Ratings based on 3,736 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Easily as good as a disney hotel

Posted Aug 31, 2014
Pros: swimming pool was excellent, rooms large and very clean, staff friendly
Location: Right next to a shopping centre and close to Disney
We stayed for a week in the Disney resort Old Key West, then 2 weeks in Lake Buena Vista resort and Spa. Lake Buena Vista resort and Spa was easily as a good as our disney hotelfor a fraction of the price. Staff were great, room was huge and clean, facilities were excellent. Would recomend this hotel.
Comment from Hotel Management
Sep 5, 2014 by Guest Relations, Hotel Management
It is great to hear that you enjoyed your stay with us. We look forward to seeing you again on your next Orlando vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fantastic Hotel with helpful staff

Posted Aug 15, 2014
Pros: Friendly staff. free Wi Fi. On site shopping mall. High level of cleanliness. 24 hour fitness centre. Free shuttle to theme parks
Cons: Can't think of any
Location: close to Disney parks. shopping. Pub and restaurant on site. Wallmart supermarket within 10 minutes walking distance
stayed in a 3 bed suite on the 15th floor with amazing views.Rooms are fully equipped with all household amenities and a jetted t tub in the master bedroom.Hotel has lovely pools which my family enjoyed till late after theme parks
3 out of 5
Recommended
for Families
by A verified traveler from nj

Big rooms but you need a car

Posted Aug 14, 2014
Pros: Large rooms, pools, numerous loungers and kitchens.
Cons: Shuttle - need to offer more frequent service On site store is extortionate. Concierge that's not all about sales. More dining choices nearby
Location: Outlets, Irish bar and convenience store but that's it. You need car or cab for anything else. Walmart is 5 min drive.
Stayed here with family for 11 nights. We arrived at 10am and were assured they'd get us in to room early. We were finally given key at 3:45. My parents arrived after a 10 hour flight and their room was still not ready at 5:45pm. Totally unacceptable - clearly they need more cleaning staff. Staff were very friendly, but had little knowledge of surrounding area. The shuttle to disney only runs twice per day at inconvenient hours. You really need a car to get about. The store on site is shockingly overpriced. Bottles of wine were 6.00 more a bottle than same ones at Walmart. The cab to walmart is only 7.00 each way. Do yourselves a favor And go there. Rooms were very large and nice. There is no daily cleaning unless you pay extra. Concierge is also overpriced and very salesy. Buy disney tickets online or at disney parks.
5 out of 5
Recommended
for Everyone
by A verified traveler from PR

Beautiful Resort, great price!

Posted Aug 13, 2014
This is the second time I stay there and was just or more pleased that the first time. Love the pool, the rooms, the service. Pillows could be a little better but us the only thing i can point out.
4 out of 5
Recommended
for Families
by A verified traveler from Boston, MA

spacious suites

Posted Aug 10, 2014
Pros: space
Location: close to Disney and Universal. Walmart is 5 minutes away, which helped.
As a family, we preferred the pool view as it was more quiet and felt more like a resort.
5 out of 5
by A verified traveler from Missouri

Very nice hotel. Had a lot of space.

Posted Jul 28, 2014
Pros: Very nice. Very clean.
Cons: Would be nice to be able to rent a vehicle there.
Location: Sea World, Universal, Kennedy Space Center, Cocoa and Clearwater beach.
Really liked how it was close to everything, but not in the middle of everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, ON

Very nice hotel

Posted Jul 28, 2014
We loved everything about our stay in a three bdrm suite, 4 adults, 4 kids.
1 out of 5
by A verified traveler

Not to happy

Posted Jul 23, 2014
Not to happy with this hotel. Got charged for $103.00 for a lamp that we DID not break. Also a random $75.00 charge. I have called over five times only talked to one person who couldn't help. Have tryed to talk to the manger nothing so far he's out or no return call. I would never stay again very disappointed!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
We stayed in a suite and it was fabulous. For the six in our party it was spacious and relaxing. We would definitely go back.
Comment from Hotel Management
Jul 23, 2014 by Guest Relations, Hotel Management
Thank you so much for your comments! We are pleased to hear you enjoyed your stay and we can't wait to welcome you back again next time. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel position.

Posted Jul 14, 2014
Pros: Quiet position but not too far away from theme parks and restaurants.
Cons: All good with us, some may find rooms need updating abit but just being picky, safe, secure and convenient.
Ideal location for Disney, SeaWorld 10 minutes away, Universal about 15 minutes by car, Hotel provides transport but a car is better for when you are eating out at the local Crossroads about 5 minutes up the road and 15 minutes to i Drive. All staff very friendly, polite and helpful. We had 2 bed apartment, very spacious for 2 adults and 1 teenage son and own bathrooms, our 3rd visit and would stay there again.
Comment from Hotel Management
Jul 15, 2014 by Guest Relations, Hotel Management
Thanks so much for choosing to stay with us for a third time, we appreciate your loyalty! We are delighted you had another fantastic visit, and we can't wait to welcome you back again next time. Thanks again!