Terrace/patio

Reviews of Holiday Inn & Suites Across From Universal Orlando, an IHG Hotel


Reviews

7.0

Good

Rating 10 - Excellent. 171 out of 475 reviews" "
Rating 8 - Good. 93 out of 475 reviews" "
Rating 6 - Okay. 80 out of 475 reviews" "
Rating 4 - Poor. 43 out of 475 reviews" "
Rating 2 - Terrible. 88 out of 475 reviews" "

7.4/10

Cleanliness

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Traveled with family
Very clean and friendly
Stayed 3 nights in Mar 2024

8/10 Good

Tina

Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Lynn

Traveled with family and small children
Liked: Cleanliness, amenities
Front desk clerk was very nice. It was only one working on my side, so the wait was pretty long. My room size made up for the elevator being out. There were 3 adults and 3 kids in my party, the suite was very clean and spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Leonel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The manager was amazing even though Expedia messed up our reservation, he took care of us and made us feel great.

10/10 Excellent

Scott, West Hollywood

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really easy check in, friendly staff and very accommodating. Attached to Fridays which is very convenient. Pool water was ice cold and no water pressure in the shower.
Stayed 1 night in Mar 2024

6/10 Okay

Sonia

Traveled with family
It was ok
Stayed 3 nights in Mar 2024

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, amenities
There were a few issues, like no safety latch on door, toilet stopped up and one room was missing a remote, but the hotel staff did fix the latch and replace the remote immediately. However, the toilet was not addressed. But thankfully we were in a two bedroom suit and on our last night’s stay when it happened, so the hotel returned all the fees charged for the inconvenience.
Stayed 3 nights in Mar 2024

2/10 Terrible

Yamil

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bathroom, dirty pool and surroundings. First and last stay on this place.
Stayed 3 nights in Mar 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy walk to Universal studios. Grocery and restaurants walking distance. Location is central to Disney, Universal and both airport. Staff very helpful
Stayed 1 night in Mar 2024

4/10 Poor

Robert, Temecula

Traveled with family
Liked: Cleanliness, property conditions & facilities
This property has a great location and shuttle service. Their rooms are comfortable but have no microwave. We did not like that it had no breakfast option only an expensive attached TGIF.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amber

Very kind and accommodating staff.
Stayed 3 nights in Mar 2024

8/10 Good

Chintan Kaushik, Whitby

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

2/10 Terrible

Margarita

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel staff/management was so unprofessional and non-empathetic! They canceled our reservation without notifying us (2 suites) bc we arrived 12 hours late due to AA delaying our flights.…. That’s 8 nights …. And we had called them prior to tell them about situation….And the 3 people on duty that evening all told us our rooms had been given away to others and would not refund us over $1,300. They were so rude, as they would talk to us, they were just staring and typing in the computer. Not even making eye contact. The two women were so unprofessional, no explanation…. And wouldn’t even try to help find us any other rooms with affiliated hotels or help us connect to IHG customer service so that they could try to assist a party of 10 find somewhere to stay for 8 nights. The three people at the front desk supposedly called the manager who was not at the hotel, and stated that he would not be refunding our money. We had to end up getting an awful hotel (out of our pocket) for the rest of the trip…. When we called IHG it was a completely different experience…. The one we should have received since the beginning being IHG members.
Stayed 8 nights in Mar 2024

2/10 Terrible

Ivette Y

Disliked: Amenities
Hotel staff & management were extremely unprofessional and unwilling to help out in unfortunate situation. Due to weather, our flights got delayed and we were not able to make it on the day of our reservation. We called hotel to inform them, they said it’d be ok. Upon arrival our reservation of 8 nights(2 suites) had been canceled and we were told there were no rooms available for us. Needless to say, they were unwilling to refund our money, management refused to speak to us, and did not offer to help us find different accommodations. We did not receive an email or text informing us of such cancellation. For several days we tried to speak to the manager to no avail. We were there to celebrate my daughter’s birthday and had our week planned out. Due to the cancellation we were left scrambling to find other accommodations which not only took hours but also took the joy away from our experience. Eventually we had to settle for a less than ideal hotel which was not very clean and did not provide shuttle or breakfast as we had seeked with our original reservation. Our party of ten included two elderly and four children. It has now been one week since we went through this nightmare situation and we have yet to receive our refund. This situation has left us with a very bad taste in our mouths when it comes to ever using Holiday Inn across from Universal. Guests deserve to be treated better!
Stayed 8 nights in Mar 2024

6/10 Okay

Aurora

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities
Nice budget hotel with TGIFridays attached to it. Nice pool area
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Traveled with family
Disliked: Amenities
A place to sleep but front desk understaffed
Stayed 1 night in Mar 2024

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities
I like the cleanliness the quietness hospitality
Stayed 1 night in Mar 2024

2/10 Terrible

Amani

Disliked: Cleanliness, amenities
Horrible. Did not clean our room not ONE TIME. On top of that, they have continued to charge me for things I do not understand. Charged my card the room rate twice and have charged it 3 more times for $100 . RIDICULOUS.
Stayed 2 nights in Mar 2024

4/10 Poor

Brent

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and sub par property
Stayed 1 night in Mar 2024

6/10 Okay

Tracey

Traveled with family
Liked: Cleanliness
Staff was not very friendly. Too many extra fees that are not told in advance. Parking was a bit pricy

6/10 Okay

Mersiha

Stayed 2 nights in Mar 2024

10/10 Excellent

Tony, Concord

Traveled with family and small children
Liked: Cleanliness, amenities
Very accessible to everything. Thanks
Stayed 3 nights in Mar 2024

4/10 Poor

David

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
Check in was painfully slow. Staff were friendly. Room smelled like mildew and dog pee.
Stayed 1 night in Mar 2024

8/10 Good

Liliana

Traveled with partner
Liked: Cleanliness, amenities
The location of the hotel is perfect for visiting parks, shopping outlets and malls. The service was great. Some installations could improve.
Stayed 5 nights in Feb 2024

2/10 Terrible

Jailyn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The tv didn’t work upon check in. Guest services were not personable. The toilet paper roll was so tight that there was no way to get any. Someone came into my room while we were sleeping luckily the lock was engaged so they couldn’t enter. The room was not serviced no new towels or wash cloths. They “put in a request”that was never fufilled. I had to go ask housekeeping in hall for towels. Didn’t even freshen the room at all!! No vacuuming no cleaning toilet and tub had hair in it.. THEY DONT ANSWER THEIR PHONES EVEN FOR GUESTS IT GETS DECLINED OR YOU'RE IN A LOOP OF MENUS. Choose somewhere else and save yourself the headache.
Stayed 3 nights in Feb 2024

6/10 Okay

Stacy

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is located across the street from Universal. This is the perfect location if you are planning on attending the theme parks. Everyone was very friendly and helpful. Parking was only an issue once on a busy weekend day. Overall it was a great stay and I would definitely stay again.
Stayed 2 nights in Feb 2024

4/10 Poor

Ashley

Disliked: Cleanliness
When we arrived our room smelled like urine. I asked to switch rooms which they did and the bathroom had hair on the floor like it hasn’t been vacuumed.
Stayed 4 nights in Feb 2024

2/10 Terrible

Jamie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Johanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice & clean. The only complaint is the sofa bed mattress was very bad, corner had springs coming out.
Stayed 2 nights in Feb 2024

8/10 Good

Aviva

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean hotel. It was close to Universal - only about 0.8 miles away. We even walked back from Universal on the sidewalk. There are several dining options close to the hotel. There are also convenience stories nearby to pick up things. Overall, good, would stay there again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kyle

Stayed 1 night in Feb 2024

10/10 Excellent

Michele R

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sherine

Liked: Cleanliness
Stayed 3 nights in Feb 2024

4/10 Poor

Leah

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Honestly, you get what you pay for and I wasn’t expecting a grande hotel but... The reason for rating this property poorly is because our original room had AC issues. We turned on the AC because it was off and it started to smell like fire/smoke immediately. The smell was awful and I didn’t feel comfortable staying in that room. We turned it off. The front desk did answer when we called so I went down. The front desk said the building is old and it happens and acted like it was no big deal. He said he would send someone to look at it. After going back to the room it smelled awful and I was not comfortable staying in there with my family so I went back down because they didn’t answer again and requested a new room. They did provide a us a new room but the property definitely needs to be maintained better. I think they were aware there was an issue with athe AC in that room. Definitely will not stay at this particular hotel location in the future.
Stayed 2 nights in Feb 2024

10/10 Excellent

Seth

Traveled with family
I was nervous from reading other reviews. The property is a little dated but I thought our room was a great value for the money. Very clean and the staff were friendly and helpful. We stayed in the 2 bedroom unit and it was huge. There is a resort fee and parking fee so factor that in as well.
Stayed 1 night in Feb 2024

2/10 Terrible

Nathan

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bait and switch. Arrive and then have to pay $ to park and $ for "ammenity use". Basically bull fees they excluded out of the normal rate to make you think it was a better deal than it was. Dirty carpets EVERYWHERE, elevator dirty and dingy. Bathroom had rust on tub and the hinges. Toilet paper holder was turning green and blistering and the paper would not rotate. Front desk NEVER picked up the phone for questions. Sheets seemed clean and the bed was comfy. While we did not go, it was very close to Universal Studios.
Stayed 1 night in Feb 2024

8/10 Good

Lauren

Stayed 1 night in Feb 2024

6/10 Okay

ed

Disliked: Cleanliness, amenities, property conditions & facilities
Frindly front desk, when you could get them to pick up phone, i may never use HIG property's again, pay for parking for a guest, outrageous, said it had multiple dinning opertunity on site, was only 1
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024

10/10 Excellent

Mauriah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing is if u have an early flight u can't check in until 4 pm but they do have a storage room for your bags .
Stayed 3 nights in Feb 2024

10/10 Excellent

Ximena

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to universal Orlando
Stayed 1 night in Feb 2024

2/10 Terrible

emily

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Would not recommend staying here. Was very dissatisfied with the cleanliness of this hotel. My boyfriend and I stayed for two nights and our first night found a bedbug and someone's toenail when we untucked the comforter.
Stayed 2 nights in Feb 2024

8/10 Good

Louis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Boyd

Traveled with family
Liked: Property conditions & facilities
2 bedroom suite was so spacious and perfect for our family of 6
Stayed 3 nights in Feb 2024

8/10 Good

Libia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

whitney

Stayed 3 nights in Feb 2024