Ratings based on 1,655 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom NL, Canada

Hotel was close to the airport for one nite stay

Posted Mar 3, 2015
Pros: It was close to the airport and we catching another flight the next morning.
Cons: Information on the facilities available, there were no resturants in the hotel only a continental breakfast self serve in the morning.
Location: N/A to this visit.
Disappointed that the hotel transportation from the airport finished at 11 PM and we were not informed, we arrived at 10: 15 PM and it was 10:45 by the time we got our luggage, we called the hotel but they informed us the bus was on its way back to the hotel and we would have to get a taxi at our expense.
4 out of 5
for Families
by A verified travelerfrom New York NY

great place near airport

Posted Mar 2, 2015
Pros: the staff and the location
Cons: the van needs cleaning
Location: TGIF, Bonefish and Carraba's right across the street
clean comfortable 5 minutes from airport via hotel shuttle van. Carrie Ann is good safe driver but the van was in bad shape needs some cleaning and new shocks. We got there early and were able to get a room before 3 --great friendly staff. Typical coffee and juice breakfast
2 out of 5
by A verified travelerfrom Canada

Not what I expected

Posted Mar 1, 2015
Pros: This hotel looked old and in need of updating however, it was clean and comfortable.
Cons: Staff in need of serious customer service courses or needs to be replaced.
Location: Location is fine.
WiFi wouldn't work properly and I called down several times for assistance and basically received a response of "too bad"...they didn't offer any help or suggestions. We needed a shuttle to the airport and were told she would be right there...she served clients for another twenty minutes and took calls making us wait.
2 out of 5
by A verified travelerfrom hbg

accessible room smelled stale or smoker was there

Posted Feb 28, 2015
Pros: location to airport
Cons: housekeeping staff should be able to let mgmt know when a room is unacceptable
i asked for another handicap accessible room and staff said the hotel was sold out however could give me 3 rd fl room, it all worked out however the accessible room was so blatantly stale or smoke smelling that housekeeping should have flagged it. front desk offered to spray the room and i declined. The other room was just fine.
2 out of 5
by A verified travelerfrom Prince Edward Island

Very disappointed

Posted Feb 24, 2015
Cons: The beds were like sleeping on a sheet of plywood, way too hard and the pillows were not comfortable at all.
Location: The location is close to the airport and restaurants.
We were very disappointed with the hotel, the only good thing about it is that it was close to airport. The hotel room was just ok for cleanliness, there was hair in the bathtub from previous guest, disgusting. There was no refrigerator in the room which we really missed having as well.
4 out of 5
for Everyone
by A verified traveler

Posted Feb 23, 2015
Clean room, safe area and friendly staff!!! Really liked the location, able to walk around and walking distance to restaurants.
3 out of 5
for Everyone
by A verified travelerfrom Ann Arbor, MI

Conveniant, but that's about it

Posted Feb 20, 2015
The staff is nice and helpful, and worked with me when my plane was delayed and arrived at 2:30am, but the hotel is kind of old and uncared about, and there was a lot of hair in my bathroom from the previous guest. Really comfortable beds though!
3 out of 5
for Everyone
by A verified travelerfrom Washington

Great location

Posted Feb 19, 2015
Pros: The room was spacious and clean.
The room and staff were both nice. The issue I had was that our room was at the back of the hotel and we were told to enter from the rear. However, the the back door didn't work. Which was real inconvenient after we had unloaded all of our bags to have to reload them and move to another spot.
4 out of 5
for Everyone
by A verified travelerfrom canada Quebec

Posted Feb 15, 2015
Pros: It was very clean and comfortable
Cons: Update
Location: Lots of restaurant and bars
4 out of 5
for Everyone
by A verified travelerfrom Portland, OR

Reasonable accomodations

Posted Feb 14, 2015
Staff was pleasant and accommodating. I was expecting a king bed instead of two queens, but really this was a minor issue. Usually have expectations reasonably met when staying at these hotels