The room was perfectly fine. However, customer service was horrendous at best. The front desk was devoid of personnel when checking in. I even screamed for anyone after waiting for a significant amount of time. Finally, a staff member comes out of the bathroom (totally unfazed) to check us in. This is the only hotel in which the stairs are available for emergency situations only. This presented a major impediment due to my claustrophobic condition. When asked, I was told that a staff member would have to open the door for me from the inside, and I'd have to come into the hotel from a side door. The story flipped the following morning, when I asked for the door to be opened, and the front desk lady told me that she would not open the doors because they were for emergency situations only. Mind you, she was exceedingly condescending and rude. She made no effort to accomodate my special needs. I highly suggest that a sign is posted or that guests are warned about this major drawback. I would have not chosen this hotel based on this alone. During my first breakfast experience, once again, there was no staff to be found. I had to notify the front desk, only for the kitchen staff to ignore them when questioned. I waited so long that even I went to the kitchen to ask for service. Even then, I still had to wait some more. This hotel has some serious customer service issues to address, and I shouldn't have to remind you of the countless lodging options the city has to offer.