Ratings based on 4,370 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom chicago IL

Posted Apr 30, 2015
Pros: The pool and master bedroom.
Cons: kitchen dishes should be upgraded and have more pans available to at least cook some scramble eggs.
Location: Wal mart.,outlet mall, and Disney very close.
my experience was great love the hotel and how I didn't have to drive around, everything was very near by.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

Cleanliness

Posted Apr 28, 2015
Sofa bed extremely dirty and hotel were out of pillows. After 2 days that I've called they provided 2 pillows but we were 4 in a room, we stayed 7 nights without pillows
Comment from Hotel Management
Apr 29, 2015 by Fernanda, Hotel Management
Thank you so much for your review! We apologize for not sending you the pillows you requested during your stay. We assure you that this is not the norm in our hotel and we hope to be able to host you again and show you our outstanding hospitality next time!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fayetteville, GA

Not as Nice as Last Time

Posted Apr 27, 2015
Pros: Location. The pool complex is wonderful! Management is very nice and helpful. The mall is directly behind the complex and convenient for shopping.
Cons: Better shuttle service to the parks.
Location: Location is perfect! Parks, restaurants and shopping are in the immediate area. Don't eat at Chevy's; the food is mediocre and service is terrible
We had stayed here on our prior trip to Disney. GREAT Location. Wonderful pool facilities and very convenient for restaurant and park availability. We stayed in Building 2 previously and in Building 5 this trip. The mattresses were very hard an uncomfortable, the main bathroom tub and sink would not drain, the tub in the washing machine was beat up and rusty and the room smelled of mold. I completed a survey online from Expedia and Management from the Resort responded on day 5 of our 7 day stay. The Manager was extremely apologetic, offered us a condo in the newly renovated Building 2 with new pillowtop mattresses, other laundry facilities and a free cleaning. She also promised that Building 5 was to be renovated in the near future and that we would be placed in a renovated condo on our next trip. I typically don't complain, but in this case, I wish I had done so, and sooner, had I known we could have gotten a nicer facility. Our grandchildren (7 and 9) LOVED the pool and actually preferred it over Disney! Wow! I suggest renting a car as the provided shuttle service to Disney only comes once per day and is not convenient. We will be back.
Comment from Hotel Management
Apr 29, 2015 by Fernanda, Hotel Management
We are so glad you enjoyed our location and that your grandchildren loved our pool more than they liked Disney! That is a big compliment, because we all love Disney! It also makes us proud to know that our management team took care of you and your family and that you will be back to visit us! We look forward to welcoming you back soon!
3 out of 5
Recommended
for Families
by A verified traveler

Lots of space and a great pool!

Posted Apr 27, 2015
Pros: space and pool
Cons: The food is not good on site, so you have to buy and prepare your own food or drive to find something yummy. Also, the beds are pretty stiff.
Location: This is very close to Disney property.
We have two small children (3 and 6) so the two bedroom suite was great for us. They loved the pool so much we had to skip a day at Disney to just hang out at the pool all day. Don't loose sight of your things at the pool because they don't hold it for you in a lost in found they just leave it out... we left our new float down there the first day and never saw it again although the bar staff said they spotted it they next day. Why have a lost and found if they don't really put things they find in it?
Comment from Hotel Management
Apr 29, 2015 by Fernanda, Hotel Management
Thank you for your review! We love knowing that you enjoyed our pool so much that you dedicated a whole day just to hang out in our property! We hope to welcome you back on your next trip to Orlando!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
EXCELLENT STAFF BEAUTIFUL POOL HOTEL ROOM WITH TWO BEDROOMS AND WASHER DRYER AWESOME EXCELLENT LOCATION WOULD ABSOLUTELY STAY HERE AGAIN
Comment from Hotel Management
Apr 28, 2015 by Fernanda, Hotel Management
Thank you for your review! We are so proud to hear all of those praises! It makes us extremely happy to know that you thought our staff was excellent and you enjoyed our facilities and services! Thanks for writing this lovely review, and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great hotel/suites for families

Posted Apr 26, 2015
With young twins having the flexibility to eat in our room and be so close to the disney parks was brilliant! Will be coming back!
Comment from Hotel Management
Apr 28, 2015 by Fernanda, Hotel Management
Thank you for the 5-star review! We pride ourselves in being a great resort for families, so we are happy you had a comfortable stay with us! We look forward to your future visit!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsfield, Ma

No disappointments here.

Posted Apr 25, 2015
Pros: great value and spacious rooms.
Cons: Our bed was very uncomfortable, felt like my head was below the level of my feet with large caverns in the mattress.
Location: Close to the attractions and shopping.
Brought our granddaughter (7 years old) for her first trip to Disney parks. Her favorite part of the vacation was the swimming pool at the hotel.
Comment from Hotel Management
Apr 28, 2015 by Fernanda, Hotel Management
Wow, we are so flattered to know that your granddaughter's favorite part of the vacation was our Pirates Plunge pool! We are so happy we were able to create lasting memories for your family, and we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location. Close to everything.

Posted Apr 22, 2015
Loved our stay. Ruby (housekeeping staff) was wonderful
Comment from Hotel Management
Apr 24, 2015 by Fernanda, Hotel Management
We are so pleased to hear that a member of our staff impressed you and helped make your vacation better! We will sure share your comments with Ruby! Thanks for the 5-star review, and we hope to see you again soon!
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Good location to Disney

Posted Apr 22, 2015
Pros: Location for activities we had planned. Suites provide good space.
Cons: Hotel needs updating and value for cost is questionable.
Location: Good location for Disney activities and good easy access to major highways
Time share salespeople are rude and pushy. Amenities provided for number of units in this complex are severely lacking.
Comment from Hotel Management
Apr 24, 2015 by Fernanda, Hotel Management
We are glad you enjoyed our location near Disney and our spacious suites! We are sorry to heat that you were disappointed with some elements of your stay, and we apologize if our Vacation Club was not presented to you in a better manner. Thanks for your feedback, and we hope you would give us another change to impress you in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

Great hotel!

Posted Apr 21, 2015
Pros: The location is ideal for us, centrally located for all our activities.
Cons: Would love some kind of shelf in the master bathroom shower. Maybe the pool closure time could be extended on the weekends? Minor things.
Location: Great location. Disney is minutes away. Outlet mall next door.
We love this hotel! Great location - minutes from Disney, and an outlet mall next door. The pool is nice with a slide for the kids. The staff are friendly and helpful. We've stayed here many times and will stay here again.
Comment from Hotel Management
Apr 24, 2015 by Fernanda, Hotel Management
We're so glad to here that you have stayed with us many times before and will continue to stay with us! Thanks for taking the time to write this review. It makes us very glad to know that our staff, location, amenities and service continue to please you time after time! We look forward to your next visit!