Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Edmonton, Alberta, Canada

Hotel in the middle of no where

Posted Aug 21, 2014
Honestly there's not much good to say about this hotel. The service provided was awful; the shuttle drivers to the theme parks were super rude to customers; the breakfast was the same everyday; and they don't even change your bed sheets everyday. How disgusting can you get?? Next time I stay in Florida I will make sure I cough up the extra $20~$30/day to stay at a nicer hotel that's located close to some actual restaurants, stores, and even properly cleans up rooms. Even though they provide free shuttle service to theme parks, free breakfast and free wifi, I would recommend not staying there ever. Save yourself from the grief and pain that I had to endure. Also, to top it off it was my first trip to Florida too so they made a horrible first impression..
3 out of 5
by A verified traveler

Posted Aug 17, 2014
We stayed as two adults and two children. Std room place was not enough large for four. Walls were so thin that we were compelled to listen to the snorings of the people living next door all along the night.
2 out of 5
by A verified traveler from S

Posted Aug 13, 2014
Walls paper thin, can hear everything going on in the room next to you, if u are on the lower level u can here them walking or kids running and stomping. Beds were not comfortable at all, they are in need of new mattresses
4 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice and comfortable

Posted Aug 10, 2014
Staff was friendly close to the attractions good price
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Overall experience was excellent.

Posted Jul 18, 2014
Staff was extremely helpful and customer service was there top priority. I was in need of a car and the woman at the front desk immediately contacted a company who was able to deliver a car in under an hour. I frequently travel and I'd highly recommend your company and services to friends and coworkers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Jul 18, 2014
I would stay here anytime , room comfortable and clean
4 out of 5
Recommended
by Brittany from Kentucky

Awesome place to stay!

Posted Jun 2, 2014 on Hotels.com
Very convient location if you are going to Disney. The rooms were very nice and the maids cleaned it daily. The pool was heated so that was a plus. We didn't try the breakfast but there were always lots of people there. The staff was very friendly. Some of the maids didn't speak English so that was a little challenging but overall I would reccomend this hotel to anyone going to the Orlando area. The price is awesome. & I will stay there again in the future.
3 out of 5
Recommended
for Business Travelers
by Robin

This traveler left a rating score only Posted May 31, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Disney

Posted May 21, 2014
Pros: Breakfast was great....lots of choices! Service was great. Everyone was pleasant and respectful.
Cons: The walls could use insulation or sound proofing. I could hear everything that was said. More shuttle drop off and pick up times would be great.
Location: Walmart is across the road, lots of food and outlet mall is very close.
Overall the hotel was good. It had a nice clean pool, a lot of choices on the hot complimentary breakfast, everything was clean. The lady selling tickets was very helpful! It was somewhat of a pain with only 2 shuttle pick up times and 3 drop off times. It would have been better too to drop off at theme parks other than just Epcot. However to save on parking fees, we made it work. I was a little uncomfortable coming back the first day and finding some of our things moved around. I appreciate the beds getting made and the fresh towels but please don't touch our belongings. The rest of the week was fine. The biggest issue was the sound coming through the walls like the people were in the room with you. If I could have understood Spanish I would know everything they said. Kids are great....mine were with me. But it can be too much when you have the kid in the room next to you growling like a dinosaur first thing in the morning and at 10:30 at night when you're trying to go to sleep.
Comment from Hotel Management
May 22, 2014 by SalesDirector, Hotel Management
Thank you for your comments. We are please that you enjoyed our guest service staff. We will share with the departments your comments and address them. We hope you will visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good accommodations.

Posted May 17, 2014
Enjoyed my stay, there was one problem with the bath water not being hot enough for me.
Comment from Hotel Management
May 19, 2014 by SalesDirector, Hotel Management
Thank you for your comments. We will look into your concerns and see where we can improve. We appreciate your sharing your comments with us.