Ratings based on 1,587 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Wonderful vacation staff made the whole experience enjoyable
2 out of 5
by A verified traveler from Minnesota

Beautiful property. Poor housekeeping.

Posted Oct 18, 2014
Pros: Nice updated modern designs and glass elevators give an open feeling. Personalized "Welcome" displayed on the TV is a nice touch. Excellent location.
Cons: Better signs to guide people around the property. Replace worn linen and towels. Check that the housekeepers are cleaning the rooms to standards.
Location: Excellent location next to Disney properties, easy freeway access, and many wonderful dining options are near by this gated property.
The hotel is beautiful and tastefully decorated with nice walk ways, gardens, and water elements. The bed was very comfortable and the room was spacious. We did however have to request clean sheets because they were not getting changed daily; we had a small hole in our sheets that made that easily apparent. They did not sweep, vacuum or wipe down the bathroom as they should have and some of the towels were worn and stained. We did eventually make a formal complaint to management for which they apologized and offered a small breakfast of eggs and bacon. We didn't accept the breakfast because we didn't want anything except for them to be aware of the problem and how disappointed we were. Also, keep in mind when booking that they charge a daily resort fee and may book private events so you are not able to fully use the property. For example, they told us we had to leave the pool area because of a private function and then comped us 2 beverages to try to make up for it. All of the staff we encountered - valet, front desk, wait staff, evening housekeeping, were exceptionally friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Beautiful hotel, additional charges for everything

Posted Oct 13, 2014
This is a great hotel. Very nice, clean, beautiful. Just be aware that they will charge for everything. They have a $25 resort fee that you is not included in Expedia. Parking is not included either. I knew valet was gonna be expensive, so I parked myself. In the end, valet was $25, and self parking: $17! That's very expensive for self parking!
4 out of 5
Recommended
for Everyone
by A verified traveler from pa

Bathrooms

Posted Oct 13, 2014
Pros: Grounds
Bathroom is too small and doors are stupid. You close the door when other person is sleeping and closet light comes on
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Close to Disney. Nice pools

Posted Oct 4, 2014
Very modern. Fabulous pools and hot tubs but main pool was freezing!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!

Posted Oct 1, 2014
We will definitely return. The only downside are all the extra expenses such as parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2014
Fantastic experience! The hotel , poolside, and everything was really nice. I would definitely go back and recommend it to all !
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 28, 2014
Pros: grounds, golf course, jogging path, spectacular view fro the balcony, best pool ever, canoeing on the lake
Location: Shuttle to Disney attractions nearby, shopping, sea world all very close, but no walkable restaurant nearby as on international drive
four days vacation, alone unfortunately but needed a break fro work
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Tv was awful

Posted Sep 26, 2014
Great stay but TV was very glitchy making for nothing to do during bedtime. Tech came and fixed tv once, worked for a few hours only. No compensation for it either.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Myers

Posted Sep 25, 2014
Cons: Very slow internet
Location: Downtown Disney, Premium outlet mall
The staff were all very pleasant and helpful. Great location for a large convention group.