Ratings based on 3,469 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Posted Dec 25, 2014
Hotel had very good condition, staff was helpful, great restaurants at hotel, very close to downtown disney.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2014
Greatly enjoyed the convenience to Disney parks. The buses were timely and the extra hours were great
1 out of 5
by A verified traveler

Horrible hotel

Posted Dec 21, 2014
They had to change my room. My original room was made up but sheets weren't changed. Found body hair all over and under them, there was a clothing tag under the sheets. The phone was covered in dust. Two toilet paper rolls; one was half used and the other was finished, just the cardboard exposed. Two of the pillow cases had tons of threads sticking out because the were so old, was coming apart. Attempted to order a hotdog and fry from room service, told me would take an hour. I wouldn't recommend this hotel to my worst enemy!
4 out of 5
Recommended
for Couples
by A verified traveler

Convenient to Disney, Interstate

Posted Dec 20, 2014
We booked a non-smoking room with a king bed. It was simple, but clean and comfortable. The staff was friendly and helpful. Complimentary shuttle service to Disney was prompt and adequate. They had two buses running in the morning when everyone was trying to get there. When booking be aware that they charge an additional resort fee and parking fee on top of what Expedia shows. The resort fee included vouchers for coffee/water, in-room water bottles and coffee, and wi-fi access, so it was only mostly a money grab.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Very close to Downtown Disney

Posted Dec 16, 2014
Pros: Location to Downtown Disney
Cons: WiFi access at the pool
Location: Everything Disney very close at hand
Excellent hotel for visiting Downtown Disney. Good spacious rooms. Booking through Expedia we purchased the breakfast and internet deal. Good value as the buffet breakfast is $20 plus tax per person. Paying extra for WiFi I would have expected to be able to use my I Pad at the pool Had a meal at the Italian restaurant in the hotel. Lasagne was horrible. OH was impressed with the quality of the machines in the gym. Large well kept and clean pool (s) area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Africa

Visit to Disney World Resort

Posted Dec 16, 2014
Pros: Everything
Cons: None
Location: Disney World and all is parks are closeby and very efficient bus system to Disney and back to your hotel.
We stayed over for 3 night and loved every minute of the stay. Hotel staff very helpfull and efficient and the room was very clean, and very spacious. Loved being picked up by the busses right in front of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Dec 15, 2014
Nice hotel. Was able to check in earlier and the self parking lot wasn't too far away. Disney bus runs to the hotel. Downtown disney is just a short walk.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Perfect location a true 4 star hotel

Posted Dec 10, 2014
Pros: Everything to include the location, cleanliness and price.
Cons: Front desk supervisors. The clerk checking us in was very pleasant. The supervisors however were curt and smug.
Location: Disney market place is directly across the street which was why we booked in the first place. All the Orlando parks are close by when driving to them.
Everything was perfect except for the front desk management upon check in. I was surprised by the " resort fee which turns out to be a add on to the Expedia charges. They reference three party booking yadda yadda yadda and could be a little less "smug IMO when explaining the charge. For the record the comps the resort gives for the fee are well worth it. Perfect location to all the parks, very clean and awesome water pressure in the shower. Beds are very comfortable and the grounds and pools are very nice. We will stay here again when in the Orlando area for the price it's a real bargin. Hopefully the front desk supervisors will get some extra customer courtesy training before we book again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Flushing, NY

Posted Nov 28, 2014
Pros: Bus transport to parks excellent.
Location: Right across the street from Downtown Disney,could not have been more convenient.
We did request a working room refrigerator,they said that housekeeping would take care of the problem, but in the 5 nights we were there the refrigerator never got replaced.
2 out of 5
by A verified traveler

Dirty

Posted Nov 28, 2014
Staff is young dake rude dirty room, magazine stuck to dresser top when i went to pick it up. Gross. Bus drivers rude and un informative. Keep out of overpriced resort area