Ratings based on 2,296 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
74% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Shawnee, KS

Great Hotel with Great Amenities!!!

Posted Sep 15, 2014
Pros: Nice friendly staff. Clean rooms, great pool area, close to shopping & food.
Cons: Nothing
Location: Great location. Shopping & eating are in walking distance. Fun things to do with the family right across the street!
We had such a great experience! From the time we checked in till the time we checked out. I would defiantly recommend this hotel.
Comment from Hotel Management
Sep 16, 2014 by Vicky, Hotel Management
Thank you so much for taking the time to write a review and I appreciate the fact you would recommend us. I hope this means we have the honor of seeing you again with a future reservation.
2 out of 5
by A verified traveler from toronto

Old tired facility

Posted Sep 13, 2014
Pros: Staff were ice
Cons: Tear it down and start again
Location: International drive lots of tourist attractions
Stayed in the atrium tower was damp and smelled of mood and old fish. Elevator card lock did not work first day. This is not for the buisiness traveller.
Comment from Hotel Management
Sep 17, 2014 by Vicky, Hotel Management
I apologize for the issues you experienced and will share your comments with the entire staff. Thank you for taking the time to write a review.
2 out of 5
by A verified traveler

Posted Sep 12, 2014
Really Bad. They need loooooots of updates from A to Z. I was trying to book another hotel near by, but the room charge was not refundable.
Comment from Hotel Management
Sep 16, 2014 by Vicky, Hotel Management
I am sorry you were not happy with your stay at our resort. We are working daily on refurbishing our property to give it a fresh new look and feel. I appreciate your taking the time to submit a survey and will share your comments with the entire staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ja W. I.

More than expected for the price paid!

Posted Sep 12, 2014
Didn't know in an environment such as Orlando anyone could spend time in the heart of the fun and adventure and yet enjoying the accommodation at 1/2 the price of what other hotels were offering. Please be advise if you're weak at heart where height is concern ask for building A-D, lol.
Comment from Hotel Management
Sep 16, 2014 by Vicky, Hotel Management
I am so happy your stay was a success and thank you for taking the time to write a review.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Indiana

Nice hotel great staff near airport and interstate

Posted Sep 10, 2014
the staff was excellent and very helpful. The restaurant was great and the staff also helpful. We were there for a Hospital situation and found the hotel to be a great place to unwind after a busy day. Also close to the West Palm Beach area where we needed to go.
Comment from Hotel Management
Sep 16, 2014 by Vicky, Hotel Management
Thank you for mentioning our excellent staff and restaurant. I appreciate your taking the time to write a review.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Petersburg, FL

Close to Wet N Wild, Universal, Food & Activities

Posted Sep 9, 2014
Pros: Price was excellent
Cons: Hot water & pressure in shower; providing earlier café hours or extra coffee/tea/condiments when requested
Location: Wet N Wild, Universal Studios, Islands of Adventure, City Walk, Bass Pro Shop - Outdoor World, Ron Jon Surf Shop
Stayed in Bldg D, interior. Although entry corridor is dated the room was very nice. Had no problems with a/c, bed was comfy, microwave, fridge, coffee maker - all excellent working order. Only 2 negatives; took about 5 minutes for hot water in shower & I requested extra coffee/cream/sugar for morning, they only provided coffee, no extra cream/sugar packets. Early a.m. risers should ensure they have what they need to cover time before can purchase from cafe for their morning fix. Staff at check in & check out extremely nice. Staff at both inside and poolside bar also very nice. Food was worth price as well. Will stay again when return in Sept. 2015 - rate was excellent and location was great. Did not use pool, spa, gym but they looked in great condition. Nothing really bad to say. Although was concerned when read other reviews, my room in Bldg. D was up to snuff.
Comment from Hotel Management
Sep 16, 2014 by Vicky, Hotel Management
I appreciate your taking the time to write a review and mentioned all of our excellent amenities. I apologize for the issue with your coffee and couldn't agree with you more about being early risers and needing your coffee! I look forward to your next visit and thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from fla

Room was fine

Posted Sep 8, 2014
Room was big enough for three people for a few days. Four people and a longer stay may push it. Needs more space to hang clothes for people on a 3 or more day stay. Does have places to eat on site and right across the street. Close to universal studios were we went , also close to wet and wild water park.
Comment from Hotel Management
Sep 15, 2014 by Vicky, Hotel Management
I'm so pleased you enjoyed your stay at our resort and thank you for taking the time to write a review.
2 out of 5
by A verified traveler

Not going to the hotel again

Posted Sep 8, 2014
Cons: clean the elevators and check the sorrounding areas. and be always ready for the customer. we have reservations in advance.
Location: It was perfect, you can walk and go around,
When we come to the hotel, they didn't have the room ready for us. They offered us to go the renovated side of the hotel. When we used the elevator, the smell inside was really horrible. When we open the room's door, the air conditioner was off and when we turned it on, was noisy. We really felt very uncomfortable.
Comment from Hotel Management
Sep 19, 2014 by Vicky, Hotel Management
I am so very sorry your stay was not a pleasant one. I will share your comments with the staff and thank you for taking the time to submit a review.
Comment from Hotel Management
Sep 19, 2014 by Vicky, Hotel Management
I am so sorry for the problems you experienced. Please know we are working on refurbishing the property and I will share your comments with all of the department heads. I appreciate your taking the time to write a review.
Comment from Hotel Management
Sep 15, 2014 by Vicky, Hotel Management
I am so sorry about the issues you mentioned and will share your comments with the staff. I do want to thank you for taking the time to write a review.
3 out of 5
Recommended
for Everyone
by A verified traveler from england

Ideal location close to restaurants.shopping

Posted Sep 8, 2014
Pros: Location
Cons: More sun beds . Maybe a revamp due
Location: Excellent . Transport easily available . Restaurants . Shopping .
Hotel now charges a resort fee be aware of this . I've stayed here at least 7 times over the last two years . I've noticed changes. Recently a big shortage of sun beds and people placing towels on sun beds ,and not appearing for several hours . Not acceptable . Some staff lovely some not . Wifi very poor this time ? Did question it . Would stay again . If I have problem I'm the type of person to voice this .
Comment from Hotel Management
Sep 20, 2014 by Vicky, Hotel Management
I appreciate your loyalty and I apologize for the issues you experienced. We are in the process of updating our WiFi as well as re-training and hiring new staff. If we are fortunate enough to have you return, please know you can ask any of the staff to assist with additional seating around the pool. Thank you for taking the time to write a review.
Comment from Hotel Management
Sep 20, 2014 by Vicky, Hotel Management
I do apologize for the issues you expressed and wanted to share with you that we are diligently working on refurbishing our resort to give it a fresh new look and feel. I will share your comments with the staff and thank you for taking the time to submit your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, Fl

Convenient location to parks

Posted Sep 8, 2014
We had a great night. Beds were comfortable. Fantastic view overlooking the pool and we could see the theme parks that were close by.
Comment from Hotel Management
Sep 19, 2014 by Vicky, Hotel Management
I am so pleased your stay was excellent. Thank you for taking the time to write a review and I hope we have the honor of seeing you again.
Comment from Hotel Management
Sep 19, 2014 by Vicky, Hotel Management
I am so very happy you had such an excellent stay and thank you for taking the time to share your experience with us. I hope we have the pleasure of seeing you again with a future reservation.