Ratings based on 3,032 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
75% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Feb 28, 2015
bad elevators did not work and only had 14 tv channels room advertised 72
2 out of 5
by A verified travelerfrom Florida

Elevators didn't work

Posted Feb 28, 2015
We were stuck on the 12th floor having to climb up and down the staircase with luggage.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Harrisburg, PA

Good location!

Posted Feb 27, 2015
Not a luxury hotel, but clean and comfortable. Great pool. Restaurant menu limited, but the food was good and price was reasonable. Would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel rate is cheap and the quality is ok

Posted Feb 27, 2015
Pros: Rate and the sizes of the rooms
Cons: Breakfast
Location: The hotel is very near to the parks in Orlando
The Hotel, is clean, the rooms big, and the rate is ok, it is a good option to stay in orlando
2 out of 5
by A verified traveler

Posted Feb 27, 2015
Cons: Start anywhere
1) Carpet was so bad I wore shoes in the room all the time. 2) Only sheets provided on the bed at turn-down. Had to get my own blanket from the closet area. 3) None of the shower valve handles matched. 4) Wall-mount AC was noisy as hell. Not at all a "Resort"
2 out of 5
by A verified traveler

Different from internet pictures

Posted Feb 27, 2015
I went for a convention nearby. The internet pictures look good. First the good: the room was pretty decent and fairly clean. It is pretty close to everything also. The bad: the outside of the room was really bad. Two of the three elevators were being renovated while I was there which would have been inconvenient except that the third elevator was broken for most of my stay. The stairs were the only option. The few times I was able to use the elevator, there was a gum wrapper on the floor that remained there for the duration of my stay. Second, the staff would simply not answer the phone during certain hours. I walked over to the main lobby shortly thereafter and there wasn't a line so I don't understand what happened with the phones but that shouldn't happen in a resort of this size. I would not recommend.
3 out of 5
by A verified traveler

Posted Feb 27, 2015
The room was clean, but rather old. The mattress needed a topper. The door security lock was bent and the room opened to the outside. The TV was older- not a flat screen. There was a smell of smoke in the room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

great place

Posted Feb 25, 2015
I loved this place. Great location, great staff, wonderful atmosphere. It is in a great location near everything. Resturants at walking distance. I will be staying there again with the family. They do have shuttles to the theme parks but they only leave at certain times and if you miss it you need to call a cab.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Holts Summit, MO

Nice location

Posted Feb 25, 2015
All three elevators were broke down in the towers. All guests had to use the stairs. Good thing we were only on the fourth floor, that was bad enough with all our luggage.
1 out of 5
by A verified travelerfrom NJ

Was checked into a room that was already occupied

Posted Feb 25, 2015
Waited a long time to get checked in, the staff was not friendly and then I was checked into a room that was already occupied. Overall bad experience.