Ratings based on 2,056 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Excellent stay

Posted May 21, 2015
We stayed in a one bedroom suite while visiting Disney Wold with our 2 year old daughter. I can't say enough good things about this place. Beautiful, clean, and friendly staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great clean hotel, great staff

Posted May 20, 2015
The staff members are friendly and helpful, and housekeeping does a good job. My room was far away from the main pool so it was quiet. The premises are beautiful and the hotel is located in a great area for shopping and dining. The only drawbacks are that the t.v. was old and has terrible picture quality, and that the checkout time is 10 a.m. which felt way too early for me. I had to rush out so I wouldn't get charged the extra rate.
5 out of 5
Recommended
for Families
by A verified traveler

Excelente para famílias! Nos sentimos em casa.

Posted May 18, 2015
Location: Perfeito!
Viajamos com uma criança de 5 anos e outra de 9 meses. Apartamento com cozinha completa (inclui todos utensílios), maquinas para lavar e secar roupas, sala de jantar / tv, quarto com banheira de casal. Nos sentimos em casa! Outlet na parte dos fundos (entrada pelo estacionamento do hotel) e supermercado (Publix) na frente do Hotel (melhor ir de carro). Piscina aquecida para descansar. Bons restaurantes em volta. Realmente recomendo.
Comment from Hotel Management
May 19, 2015 by Eileen, Hotel Management
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
by A verified traveler

Posted May 17, 2015
you can not ask any questions at front desk without listening to a sales pitch for their condo's
Comment from Hotel Management
May 18, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate department for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful time share property

Posted May 17, 2015
Check in was easy and staff very friendly. Spacious 1 bedroom suite with modern furniture. Pool area is big and beautiful with waterfalls. Kids had a lot of fun. Activities during night time such as karaoke and movie by the pool. The whole area is beautiful with a bridge by the lake. Walking distance to Publix grocery, outlet stores and other restaurants. I got a call one time regarding time share presentation but no more calls after that. I will definitely stay here again.
Comment from Hotel Management
May 18, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
3 out of 5
Recommended
for Families
by A verified travelerfrom Saint Paul, MN

Potential to be a great hotel

Posted May 15, 2015
Pros: The pools are nice. They have a movie night at the big pool, which is nice. The Fresco is a nice place to grab a bite to eat. Kitchen.
Cons: Service, service, service. Caring about the property.
Location: Easy access to theme parks. Close to grocery store.
This hotel has the potential to be a great hotel, but it keeps missing the mark after staying there on 2 occassions (this spring and last). The staff, with the exception of the front desk, is excellent. They are, however, clearly understaffed. The room cleaning can occur anytime up to 9 pm. We were out of our room for most of the day, except for a 2 hour afternoon nap for our toddler. Twice they did not come to clean and replace tiles until nearly 7 pm. I also question what care they are taking of this property. Our room had a broken sink sprayer, a broken light, and there is damage to the tiles in the bathroom. All of these are things that I would expect the cleaning crew to note and alert management too. In addition, while pool service for the famly pool is noted as being open until 6 pm, they closed the food and drink at 4 pm without notice. In addition, towels were out by 5 pm the first day and they did not replace them. The rate for this hotel certainly is reasonable through Expedia. If you are just needing a place to crash, it is great. For a family vacation, however, we will move to a new location. Before we arrived we were considering joinng Hilton Grand Vacations and looking at their new vacation place. Seeing how they treat this property (and how the front desk treats guests) it became clear that its not a fit for our family.
Comment from Hotel Management
May 18, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bronx, NY

This was one of the best hotels I've stayed in.

Posted May 5, 2015
The location was great! The propert was beautiful! It was fun for my 5 year old daughter and her father and I. I would definitely come back here again!
Comment from Hotel Management
May 7, 2015 by Eileen, Hotel Management
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

キッチン付き快適ホテル

Posted May 3, 2015
目の前に池があり眺めは最高!バルコニーにも全部に網戸が付いていて、虫の心配をせずにバルコニーでのんびりできます。 お散歩がてら、プレイグランドへも。レストラン横のプールでは夜になると、プールサイドでムービーが楽しめます。
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Thank you for your review. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
1 out of 5
by A verified travelerfrom Curitiba, Pr, Brasil

Instalações muito velhas, cama muito usadas

Posted May 2, 2015
Terrível, impossível dormir nestas camas, limpeza pessima, já havia ficado outras vezes, está na hora de uma reforma geral
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Bonne expérience

Posted Apr 30, 2015
Hôtel agréable, bien situé, proche des parcs et de l'outlet. Chambres spacieuses et bien équipées. Personnel très courtois et serviable
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Thank you for your review. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts