Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom qmo

the bed is not comfrtabul

Posted Mar 26, 2015
good hotel every thing is ok exept bed is not comfrtubl
2 out of 5
by A verified traveler

Hidden costs

Posted Mar 26, 2015
Pros: Everything was more or less OK
Cons: No hidden fees; the gym should be closer
Location: Orlando parks and attractions
There is a mandatory spa fee and parking fee that add up to 51 dollars a day so don't be surprised when you get an extra 300 dollars at the end of your stay. Also, the hotel is too big so it takes forever to get to your car, gym, etc.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Mixed review

Posted Mar 24, 2015
Cons: The managers at the front desk need to own the customer's experience.
Engineering room issues took over 24 hours and 4 attempts to resolve. Over one hour of my time and more hours frustrated with no reconciliation. Told I could swim laps in the lap pool when made reservations, told that too busy and I couldn't when arrived. I could get a $150 mani/pedi and have access to the pool for 30 minutes. I talked with front desk receptionist and she passed me around to voice mails (15 minutes) I then spoke with Beth at front desk and told her it was her responsibility to plead on my behalf and she did. (10 minutes) I didn't feel happy about how it was presented to me as they were doing me a favor letting me into the pool. A number of other service related issues made it less than pleasant for the charge. However....I loved the breakfast buffet, and the lunch at the golf club (quality food and I was in my swim cover up). The blonde bartender at the outside dining area by the river was professional and ignored the pushy men trying to get served before me! Excellent musician at the Highball and Harvest. The winding river was very clean and large enough to not feel like I was swimming with 1000 strangers. Experiences just get more complicated!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, ON

Great Orlando Hotel

Posted Mar 21, 2015
Great hotel and amenities. Short drive to Orlando attractions. Great pool and shops in hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel but expensive.

Posted Mar 16, 2015
We enjoyed the stay a lot but the food scythe hotel is way overpriced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with fabulous amenities

Posted Mar 16, 2015
Pros: Everything. The outdoor, the hotel personnel ....
Cons: Nothing comes to mind
Location: Golf, tennis
Had a wonderful experience. All the amenities were fabulous.
5 out of 5
Recommended
for Everyone
by A verified traveler

JW Marriott, Orlando, FL.

Posted Mar 6, 2015
We loved it. Very beautiful, service great, rooms clean and comfortable. Definitely would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Most comforts me bed of any hotel we have stated at
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2015
Quality of service, facilities and customer service.
4 out of 5
Recommended
for Families
by A verified travelerfrom Charlotte, NC

Nice resort close enough to all the parks

Posted Feb 19, 2015
Pros: The location
Cons: Like to take the stairs to my hotelroom
Location: They linked with the Ritz Carlton and therefore good access to the Golf Course
Nice hotel although they did some renovation we had a great time.