Ratings based on 1,078 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom allentown, pa

Beautiful location to all the theme parks and more

Posted Nov 14, 2014
Pros: Roomy, close to all the parks
Cons: The bathroom.
Location: Location, location, location. 15 to 20 minutes to everything. Including the airport.
Everything was great except our bathroom. The toilet backed up 3 times because of the flush did not work right. The main water line to the toilet leaked. The tub ran water all the time, not dripping, but ran.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rhode Island

fun filled date with Hawthorne Suite & Orlando

Posted Nov 13, 2014
Pros: well managed, accommodating, our room 525 wonderfully quite although it is a family resort, & your oatmeal with raisins was superb.
Cons: the business room!!!!!!!!!!! 3.00 dollars for 15 minute use of the computer is not necessary
Location: My preference was the church Queen of the universe. Praise GOD
An exceptionally joyful visit of family and Mickey in sunny Florida. Ever so welcoming was the personal greeting and friendly hospitality from all at Hawthorne hotel. Pleasant views from all sides of the hotel and pool and hot-tub made the days bright. Now I need to compliment the wonderful hot breakfast at the start of each new day. Shuttles were available and extended help for sight-seeing and visiting everywhere was appreciated. Altogether this stay created magic memories that will last forever.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Hard to find the hotel for a 1st time visitor

Posted Nov 10, 2014
Good, but the coffee cup in my room was never cleaned, nor was the coffee packet ever replaced in the next 3 days. However, the front desk person was very helpful at check in, and the breakfast was excellent.
2 out of 5
by A verified travelerfrom FL

Close to restaurants

Posted Oct 28, 2014
The only good thing about this hotel is the location. It's near the parks and restaurants. But I will not comw back here. The hotel does not have a fridge although they have an ice machine on each floor. The worst part is they did not clean our room! Free breakfast was okay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Everything was nearby except the beach.

Posted Oct 27, 2014
Pros: They hosted a nice breakfast with a comfortable dining area. The staff was friendly and helpful.
Cons: The elevators were too slow and the front desk desk sent us over to a person who tried to get us to attend some kind of sales pitch.
Location: The must be 50 restauarants withing 2 miles
We stayed there for 5 days. We took the free shuttle to Disney and Epcot. The grounds were pleasing and the hotel is well located for attractions.
3 out of 5
by A verified travelerfrom MI

Close to Disney

Posted Oct 16, 2014
Staff were courteous but didn't follow through. My phone didn't work Sunday thru Tuesday eve despite telling 4 staff members. Small bugs on night stand and desk. Musty smell in closet. Juice was a fruit drink not real juice. Oatmeal was liquidy.
Comment from Hotel Management
Oct 21, 2014 by Guest Relations, Hotel Management
Hi Kim. We are so sorry to hear your stay with us was less than perfect. We would like to assure you that we have very high cleanliness standards and apologize for the unusual condition of your room. It is also disappointing to hear that our staff members did not follow through with your requests, thank you so much for bringing this to our attention. We will be passing along your comments to the management team to ensure that all of our cleanliness and customer service protocols are meeting expectations. We hope you will consider staying with us again for the opportunity to show you better hospitality and enjoy our close proximity to the Orlando fun.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice long term stay hotel.

Posted Oct 13, 2014
Pros: Clean, value for money, break fast.
Cons: Guest service desk need to engage with the guests after then check in. It is annoying to have a discussion about their promotions after a long flight.
Location: Disney, Universal studios, Vineland Premium outlet, Sea world and nice restaurants (@ walking distance).
Hotel was clean, good break fast, value for money. However, please do not take free ride to outlet mall. They take us to some factory outlet and not premium outlet. It was a disappointment. Do not take cab recommended by hotel staff. Book your own cab(if needed). They are at least $5 over priced than regular cab.
Comment from Hotel Management
Oct 21, 2014 by Guest Relations, Hotel Management
Thank you for your insight. We are so happy you enjoyed our clean rooms and delicious breakfast. However, we do apologize for the inconvenience you experienced and thank you for bringing this to our attention. We hope to see you again soon for another valued Orlando vacation.
3 out of 5
by A verified traveler

Posted Oct 6, 2014
Pros: the rooms were mini suits. It also was close to all the theme parks.
Cons: The water. That why I wouldn't stay there again.
Location: It was very convince to stores, shopping , restaurants, theme parks.
The hotel was ok except for the water . It smell and has a lot of sulfur in it. They need water filters.
Comment from Hotel Management
Oct 9, 2014 by Guest Relations, Hotel Management
Thank you for bringing this to our attention. We appreciate your comments and will be sure to look into this for future improvements. Please come visit us again soon for the chance to show you a better stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for a quick getaway

Posted Aug 24, 2014
Hotel was very clean. Polite staff. The walls are thin though, so you can hear your neighbour next door. Overall I liked my stay.
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
It's nice to hear you enjoyed your stay. We hope to see you again in the not-too-distant future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bury UK

Excellent Hotel close to everything you need

Posted Aug 23, 2014
Pros: The location, room, and staff. Free breakfast and free US Today newspaper Private people not looking in your windows as the corridors are inside
Cons: The pool is very small for an hotel of this size. Only 2 Washing Machines and 2 Dryers for 5 Floors
Location: It is in a fantastic place close to all the major theme parks 7 mins to Sea World, 10 mins to Disney and 12 Mins to Universal by car (without traffic)
This is our 2nd stay here and there will be more we love the hotel
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
We appreciate your loyalty and look forward to your next visit with us.