Ratings based on 539 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by u.v. from caribbean

Very convenient and comfortable hotel.

Posted Apr 13, 2014
Pros: Very welcoming.
Cons: More vegetarian options in the dining room.
Location: Close to universal studios,wet and wild and shopping.
Warm and friendly atmosphere. We had a problem the first night, however, the manager took care of it in ten minutes the next morning. Excellent service.
4 out of 5
Recommended
for Families
by Laurel from Edmonton, AB

Family friendly hotel

Posted Apr 7, 2014
Pros: The friendly and polite hotel staff, everyone was so nice!
Cons: The coffee, seriously, the coffee, the sister hotel's was much better.
Location: Perfect location, Wet and wild is a 5 minute walk, Universal Studios within walking distance.
We stayed for a week and had a wonderful time. Each day when we came 'home', we were warmed greeted by hotel staff. The pool was warm, hot tub relaxing, complimentary breakfast, comfortable suite and guest laundry made for a very nice holiday indeed. I would definitely stay again.
4 out of 5
Recommended
for Everyone
by Dave from Wyoming

Good Hotel close to Universal

Posted Apr 6, 2014
Pros: Great staff and great location.
Cons: The maintenance is a little lacking.
The staff is really friendly and go above just doing their job to make sure you are comfortable. Overall the hallways and rooms could use some cleaning and paint.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel! Feels like home!

Posted Mar 20, 2014
We stayed at the hotel for 12 days, at first we were a little dissapointed because the reservation said that it has in room safe, it didn´t the safe was at the front desk. Anyway this didn´t cause too much trouble. The staff was very Friendly specially Nicky at the front desk. We really felt at home on it. I definitelly would recommend it.!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good, reasonably priced hotel. Close to Universal

Posted Mar 19, 2014
The hotel was good, clean and reasonably priced. It was close to Universal Studios and Islands of Adventure. Checked in quickly. Free shuttle took about 30 mins to get to the park with its other stops but only 5 mins to get back (first picked up but first dropped back off). Free parking and free breakfast was also a plus since we spent a fortune at the parks. The bed was not very comfortable but it was ok. I would recommend the hotel and would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, nice room

Posted Mar 17, 2014
The front desk attendants were really nice, really made us feel welcomed. The room was comfortable, and the pool was nice. The pool across the road at the Gardens was much nicer with a tiki bar. Guests from Homewood were allowed to utilize that area as well. Overall a very pleasant experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, nice room

Posted Mar 17, 2014
The front desk attendants were really nice, really made us feel welcomed. The room was comfortable, and the pool was nice. The pool across the road at the Gardens was much nicer with a tiki bar. Guests from Homewood were allowed to utilize that area as well. Overall a very pleasant experience.
4 out of 5
Recommended
for Everyone
by Steve from Ontario

Good location. Close to all activities.

Posted Mar 13, 2014
Overall clean facility, close to all parks and activities . Breakfast was good and staff was friendly.
5 out of 5
Recommended
for Couples
by Joanne from Greenwich NJ

Nice, convenient to restaurant and bar next door

Posted Mar 12, 2014
Pros: Separate bedroom and large bathroom
Location: Garden Inn next door, close to major highways and universal.
Good stay. Will use again. Very convenient to reach from attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Macon, GA

Get away weekend with adult children

Posted Mar 10, 2014
Get facility. Location was great for all entertainment. Will visit again