Ratings based on 801 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Close to airport but not accommodating

Posted Feb 16, 2015
Pros: It was close to the airport and clean
Cons: Train employees
Checked in at night took 45 minutes to get into my room, the staff did not know how to use the system and even though I had paid in advance wanted to have my card on file for incidentals. Three employees not one was able to resolve the problem or work together. Since it was late at night there was no one else there. They called the manger who did not want to talk to me. They did offer me water or a free meal but I had a flight in a few hours and just wanted to sleep. I think once the staff is trained on how to use the system the problems should resolve themselves. .
3 out of 5
for Everyone
by A verified travelerfrom Michigan

Top Secret Deal Fail

Posted Feb 12, 2015
Pros: Staff friendliness & ease of check in.
Cons: An updated fitness center.
Location: There is an airport near by that a lot of people use for air transportation.
The Hyatt Place itself is excellent, it just stunk that I did the top secret deal, as they give you the bottom of the barrel room availability. I had a handicap room with no counter space & a wheelchair shower, which was a pain to use. I like the Hyatt Place, just not happy with being stuck in their worst rooms because of using a top secret deal.
4 out of 5
for Everyone
by A verified travelerfrom Perth Amboy, NJ

Unexpected in a good way

Posted Feb 5, 2015
Pros: pool, gym, spacious room
Cons: Staff was friendly and helpful but there were a couple times that we needed assistance and couldn't find anyone.
Location: It's Orlando, FL. If you don't know what's there you are living on another planet.
We were stranded by a flight cancellation and did not have a hotel. We went online quickly and really found the first availability that look good. We got more than we expected. A very nice room and friendly staff made the place comfortable. The pool and excellent gym were a great bonus.
4 out of 5
for Everyone
by A verified travelerfrom New Jersey

Good Orlando Value

Posted Feb 4, 2015
Pros: Proximity to airport
Cons: Breakfast could be better.
Location: Really is good location to all of Orlamdo
We stayed here for our Parents weekend at UCF. While its really not that close to UCF it was nicer than most of the hotels we stay at in the orlando area. We had a late arrival and an early flight leaving, so its location close to the airport was very convienent. Free breakfast was nice, not great. Facilities like gym were nice as well. Would recommend. Good value.
5 out of 5
for Everyone
by A verified travelerfrom out of town

Nice Hotel close the Airport Restaurant and Mall

Posted Jan 31, 2015
Pros: Friendly ,Helpful staff
Cons: maybe the breakfast
Location: Restaurants and Mall
My experience at Hyatt Place Orlando was an enjoyable one although my stay was a short one it was very comfortable home away from home. It was my first visit I was very impressed by the driver that picked us up he was very friendly and helpful with relevant information Upon arrival at the Hotel the front desk staff was very inviting friendly Housekeeping department did a excellent job with our room Overall the trip was beautiful,service would be rated as excellence in my book I would recommend this Hotel to anyone and definitely visit again
3 out of 5
for Everyone
by A verified traveler

Good for overnight stay

Posted Jan 27, 2015
Good value for overnight stay close to airport. Would be fine to stay at for longer but only needed some where for the night. We traveled with 2 small kids and found the suite with living area was a good size. Half partition between living area and sleeping area was nice when kids were asleep.
4 out of 5
for Business Travelers
by A verified travelerfrom Chicago

Nice, roomy and well kept hotel

Posted Jan 27, 2015
Cons: The mattress. Have you thought about using "tempurpedics"?
Location: Excellent location, near airport and restaurants.
Staff was attentive, area well decorated and practical, the room itself was very spacious and comfortable, clean with a modern style. Hot breakfast and close to airport and restaurants was a big plus. The only negative was the mattress: too hard for our taste.
3 out of 5
for Everyone
by A verified travelerfrom Staffordshire, U K

Clean hotel close to Airport

Posted Jan 13, 2015
Pros: The room was clean and comfortable with a King Bed instead of the room with two Queen Beds we had booked. Breakfast was very decent too.
Cons: Booking and reservation procedures. Attitude and behaviour of Front line staff. Train staff to apologise when the hotel has made a mistake !
Location: Very convenient for access to Orlando Int. Airport.
Landed at Orlando Int Airport after a delayed flight from Amsterdam at 20.30 hours. Picked up hire car and had a short, easy drive to Hyatt Place Hotel to reach there at 21.30 hours. Receptionist promptly told us the hotel was full. I produced my printed copy of the Expedia booking confirmation which clearly showed the booking had been made over 3 months before and was fully paid for. After a half hour of unnecessary argument with duty manager, we were given a room for the night, albeit one of a lower standard. Checked out the next morning, when the receptionist billed me again for the room ! I refused to pay under threat of Police being called. Fortunately, a senior manager came in and after some discussion waived the charge ! No apology offered for having messed up our booking !!
4 out of 5
for Everyone
by A verified travelerfrom ohio

Convenient location and proximity to the airport.

Posted Dec 25, 2014
Pros: The shuttle service and the excellent breakfast buffet.
Location: The proximity to the airport was a plus without the hustle and bustle experienced at the airport especially at this holiday season.
We particularly liked the speed in which the shuttle bus arrived just a few minutes after we called. The breakfast buffet was very good and the food service (Gallery) was prompt.
5 out of 5
for Everyone
by A verified travelerfrom washington

Beautiful rooms, amazing amenities!

Posted Dec 18, 2014
Pros: Everything.
Great *free* breakfast like you've never seen at a hotel, with tables to eat at in the lobby. Very stylish looking place- the rooms are clean, the TVs are huge, the staff is super friendly. Nice pool and a park you can walk to with a lake just behind the hotel. You can't go wrong.