Ratings based on 789 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Staffordshire, U K

Clean hotel close to Airport

Posted Jan 13, 2015
Pros: The room was clean and comfortable with a King Bed instead of the room with two Queen Beds we had booked. Breakfast was very decent too.
Cons: Booking and reservation procedures. Attitude and behaviour of Front line staff. Train staff to apologise when the hotel has made a mistake !
Location: Very convenient for access to Orlando Int. Airport.
Landed at Orlando Int Airport after a delayed flight from Amsterdam at 20.30 hours. Picked up hire car and had a short, easy drive to Hyatt Place Hotel to reach there at 21.30 hours. Receptionist promptly told us the hotel was full. I produced my printed copy of the Expedia booking confirmation which clearly showed the booking had been made over 3 months before and was fully paid for. After a half hour of unnecessary argument with duty manager, we were given a room for the night, albeit one of a lower standard. Checked out the next morning, when the receptionist billed me again for the room ! I refused to pay under threat of Police being called. Fortunately, a senior manager came in and after some discussion waived the charge ! No apology offered for having messed up our booking !!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Convenient location and proximity to the airport.

Posted Dec 25, 2014
Pros: The shuttle service and the excellent breakfast buffet.
Location: The proximity to the airport was a plus without the hustle and bustle experienced at the airport especially at this holiday season.
We particularly liked the speed in which the shuttle bus arrived just a few minutes after we called. The breakfast buffet was very good and the food service (Gallery) was prompt.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom washington

Beautiful rooms, amazing amenities!

Posted Dec 18, 2014
Pros: Everything.
Great *free* breakfast like you've never seen at a hotel, with tables to eat at in the lobby. Very stylish looking place- the rooms are clean, the TVs are huge, the staff is super friendly. Nice pool and a park you can walk to with a lake just behind the hotel. You can't go wrong.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kingston, ontario, CA

Excellent and beautiful place to stay.

Posted Dec 14, 2014
We would go back there anytime . Only downfall no hot tub but besides that wonderful place!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calexico, CA

Really nice!

Posted Dec 13, 2014
Close to airport, but quiet area. Close to many restaurants. Friendly, helpful staff. Rooms are very elegant and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2014
Very clean and nice hotel. Room was spacious and comfortable. Only negative wad needs were doubles not queens.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California and New Orleans

Breakfast

Posted Dec 3, 2014
Pros: Very quiet and clean
Cons: Checking on the dishes in the breakfast area to make sure they are clean
Location: A lot of shopping but too many toll on the freeway
My staying at the hotel was fantastic but doing breakfast I noticed that the dishes were not that clean
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Juan, PR

Excelent choice

Posted Nov 30, 2014
The hotel is in a great location near airport. Staff was very friendly. Spacious and clean rooms. Hotel facilities pretty neat and smells great. Complementary breakfast a plus. It will be my first choice when going back to Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler

Will book again!!!

Posted Nov 25, 2014
Friendly staff, very luxurious rooms, only fault is no microwave in the room. Other then that A- grade... No microwave. I'm definately gonna book again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Business trip. The hotel is close to the airport. Staff is excellent.