Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

UCF Stay

Posted Jul 13, 2014
Everything was excellent but their pillows have no support at all and made my nights uncomfortable. It would be nice to have a free breakfast for the money as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, Fl

Why didn't I know about this hotel before!?!?

Posted Jul 8, 2014
Pros: Everything!
Cons: I really can't think of anything right now.
Location: Less than 5 mins from UCF. Downtown Orlando is only 20 minutes away. Waterford Lakes is down the street for shopping and dining. Also, close to 408.
This hotel was super chic. Everything looks brand new! The staff was super amazing (especially the breakfast waitress with the foreign accent, super nice lady). Breakfast is $9.95 for all you can it & you can take it to go as well, it was super yummy. On our last night I ask the reception desk for an extra towel and they brought me three! Just all around great service and very good hotel. I booked the room for my parents because they were coming they were coming to visit me for the holiday and they also loved it. Will most definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from palm beach gardens

Nice place

Posted Jul 7, 2014
Pros: Clean, clean, clean and updated!!!!
Location: Was visiting my son.
Beautiful hotel. Loved the new bar area for happy hour.
3 out of 5
by A verified traveler

Posted Jun 25, 2014
Pros: The location.
Cons: The staff could be properly trained to meet, and maybe exceed, hospitality industry standards. Maid service could actually clean the room.
Overall the stay was O.K. I would recommend this hotel but only if you're just using it as a place to sleep, which is what we did. The room was hardly serviced at all - only the trash bins were changed and the toiletries replenished; trash that my toddler left on the floor remained on the floor, untouched, upon our return to the room and the bathroom was NOT cleaned at all, only the towels were replaced. The night staff was pleasant but the morning staff, especially the girl at the checkout desk on the morning that we checked out, were more than off-putting. In fact, that particular staff member pretty much guaranteed that I would NOT return to that particular location; such rudeness is not what I expect from a Hilton-brand hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2014
I needed a hotel close to UCF and this hotel was excellent. The buffet breakfast was a disappointment, though
3 out of 5
by A verified traveler

construction nuisance

Posted Jun 8, 2014
I felt that the constuction could hve been isolated a little better. I don't feel that exposing guest to unfinished drywall in the halls, along with dust and workers present or the noise is acceptable.
3 out of 5
Recommended
for Everyone
by turbo from Florida

Construction going on

Posted Jun 8, 2014
It was ok close to ucf construction going on.it will be nice when they get done.the hotel was nice other than the construction going on
3 out of 5
by A verified traveler

Under renovations

Posted May 25, 2014
Would have liked to have known it was under renovations before pulling up to check in! Price was too high considering the state it was in.
4 out of 5
Recommended
for Everyone
by Anita from Fernandina Beach, FL

Nice and comfortable

Posted May 13, 2014
Pros: staff, rooms, cleanliness, food.
Cons: nothing that I can think of
Location: good location, close to reastaurants, we came for graduation so being close to UCF was a big plus
We enjoyed facilities, room was clean and comfortable. Restaurant in the hotel had surprisingly good food, cook came to our talbe to find out if we liked his meal, waitress was pleasant and prompt. We traveled a lot during past few weeks and this was the best experience as far as accomodations we had.
4 out of 5
Recommended
for Everyone
by A verified traveler

Under remodel during stay

Posted May 11, 2014
Good food. Noise from outside due to poor window system.