Ratings based on 4,345 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom R, Weymouth, MA

Posted Apr 14, 2015
Enjoyed the spacious 2 bedroom suite facing poolside. pool was very clean and kids had a ball. Be back next year for sure.
Comment from Hotel Management
Apr 17, 2015 by Fernanda, Hotel Management
We're very happy to hear that you enjoyed our resort so much that you are already planning a trip to return and stay with us again! We look forward to seeing you next year!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City, UT

Nice hotel minutes from Disneywold

Posted Apr 14, 2015
Great location and facility, customer service not up to standards. Pool slide closed earlier than pool hours w/o notice. I knew we wouldn't receive maid service during our stay but I expected to have a full roll of toilet paper in each bathroom and full roll of paper towels in the kitchen. Our room was not ready at check in time.
Comment from Hotel Management
Apr 15, 2015 by Fernanda , Hotel Management
Thank your for your review! We are glad you enjoyed our convenient location and found our hotel nice! Thanks for sharing feedback regarding other aspects of your stay, so we can continue to improve our services. We hope to host you again on your next Orlando trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Lots of room in the 3 bedroom. Great location. Pool was perfect for small children.
Comment from Hotel Management
Apr 15, 2015 by Fernanda, Hotel Management
Thank you for the 5-star review. We are glad you enjoyed your stay in our spacious suites and found our zero-entry pool perfect for small children! We look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom WI

Good location. Facility and staff need improvement

Posted Apr 12, 2015
Pros: Location
Cons: Attitude of customer service. Rooms are worn out and need a refresh.
Location: Disney parks close by. Reasonable drive to east Florida beaches.
We checked in late on a Sunday night. It was a little hard to find the office in the dark but once found, the check in process was smooth and desk clerk was very friendly. We stayed in building 1 and finding parking was challenging. We had to park in the back of the building. The following Saturday when we checked out, people were parked on the street in both directions. First impression of the 2 bedroom, 2 bathroom was that it was large. Carpet was very worn/stained and outdoor patio furniture was cheap and dirty. We stopped in the grocery store, which was still open around midnight to pick up a few items. Very convenient but also very expensive... About 50% more than normal. We started to make breakfast the next morning and no frying pan in the room so I called the front desk to have one brought up. A long story short, after 2 days and numerous calls to guest services and housekeeping, I had to buy one from Walmart. They seemed perfectly content with my inconvenience and I didn't even get an apology when I requested and received reimbursement - I think this speaks volumes about their level of customer service. If you stay in room 1704, at least you will have a frying pan but the washing machine knob constantly falls off and you can't tell what setting it is on and the whirlpool tub turns on randomly so you may need to turn off the circuit breaker in the electrical panel.
Comment from Hotel Management
Apr 14, 2015 by Fernanda, Hotel Management
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our hotel. We appreciate the feedback and will relay your comment to our management team for consideration. We hope to be able to see you again and show you a better hospitality next time!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MD

Nice place and close to all Orlando theme parks.

Posted Apr 11, 2015
We enjoyed our stay. The pool and facilities were great. We were hoping to take advantage of the shuttle services to the theme parks but their schedule is limited (shuttles don't leave early so you can get to the parks when they open) and they don't go to all Disney parks (only Epcot). Luckily we drove so it wasn't too much of a problem for us. Other than the shuttle, the place was great!
Comment from Hotel Management
Apr 13, 2015 by Fernanda , Hotel Management
Thank you for your review of our resort. We are happy you enjoyed the pool and our facilities in general! We hope to see you back on your next vacation to Orlando!
2 out of 5
by A verified traveler

lacking everything

Posted Apr 8, 2015
Cons: everything
Location: nothing nearby but some outlets
room was barely ok - beds hard as rocks, sofa beat up, pillows were almost non-existent in stuffing - might as well have not used any pillow at all. master shower had hair in bottom of it - not sure that it was cleaned before us. no housekeeping, no trash removal, no towels exchanged unless you paid extra. pirate ship in the pool has one slide and you have to be 48 inches to go on it - you can't play on it. pool was not heated - it was cold in early April and when in it you felt like you were in a wind tunnel despite there not being any wind outside of the pool area (it's a wind tunnel b/c of the way they have placed the buildings). when you check in they want to trap you into a timeshare sell talk by having you stop at a second desk and getting a free gift. i didn't bother but we got several phone calls reminding me to come get my free gift then. i mean really who wants to listen to a time sale talk when checking into a hotel when you have small kids, tired from traveling or going to a park, etc. really who wants to listen to one at all? not me ever - ask me once and when I decline leave me alone or i certainly won't be back but don't continuously call me to remind me and leave messages - we finally disconnected all the phones except one so that the flashing message light didn't need to be deleted at bedtime! we stayed 3 nights - and were at parks all day. if we had been there to use the room more then that i would have checked out after one night.
Comment from Hotel Management
Apr 13, 2015 by Fernanda, Hotel Management
Thanks for your review. We strive to provide our guests with excellent service, so we are sorry to hear that we weren’t able to meet your expectations during your visit to our resort. We appreciate the feedback as we use your comments to keep improving our services. Thanks, again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

quiet stay, close to disney

Posted Apr 6, 2015
comfortable stay, great location for the price. A+ all around.
Comment from Hotel Management
Apr 8, 2015 by Fernanda, Hotel Management
Thank you so much for your 5-star review. We're glad you enjoyed our comfortable suites, great location and even better value! We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Recommended

Posted Apr 4, 2015
Great amount of space, good value, close to everything. Pool was fantastic. Hotel staff offered average hospitality and was disappointed to learn that maid/cleaning service was at an extra charge. But, overall, quite pleasant, good time!
Comment from Hotel Management
Apr 8, 2015 by Fernanda, Hotel Management
We are glad you liked our spacious suites, our Pirates Plunge pool and our privileged location. We look forward to seeing you again on your next trip to Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic stay

Posted Apr 2, 2015
My son and I went for a 5 day stay. He's 7 and the pool area was perfect for him to play in. Lots of kids around. The restaurant on site has a large menu with variety. We loved everything about our stay
Comment from Hotel Management
Apr 8, 2015 by Fernanda , Hotel Management
It's so great to hear that you enjoyed everything about your stay with us! Thank you so much for the 5-star review, and we look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PHILA.,PA

CLOSE TO ALL THE PARKS

Posted Apr 2, 2015
Pros: EVERYTHING
Cons: NONE THAT I CAN THINK OF
Location: GOOD LOCATION
REAL NICE TIME THERE EVERYTHING IS REAL NICE & CLEAN AND COMFORTABLE,NICE POOL,ROOMS AND IRISH BAR TOO.
Comment from Hotel Management
Apr 8, 2015 by Fernanda, Hotel Management
Thank you so much for the 5-start review! We are extremely proud to hear that we impressed you during you stay and you enjoyed all of our facilities, our service and our comfortable suites! We hope to see you again soon!