Ratings based on 2,065 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom angola

great location

Posted May 27, 2015
Pros: the hotel facilities are good, and the location is excelente very close to premium outlets
Cons: the room should be updated, the furniture is very old
Location: very close to Disney and most atractions
the hotel is good with frendly staff and lots of activities
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
Pros: Location to parks, dinning, and shopping. Along with the overall look and up-keep of the property.
Cons: Nothing
The hotel was easy to find and the location was wonderful, next to many dining and shopping options, not to mention extremely close to Disney (maybe a 5 minute drive depending on the park you visit). Check in with Raphael was fantastic. He was very pleasant and informative. He went out of his way to answer all our questions and is an outstanding desk clerk. Parking can get a little challenging in the evening, but hotel staff was willing to drive anywhere in the complex no matter the time of night. They do try and sell you time shares, but this was to be expected, as this is a time share location, but it never seemed overbearing at any point. The room had everything we would ever need and more. There is a grocery store right across the street which was a huge help. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Great distance to Universal

Posted May 25, 2015
Pros: great location, fantastic food & had (2) pools to choose from
Cons: I cant think of anything to improve
Location: Close to all the theme parks & huge outlet center right next door
This is probably one of the most fabulous hotels I have ever stayed at. Great location to all the theme parks - within several miles at the most. Very clean & staff was FABULOUS !!!! Highly recommend :)
2 out of 5
by A verified travelerfrom FL

Didn't get room I paid for, poor customer service.

Posted May 25, 2015
Didn't get the upgraded room I paid for. Poor customer service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK

Good location, close to outlet mall

Posted May 25, 2015
Pros: The location and how secure the site is.
Cons: More kitchen pans.
Location: Next to the Outlet Shopping Mall and a Publix supermarket.
Ideal location for shopping as it is adjacent to the discount shopping mall, with a secure access gate to the mall and complex. Publix supermarket across the road. We recommend the 1 bedroom suite as it has a full kitchen and ideal if you do not want to eat out all of the time. However there appeared to be less pans in the suite this time compared to our last visit. The paths around the lake make a pleasant walk (0.6 miles around the lake) and you frequently see people running around the lake. Complex has a restaurant, bar, pizza parlor, cafe / coffee shop and are excellent value.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Excellent stay

Posted May 21, 2015
We stayed in a one bedroom suite while visiting Disney Wold with our 2 year old daughter. I can't say enough good things about this place. Beautiful, clean, and friendly staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great clean hotel, great staff

Posted May 20, 2015
The staff members are friendly and helpful, and housekeeping does a good job. My room was far away from the main pool so it was quiet. The premises are beautiful and the hotel is located in a great area for shopping and dining. The only drawbacks are that the t.v. was old and has terrible picture quality, and that the checkout time is 10 a.m. which felt way too early for me. I had to rush out so I wouldn't get charged the extra rate.
Comment from Hotel Management
May 23, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Families
by A verified traveler

Excelente para famílias! Nos sentimos em casa.

Posted May 18, 2015
Location: Perfeito!
Viajamos com uma criança de 5 anos e outra de 9 meses. Apartamento com cozinha completa (inclui todos utensílios), maquinas para lavar e secar roupas, sala de jantar / tv, quarto com banheira de casal. Nos sentimos em casa! Outlet na parte dos fundos (entrada pelo estacionamento do hotel) e supermercado (Publix) na frente do Hotel (melhor ir de carro). Piscina aquecida para descansar. Bons restaurantes em volta. Realmente recomendo.
Comment from Hotel Management
May 19, 2015 by Eileen, Hotel Management
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
by A verified traveler

Posted May 17, 2015
you can not ask any questions at front desk without listening to a sales pitch for their condo's
Comment from Hotel Management
May 18, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate department for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful time share property

Posted May 17, 2015
Check in was easy and staff very friendly. Spacious 1 bedroom suite with modern furniture. Pool area is big and beautiful with waterfalls. Kids had a lot of fun. Activities during night time such as karaoke and movie by the pool. The whole area is beautiful with a bridge by the lake. Walking distance to Publix grocery, outlet stores and other restaurants. I got a call one time regarding time share presentation but no more calls after that. I will definitely stay here again.
Comment from Hotel Management
May 18, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts