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Reviews of Hilton Orlando/Altamonte Springs

4 out of 5
Hilton Orlando/Altamonte Springs
350 S Northlake Blvd, Altamonte Springs, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1002 reviews" "
Rating 8 - Good. 211 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Manuel, Lima

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
On our first morning we found a roach in the shower. We called the operator and she said that someone would come to the room. Two hours later I had to killed and cleaned as I need it to go out. As I was going out I approached the reception, mention the issue and the clerk didn't seem to care. I have photos to prove.
Stayed 3 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 16, 2024
thank you for bringing this to our attention; we have shared this feedback with our Executive Management team to help improve. We apologize for any inconvenience this may have caused you.

10/10 Excellent

Mark

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Can walk to Ross in less than 15 minutes. Staff was friendly. Room was clean and modern. Concierge texted me so I could get immediate help with anything
Stayed 2 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay with us and for your feedback. We hope you stay with us again soon!

10/10 Excellent

Shaquanah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 16, 2024
Thank you for staying with us and sharing your experience feedback!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, cable with Hbo. Angel good nice customer service.
Stayed 2 nights in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Loudwige

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

Kiriaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff are wonderful. My only issue was no microwave in the rooms
Stayed 5 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon! We are adding microwaves to our suites and corner king rooms; as well we do offer microwaves in the F&B outlets for guests.

6/10 Okay

Monis

Business traveler
Liked: Cleanliness, amenities
Room was missing microwave and the AC was very loud (literally ran like a motor)
Stayed 1 night in Apr 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay and feedback. We are in the process of adding Microwaves to all of our suites and corner king rooms; we do offer microwaves in the F&B outlets to guest.

8/10 Good

Fabiola

Stayed 4 nights in Mar 2024

10/10 Excellent

Cynthia, coraopolis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 2, 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 Good

Shar'Breona

Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 2, 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

6/10 Okay

Patrick

Didn’t like the attach room doors
Stayed 3 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 2, 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Alfred

Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 15, 2024
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

6/10 Okay

JUDIANNE, Clearwater

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I found a dead roach in the fridge and room wasn’t clean
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 2, 2024
Thank you for your feedback our Executive team is reviewing this and we apologize for the inconveniences.

6/10 Okay

Robert Aylin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were nice, a/c was extremely loud sounded like a tractor when turning on. Overall was ok, decent rate…
Stayed 2 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback. We apologize for the inconvenience you may have experienced as our AC units do run differently than home AC units; which does make the noise sound louder.

6/10 Okay

Robert, Apopka

Liked: Cleanliness
My least favorite thing about my stay was that they do not offer breakfast and the cafe downstairs is unappealing and over priced. The pool is right next to I4 highway and was small, unimpressive, and overcrowded with kids. Rooms were clean and the bed was comfortable, but overall not up to the level one would expect from a Hilton.
Stayed 2 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay; we apologize for the inconvenience you may have experienced as we certainly do try to live up to our guest expectations.

6/10 Okay

Kenneth, St. Petersburg

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
No microwaves. No privacy in bathroom with barn door style door.
Stayed 2 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 Excellent

Ana

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 Excellent

Rochelle, MADISON

Business traveler
Liked: Cleanliness, staff & service, amenities
Area of ice machine had a very bad oder, smell of rotting milk Website said heated pool, but it was definitely NOT heated
Stayed 4 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback.

4/10 Poor

Lana

Stayed 4 nights in Mar 2024
Response from Jaclyn Lorigan General Manager on Apr 2, 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 Excellent

Fernando, Homestead

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and quiet!
Stayed 2 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback. We hope to have you back again real soon!

8/10 Good

Elvira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. I didn't like the shower no hot water only like warm.
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

6/10 Okay

Heather

Stayed 2 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on Apr 2, 2024
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 Good

Amina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
did what it needed to do
Stayed 1 night in Dec 2023
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

6/10 Okay

Shelisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the hotel had everything we needed. Beds were a little firm and the sheeting felt soft but slept hot.
Stayed 3 nights in Feb 2024
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

4/10 Poor

Diana

Traveled with family
Liked: Staff & service
The bathtub and sink were clogged. There is an advertisement about the time of breakfast but breakfast is not complementary ! I found it too expensive for one night!
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on Mar 18, 2024
Thank you for your recent stay and feedback.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind and eager to help us. I would stay there again.
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. I was there for a business meeting and the facilities worked really well. All staff I encountered were very helpful and knew where my group was meeting. Food was very good. Had dinner. Go with the salmon!
Stayed 1 night in Feb 2024
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

yaquelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 31, 2024
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Ricardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back
Stayed 1 night in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
An event was there and I stayed there last year. The people working are great and accommodationg. Our room was clean. I bit of difficulty when turning on shower. the knob was really tightened.
Stayed 2 nights in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Eric

Stayed 2 nights in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

carol

Stayed 1 night in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

6/10 Okay

Karen

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Sergio

Stayed 1 night in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

6/10 Okay

MEGAN

Traveled with family
The room we stayed in had ants around the bathroom sink. Also the shower head did not have much water pressure at all. Plus the handle held shower head wasn’t working well. The room itself was older & small compared to what I viewed on the website. For the price I paid I was expecting a nicer hotel room.
Stayed 2 nights in Dec 2023
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season but fine
off season but fully staffed. No complaints.
Stayed 2 nights in Dec 2023
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

4/10 Poor

Tapan Kumar

Stayed 3 nights in Dec 2023
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jaclyn Lorigan General Manager on Jan 30, 2024
Thank you for staying with us and your recent feedback!

10/10 Excellent

Orlein

Response from Jaclyn Lorigan General Manager on Feb 27, 2024
Thank you for staying with us and for sharing your feedback.