014 by Guest Relations, Hotel Management
Hi Lin, thank you so much for your comments! We are pleased to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!