Ratings based on 3,306 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by john from Chadds Ford, PA

Wonderful!

Posted Apr 18, 2014
Pros: Clean and spacious!
Cons: the Breakfast deal was only fruit and
Location: great location. centrally located by restaurants
We loved our experience at Hyatt! excellent service and we enjoyed the pool area!
5 out of 5
Recommended
for Everyone
by valverio20 from Spring Hill, FL

I love it

Posted Apr 18, 2014
Great service and amazing structure. Nice pool and the club have a nice breakfast.
3 out of 5
Recommended
for Everyone
by Scott from R

Taxi Service

Posted Apr 15, 2014
I asked for a cab to travel into Kissamee Downtown on business. The driver they provided was constantly all over the road. After being 2 inches from sideswiping the car next to us at 40 mph I realized he was dozing off behind the wheel. The hotel should maintain some sort of level regarding the taxis , of which I saw none. I later discussed this with another driver , that I asked prior to getting in, "are you awake?" He said yes he only works 6 hours a day. He told me there are allot of drivers that will work 35 hours straight and I had probably caught one. I would suggest there is a simple question asked of these drivers prior to putting guest in danger,
4 out of 5
Recommended
for Everyone
by Celine from Pensacola, FL

Nice enough, but...

Posted Apr 15, 2014
Pros: The lobby is beautiful.
Cons: Don't skimp on little things like shower caps, pillows and towels. Pamper your guests. Provide atmosphere and service around your pools
Location: Lots of restaurants and shopping nearby. A car is a must if you plan on doing Disney. Close to convention center.
Lovely hotel. Beautiful lobby. It seems wrong to complain about such a lovely hotel. However, there were several "little things" that left me disappointed, most service related. There were three of us in the room with two queen beds, yet only two bath towels were provided. Again, only two pillows per bed. Why skimp? The bathroom amenities lacked the usual shower cap. I called down to ask for extra towels and a shower cap so I could bathe and get to sleep as we were all exhausted from travel. I waited 45 minutes before the little plastic cap arrived, without the extra towels. Too tired to try again, we all shared towels and went to sleep. The air conditioning was, unfortunately, very loud. Bring ear plugs if you are sensitive to such things. The beds were very comfortable. We ordered room service breakfast. Again, disappointed. The eggs and potatoes were mediocre, similar to pre-made stuff at a Hampton Inn. Probably frozen hash browns and poured egg product. I expect (and usually receive) better from a hotel in this price range. Tried to get a morning swim in before check-out, but found the main pool to be in the shade of the building. There was another, extremely large lap pool on the other side of the building that was in the sun. It was a great pool, however, there was zero atmosphere...no music, no pool service. No tropical drinks with umbrellas. No pampering like I expect when spending so much money on a hotel in a warm, sunny place.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient for people who come for conference

Posted Apr 15, 2014
Pros: The room is very nice, comfortable and large. Hotel dinning is quite good.
Stayed here for 4 nights for conference. The location is just a walking distance to convention center. However, it is quite difficult to find cheap meal around the area. Either you have to dine in the hotel restaurant or near by shopping mall. The cleaning was done before noon. That was good for since I liked to rest around noon time before afternoon conference.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but crowded pool

Posted Apr 14, 2014
Overall nice stay, convenient location but over-priced
5 out of 5
Recommended
for Everyone
by HUgo from Miami

Nice Hotel

Posted Apr 14, 2014
Great experience very nice hotel with great service
5 out of 5
Recommended
for Everyone
by brian from Michigan city

What a wonderful place to stay.

Posted Apr 14, 2014
Never been to a hotel this nice.. room was super clean and the bed was super comfy ! I highly recommend. :-)
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 14, 2014
Nice place. TV in the bathroom. Pool was good for children.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stay

Posted Apr 11, 2014
Pros: The pool area was awesome!
Our family stayed at the hotel over spring break. We were overwhelmed by the beauty of the pool area and the overall hotel. The staff was professional, kind and courteous. My husband had injured his back and a couple of the employees in the lobby area took the initiative to get him an ice pack from their back office. Very pleased with our stay and will go back.