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Lost a repeat customer due to room assignments - actually lost several people. Plain and simple.... When you book a reservation with 2 rooms you expect the rooms to be close, like same floor and same building. I called and added notes to my reservation as well. What did they do? One room at building 2 and one at building 6. Pretty much ruined our entire plans at the hotel. They told me they were completely booked. I believe they gave my room away to someone else and they did not own up to it. No effort was made to correct. I will book else where next year. Don't book here if you have multi rooms in your booking.
Hilton Tuscanny Village is an amazing place to stay ! The rooms are spacious with full kitchens, washer and dryers. Property is clean with plenty for the kids to do and keep them entertained !
Very nice porperty... Love the evening walk next to lake.... well maibtained pools... Tot lot for kids. Near to theme parks... Definitely recmmond a stay here...
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Very nice property. It was located conveniently near all the local theme parks.
Enrique Jose
Stayed 5 nights in Apr 2024
Response from Dove on Apr 8, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Loved our stay here! Loved the property, the pool, that is was right beside the outlet mall, and quick enough drive to the parks. Would definitely stay here again
KAITLYN
Stayed 7 nights in Mar 2024
Response from Dove on Apr 8, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
I love staying here, everything is very clean, you feel at home, everyone is very friendly, the pool is super nice, quiet and super clean, just like the playground and the grill.
Christian
Stayed 8 nights in Mar 2024
Response from Dove on Apr 8, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Amazing staff in Market! We love this resort! Wish they had rooms to hold 6!
Kimberly
Stayed 5 nights in Mar 2024
Response from Dove on Apr 8, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
The property exclusively communicates by text message, there is often a lineup at guest services and people behind me waited a long time for check in because at peak check in two staff are helping one person. I was charged twice for the resort and was told to” take it up with Expedia” even though I had a receipt that clearly shows I paid the fees. In addition, the fees are charged on the day you leave so the hotel is double banking fees. There are other options that are close to outlet. There is no shuttle service to anywhere… the Trolley stop luckily is across the street. I will research my options next time as this hotel clearly caters to time share owners.
Enid Leah
Stayed 5 nights in Mar 2024
6/10 Okay
Jeannine
Traveled with partner
Mar 25, 2024
Liked: Cleanliness
Staff was generally friendly and helpful, but we had housekeeping walk into our room twice while it was occupied with the do not disturb sign on the door.
Property is somewhat outdated and the WiFi does not work properly.
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
Thank you for your feedback! We look forward to seeing you soon. Safe travels home!
10/10 Excellent
Sonia
Mar 13, 2024
Sonia
Stayed 1 night in Mar 2024
Response from Dove on Apr 8, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
10/10 Excellent
Sarah
Mar 13, 2024
Sarah
Stayed 1 night in Mar 2024
Response from Dove on Apr 8, 2024
Thank you for sharing your feedback with us! We are pleased to hear that you enjoyed your overall stay with us! We hope you endured safe travels home, and we look forward to hosting you in the future!
10/10 Excellent
Ibrahim Mohammad
Mar 13, 2024
Ibrahim Mohammad
Stayed 4 nights in Mar 2024
Response from Dove on Mar 22, 2024
Thank you for your feedback! We look forward to seeing you soon. Safe travels home!
Thank you for your review! We look forward to hosting you in the future!-Dove
8/10 Good
Julia
Traveled with family and small children, Traveled with family
Mar 6, 2024
The pool was great and they have a full bar and restaurant and small shop onsite. The rooms are spacious and clean. The staff was very friendly and attentive. Our only complaint was that we were told that someone would come once daily to change out our linens and take out our trash but no one ever did.
Julia
Stayed 3 nights in Feb 2024
Response from Dove on Mar 7, 2024
Thank you for your review! We will sure to share your response with a housekeeping department. We look forward to hosting you in the future!
This was the first time that my wife and i have been to Orlando. I searched for a 4 to 5 star hotel and this one i choose. I mean it was absolutely wonderful. Great people that served behind the desk with wonderful and polite attitudes. The grounds were exceptionally clean and meticulous. I intend on coming back.
Laurence
Stayed 3 nights in Feb 2024
Response from Dove on Mar 7, 2024
Thank you for your review! We look forward to hosting you in the future!
The place was great, the problem is Expedia. This is not the first time I make a reservation and it shows in their screen at the hotel that it have not been paid. It is very stressful.
Jorge
Stayed 1 night in Feb 2024
Response from Dove on Mar 7, 2024
Thank you for your review! We look forward to hosting you in the future!