Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from pa

The hotel was very nice

Posted Sep 8, 2014
The hotel was very nice and clean when we asked for directions to places they were more than willing to provide it the staff was pleasant I had no problems I do it again
Comment from Hotel Management
Sep 18, 2014 by Heta, Hotel Management
We certainly appreciate your kind comments. Thank you for staying with us and look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

pretty good

Posted Sep 3, 2014
close to Outlets and Disney, quite a good hotel. But there is a weird smell in room.
Comment from Hotel Management
Sep 18, 2014 by Heta, Hotel Management
Your willingness to share your experience is genuinely appreciated. We have address your area of concern and have addressed it. I hope you will allow us the opportunity to serve your future lodging needs you expect from the InterContinental Hotel Group.
2 out of 5
by A verified traveler from Edmonton, Alberta, Canada

Hotel in the middle of no where

Posted Aug 21, 2014
Honestly there's not much good to say about this hotel. The service provided was awful; the shuttle drivers to the theme parks were super rude to customers; the breakfast was the same everyday; and they don't even change your bed sheets everyday. How disgusting can you get?? Next time I stay in Florida I will make sure I cough up the extra $20~$30/day to stay at a nicer hotel that's located close to some actual restaurants, stores, and even properly cleans up rooms. Even though they provide free shuttle service to theme parks, free breakfast and free wifi, I would recommend not staying there ever. Save yourself from the grief and pain that I had to endure. Also, to top it off it was my first trip to Florida too so they made a horrible first impression..
3 out of 5
by A verified traveler

Posted Aug 17, 2014
We stayed as two adults and two children. Std room place was not enough large for four. Walls were so thin that we were compelled to listen to the snorings of the people living next door all along the night.
2 out of 5
by A verified traveler from S

Posted Aug 13, 2014
Walls paper thin, can hear everything going on in the room next to you, if u are on the lower level u can here them walking or kids running and stomping. Beds were not comfortable at all, they are in need of new mattresses
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice and comfortable

Posted Aug 10, 2014
Staff was friendly close to the attractions good price
Comment from Hotel Management
Sep 18, 2014 by Heta, Hotel Management
We certainly appreciate your kind comments. Thank you for staying with us and look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Overall experience was excellent.

Posted Jul 18, 2014
Staff was extremely helpful and customer service was there top priority. I was in need of a car and the woman at the front desk immediately contacted a company who was able to deliver a car in under an hour. I frequently travel and I'd highly recommend your company and services to friends and coworkers.
Comment from Hotel Management
Sep 18, 2014 by Heta, Hotel Management
We certainly appreciate your kind comments. Thank you for staying with us and look forward to your return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jul 18, 2014
I would stay here anytime , room comfortable and clean
Comment from Hotel Management
Sep 18, 2014 by Heta, Hotel Management
We certainly appreciate your kind comments. Thank you for staying with us and look forward to your return visit.
4 out of 5
Recommended
by Brittany from Kentucky

Awesome place to stay!

Posted Jun 2, 2014 on Hotels.com
Very convient location if you are going to Disney. The rooms were very nice and the maids cleaned it daily. The pool was heated so that was a plus. We didn't try the breakfast but there were always lots of people there. The staff was very friendly. Some of the maids didn't speak English so that was a little challenging but overall I would reccomend this hotel to anyone going to the Orlando area. The price is awesome. & I will stay there again in the future.
Comment from Hotel Management
Sep 18, 2014 by Heta, Hotel Management
We certainly appreciate your kind comments. Thank you for staying with us and look forward to your return visit.
3 out of 5
Recommended
for Business Travelers
by Robin

This traveler left a rating score only Posted May 31, 2014 on Hotels.com