Ratings based on 407 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Charlotte, NC

Nice resort close enough to all the parks

Posted Feb 19, 2015
Pros: The location
Cons: Like to take the stairs to my hotelroom
Location: They linked with the Ritz Carlton and therefore good access to the Golf Course
Nice hotel although they did some renovation we had a great time.
5 out of 5
Recommended
for Families
by A verified travelerfrom conn

clean hotel with friendly staff

Posted Feb 18, 2015
Pros: close to everything, shopping and resturants
Cons: n/a
Location: attractions,shopping and restaurants
we had a very clean hotel with friendly staff,but didn't expect another bill at check out for parking and hotel amenities . wish weather was warm enough for the beautiful pool
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectations

Posted Feb 16, 2015
Fabulous setting, great staff, good food Facilities are top- notch
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2015
The hotel property is pristine and the staff was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2015
Excellent experience overall! Even though only for 1 night
5 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis

Very nice hotel, loved the lazy river and outdoor

Posted Jan 10, 2015
Overall very good. The hall light in our room was out and even though we asked it was not repaired during our stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

Posted Jan 5, 2015
Very nice and pleasant hotel. Facility is is very good condition and the restaurants are very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Qc. Canada

Great Hotel but ou pay for it.

Posted Jan 5, 2015
Accommodations, food, staff and all amenities were really great...except for transportation to Disney. They were late and some drivers weren't very competent. Overall great experience but pricey for what you get.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PR

Grande Lakes location excellent

Posted Jan 3, 2015
Awesome hotel, nice staff, spectacular breakfast buffet, lobby bartenders friendly and manager front desk the best , use valet parking ,,, this people is the best
3 out of 5
by A verified travelerfrom Los Angeles

Overpriced; fees upon fees! Look beyond room cost!

Posted Jan 3, 2015
Pros: The grounds are very nice and the pool is a wonderful asset to the property.
Cons: The rooms are very small. Be prepared to be stepping all over your personal bags if more than one of you it traveling. Shower disappointing.
Location: The property is cut off from anything close. Walking to anything nearby is an option only if you like walking more than 3.5 miles (round trip).
The JW Marriott is a high-end hotel, no question about that. However, If you are looking for value, look elsewhere. The hotel is nicely appointed and staff very attentive. The room was small however, and the food was "over-the-top" expensive. If two of you are staying (for example) be prepared to pay from $60 to $150 per meal, even for the most basic salad, sandwich or soup. Walking to a nearby off-property restaurant is not an option either because this hotel is cut off from the rest of the city unless of course you have a rental car and are willing to pay $30/night to self park. There's also a mandatory 20% gratuity in many instances for services. Expect to pay a premium for other services such as tennis, golf or guided tours. If you are the type of person who feels better when paying more for things, then this is the place for you. Five star prices will be paid for 3.5 star food.
Comment from Hotel Management
Jan 6, 2015 by jm, Hotel Management
We are delighted to hear about your recent stay with us and really appreciate your feedback. It is also great to hear that you were pleased with the service that the staff provided. However, please accept our deepest apologies for any inconveniences experienced throughout your stay. We take great pride in ensuring our guest’s satisfaction and apologize that we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.