Pool

Reviews of Super 8 by Wyndham Kissimmee/Orlando

2 out of 5

Reviews

6.6
Rating 10 - Excellent. 77 out of 221 reviews" "
Rating 8 - Good. 41 out of 221 reviews" "
Rating 6 - Okay. 21 out of 221 reviews" "
Rating 4 - Poor. 29 out of 221 reviews" "
Rating 2 - Terrible. 53 out of 221 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Laura, MILWAUKEE

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disinfect the property had roaches on my room not happy the bathroom was to dirty and beds making a lot of noise n to hard that only good thing was the employee on the from they treat me lovely
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Laura,We sincerely regret to hear about your recent experience with us. We appreciate your feedback and take these matters very seriously. We're currently addressing the concerns you've raised to ensure a better stay for all our guests. Your kind words about our staff are much appreciated and we're glad you felt well-treated. We hope you'll give us another chance to provide a more comfortable and satisfying experience.Warm regards,Hotel Management

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from post reviews on Mar 27, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Super 8 by Wyndham

10/10 Excellent

Tamara

Liked: Staff & service, amenities, property conditions & facilities
Everything!!!!
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
Dear Tamara,We're thrilled to hear you enjoyed everything about your stay at our hotel! Your enthusiastic feedback is greatly appreciated. We strive to provide a top-notch experience for all our guests and it sounds like we hit the mark with you. We look forward to welcoming you back soon for another memorable stay.Warm regards,Hotel Management

2/10 Terrible

AnneMarie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The light switch did not work. the a/c didn't work. the curtains did not close. there was a door in my room that led to the room next door-the only thing stopping this door from opening into my room was an oversized chair placed in front of the door. the shower leaked. the shower tiles were cracked and some were missing. there were no hangers. the bathroom door scraped the toilet when you close it. there was no wifi. the tv did not work. the tv remote had no backing. there was a light in the parking lot that was a constant blinking strobe light. the door to the room was flimsy at best and the safety lock did not engage.
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Dear AnneMarie,We're truly sorry to hear your stay didn't meet expectations. Our team is dedicated to ensuring our guest's comfort and safety. Please know your concerns have been noted and we're committed to addressing these issues. We hope you'll give us another chance to provide the quality experience we strive for. Your feedback is invaluable in helping us improve. Thank you.Warm regards,Hotel Management

8/10 Good

Alejandro

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Alejandro,We appreciate your 4-star review and are delighted to know you've enjoyed your stay with us. We are constantly striving to provide the best service for our guests, and your feedback is crucial in this process. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Dear Carlos,We're thrilled to hear you enjoyed your stay at our hotel! Your kind words mean the world to us, and it was our pleasure to provide you with the best possible service. We hope to have the opportunity to welcome you back in the near future. Thanks for choosing us for your stay!Warm regards,Hotel Management

2/10 Terrible

Kimmo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Varasin ja maksoin huoneen viidelle henkilölle teidän varausjärjestelmän kautta ja kuvassa oli kolmen ja kahden henkilön sängyt eli yhteensä viidelle ja hinta määräytyi senmukaan. Saimme huoneen jossa oli kaksi kahden henkilön sänkyä ja kun pyysimme lisävuodetta jouduimme maksamaan siitä lisähintaa.
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Dear Kimmo,We're sincerely sorry to hear about your experience. We understand how important a comfortable stay is and it seems we fell short. Your feedback about our reservation system and additional charges has been noted, and we're looking into this matter. We hope for an opportunity to make it right on your next visit. Warm regards,Hotel Management

2/10 Terrible

Angelia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse please I've even stayed if I couldn't get my money back I would
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Angelia, We're truly sorry to hear about your experience at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we did not meet your expectations. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to serve you better in the future.Warm regards,Hotel Management

2/10 Terrible

Antonio

Disliked: Cleanliness
The property is average despite not having tv service or Internet
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Dear Antonio,We're sincerely sorry to hear that your stay at our hotel didn't meet your expectations. We're aware of the internet and TV issues you experienced and are working diligently to improve these services. Your feedback is invaluable to us and we hope you give us another chance to provide a better experience.Warm regards,Hotel Management

2/10 Terrible

Sindia

Liked: Staff & service
Disliked: Cleanliness, amenities
I didn't like it, needs maintenance
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Sindia,We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is paramount to us and we will certainly address your concerns about maintenance. We strive to provide a comfortable and enjoyable stay for all our guests, and we're truly sorry that we did not meet these expectations for you. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Hotel Management

2/10 Terrible

Jaime

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches on property. Checked out immediately
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Jaime,We're truly sorry to hear about your experience. Please accept our sincerest apologies as this is not the standard we aim for. We understand your concerns and assure you that we're investigating this matter promptly. We are committed to providing a clean, comfortable environment for all our guests and we hope to have the opportunity to restore your confidence in our hotel. Warm regards,Hotel Management

6/10 Okay

Jeanne

Disliked: Cleanliness, staff & service, property conditions & facilities
It was very noisy, cars racing down the street. Maybe because there was a carnival across the street. Bugs were found in the bathroom.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Jeanne,Thank you for taking the time to review our hotel. We're sorry to hear about the noise and the inconvenience you experienced due to the carnival. We appreciate your feedback regarding the bug issue and assure you that we take such matters very seriously. We hope to have the opportunity to welcome you back for a more serene and comfortable stay.Warm regards,Hotel Management

2/10 Terrible

Anthony

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was kind, but overall the place was disgusting. The shower had mold and soap scum plenty of cockroaches throughout the hotel, and there was a thick scum on all of the counters.
Stayed 5 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Anthony,We're truly sorry to hear about your recent experience. Our team aims to provide a comfortable and clean environment and it's clear we missed the mark during your stay. Your feedback is essential in helping us improve. Rest assured, we are taking immediate action to rectify the issues you've highlighted. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches and mold when one room in the party checked in and went to a different place. So I did not check in and tried to cancel by calling the hotel, who said they couldn’t do anything until Monday.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Dawn, We're truly sorry for the issues you experienced and regret any inconvenience caused. We take cleanliness and hygiene very seriously and we will address these concerns immediately. We will also review our cancellation policy to ensure better communication in the future. We hope for an opportunity to make things right and provide the high-quality service we're known for.Warm regards,Hotel Management

10/10 Excellent

Natrajan, St. Augustine

Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Dear Natrajan,Thank you for your wonderful 5-star review! We're delighted to hear that you had an excellent stay with us. Your positive feedback is greatly appreciated and will inspire our team to continue providing top-notch service. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Victoria and Staff are excellent!! I highly recommend ‼️ The entire staff is friendly and helpful.
Stayed 3 nights in Feb 2024
Response from GM on Feb 16, 2024
Dear Tamara, Thank you for your glowing review! We're thrilled to hear you enjoyed your stay and found Victoria and our team to be excellent. We strive to make every guest's experience welcoming and helpful. Your high recommendation is truly appreciated. We look forward to welcoming you back soon!Warm regards,Hotel Management

2/10 Terrible

PAOLA

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t ever stay in this hotel is infected of insects specially roaches!!! Old appliances
Stayed 1 night in Feb 2024
Response from GM on Feb 14, 2024
Dear Paola,We're truly sorry to hear about your unfortunate experience. Your feedback is extremely valuable to us, as we strive to improve with each stay. We deeply regret that we didn't meet your expectations and are taking your comments very seriously. Please rest assured we're committed to addressing these issues promptly to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.Warm regards,Hotel Management

6/10 Okay

Robin

Disliked: Cleanliness, property conditions & facilities
No trash can in the room, television had no signal, bathroom fan exposed, garbage behind table lamps. It would be nice to have a hook to hang towels.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Robin,Thank you for sharing your experience. We sincerely apologize for the oversights you encountered during your stay. Your feedback is essential in our pursuit of improvement. We're taking your comments into consideration to enhance our guest experience. We hope you'll give us another chance to serve you better in the future. Warm regards,Hotel Management

10/10 Excellent

Jc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quiet
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Dear Jc, Thank you for your succinct but powerful review. We are delighted to hear that you enjoyed the ease and tranquility of your stay with us. It's our mission to provide a seamless and peaceful experience for our guests. We look forward to welcoming you back for another serene stay at our hotel.Warm regards,Hotel Management

2/10 Terrible

kelton

Disliked: Cleanliness, staff & service, property conditions & facilities
the room was dirty with hair and a lot of dust. I went with the photos showing them to ask for an exchange and they were rude to me.
Stayed 1 night in Jan 2024
Response from GM on Feb 1, 2024
Dear Kelton,We are truly sorry for the issues you experienced during your stay. Cleanliness and customer service are our top priorities, and we regret that we did not meet your expectations in these areas. We appreciate your feedback and assure you that we are addressing these concerns immediately. We hope for the opportunity to provide a better experience on your next visit.

10/10 Excellent

Brittany, Blakely

Traveled with family and small children, Traveled with family
Liked: Amenities
Clean, great customer service, fair rates
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Dear Brittany,We couldn't be happier to hear that you enjoyed your stay with us! Thank you for highlighting our cleanliness, customer service, and fair rates. It's our pleasure to ensure our guests have a delightful experience. We look forward to welcoming you back for another fantastic stay!Warm Regards,Hotel Management

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience staying here at Super 8 by Wyndham. The room was clean and well-organized. The hotel staff were extremely friendly and helpful with any questions I had for them. Absolutely have zero complaints and look forward to staying there again when I am in the area.
Stayed 2 nights in Jan 2024
Response from GM on Jan 30, 2024
Dear Richard, Thank you for your wonderful review! We're thrilled to hear that your stay at Super 8 by Wyndham was an amazing experience. Your kind words about our clean rooms and helpful staff truly warm our hearts. We're already looking forward to your next stay when you're back in the area. Warm regards,Hotel Management

10/10 Excellent

Ivelise

Liked: Cleanliness, staff & service, property conditions & facilities
The manager on duty Veronica is very personable with impeccable Customer service. Her professionalism is outstanding her business savvy
Stayed 3 nights in Jan 2024
Response from GM on Jan 28, 2024
Dear Ivelise, Thank you for such a glowing review! We're thrilled to hear that Veronica provided you with such memorable service. Her dedication to hospitality is truly special and we are fortunate to have her on our team. Your kind words will be passed along to her. We hope to welcome you back soon!Warm regards,Hotel Management

10/10 Excellent

Kadesha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are respectful and kind
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Dear Kadesha,Thank you so much for your 5-star review! We are absolutely thrilled to hear about your positive experience with our respectful and kind staff. It's feedback like yours that motivates us to strive for excellence in our service. We hope that we get the opportunity to welcome you back soon. Your kind words mean the world to our team. Thank you once again!Warm Regards,Hotel Management

2/10 Terrible

Roro

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They could be great, but they stole my stuff when cleaning . My foods and my personal items… it’s a shame
Response from GM on Jan 24, 2024
Dear Roro,We're truly sorry to hear about your experience at our hotel. Your comfort and satisfaction are our top priorities, and we regret that we fell short. Please know that this is not common practice at our hotel and we take allegations of lost items very seriously. We would greatly appreciate the opportunity to investigate this matter further. Please get in touch with us directly so we can resolve this situation. We sincerely hope to have another chance to make your stay a memorable one in the future. Warm Regards,Hotel Management

2/10 Terrible

Zachary Bouvia

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is nothing like the photos they display, it states clean and newly remodeled but our newly remodeled room was cracking falling apart floor tiles, holes in the walls under the sink, mold in the bathroom, dirty bathroom, stained everywhere. Bed spreads had brown stains and streaks on them. And to top it allll off, we only spent 15 minutes in the room and the roaches started coming out WITH THE LIGHTS ON. Crawling out from the door frames, behind the toilets, from under the sink. My wife and I checked out immediately. Tried to get a refund for our nights we DIDNT USE, and was told no even though the room was disgusting. The night desk worker was nice and great and very apologetic, but couldn’t do nothing so we had to contact someone in the morning. Was told we would get our deposit and resort fee back, but was a hard pass on their end and was told no, along with trying to contact Expedia who did a great job trying to help also told them no, they are not giving out refunds per policy, I get it, we set up a non refundable, but who in their right mind wouldn’t allow it when you were disgusting and infested with cockroaches to the point they come out with the lights on.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities
Renovation looks great! The light by bed didn't work but it was ok. The shower could use a wall caddy for amenities. Clean
Stayed 3 nights in Jan 2024

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and worth the price
Stayed 3 nights in Jan 2024

10/10 Excellent

Audra, Harvard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk, we arrived past midnight and they were there (a big bonus). Very helpful staff, gorgeous rooms!
Stayed 1 night in Jan 2024

2/10 Terrible

Madeline

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Stores were walking distance, and for the price you get really good options. Enjoyed my stay here!!
Stayed 1 night in Jan 2024

6/10 Okay

Nanda

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
missing towel in room. when I asked at front desk, they don't have either.
Stayed 1 night in Dec 2023

2/10 Terrible

Amarie, Miami

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at property checked in went to the room and the room looked dingy the walls were full of mold in the restroom as well as the outside of the restroom, towels had pubic hairs on the and smell a little off on top of the being worn down. When we left and came back we noticed we had a few visitors. It was a bad roach infestation they were coming out of the toilet and all around the bathroom borders. We picked up and left. Never will go back
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Dear Amarie,We're truly sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience caused. We take your concerns very seriously and have shared them with our management team for immediate attention. We strive to provide a superior guest experience and your feedback helps us improve. We hope for the opportunity to make your next stay more enjoyable.Warm regards,Hotel Management

10/10 Excellent

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Mohammed

Stayed 4 nights in Dec 2023
Response from GM on Jan 24, 2024
Dear Mohammed,Thank you for taking the time to share your feedback. We appreciate your honesty and would love to learn more about your experience to better address any concerns. Our aim is to ensure every guest has a positive stay, and your insights are invaluable. Please feel free to share specific details or suggestions so we can make improvements. We value your patronage and hope to have the opportunity to exceed your expectations in the future.Warm regards,Hotel Management

10/10 Excellent

Kadesha

Liked: Cleanliness, staff & service, property conditions & facilities
My to go to place! Nice staff
Stayed 1 night in Dec 2023

4/10 Poor

Renee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything no hot water no clock towels were dirty gray No phone to call front desk.
Stayed 1 night in Dec 2023

2/10 Terrible

angela

Stayed 4 nights in Dec 2023

4/10 Poor

Clenio

Disliked: Cleanliness, property conditions & facilities, room comfort
Towels and bed sheets dirt
Towels and bed sheets dirty
Stayed 3 nights in Dec 2023

10/10 Excellent

kristyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were great
Stayed 1 night in Dec 2023

6/10 Okay

caroline

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

kenneth

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carlos, Palm Beach Gardens

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was amazing, staff was excellent
Stayed 6 nights in Dec 2023

2/10 Terrible

Johnae Davida

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was infested with roaches ! There were pieces of the floor missing. The Wi-Fi did not work. there were no drinks in the vending machine . I asked to move my room twice thinking that would help and it didn’t. I would not recommend AT ALL. I kept my luggage in the car because I didn’t want to take home roaches. Please remove this hotel off your site ! Highly dissatisfied
Stayed 3 nights in Dec 2023

4/10 Poor

Eric

Stayed 1 night in Dec 2023

4/10 Poor

Alexias

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service at front desk but our beds werent made and they did not give us fresh towels
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023