Ratings based on 4,234 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Grand Rapids, MI

A great stay...here is why.

Posted Jan 29, 2015
Pros: The Pool was a huge winner. The view was amazing. Not sure epcot fireworks were worth the extra cost, but room view sure was. Inroom comfort wasgreat
Cons: Maybe some updates to just a few things in the room, such as the carpet and couch. Another person to hand out parking passes would help if busy.
Location: Location was close to everything. You can see downtown disney, epcot and all the attractions along I4 from our room. Walmart was great for groceries.
We just got back from a Disney Cruise in Port Canaveral. We met up with some family members for a place to stay before flying home the next day. I called ahead as check in time is listed at 4 PM to see if we could get in around 2. They were very friendly on the phone. They told me my room actually had been cleaned and I would be able to get in. Check in was again very friendly and totally explained everything to me. It look a little bit to get my parking pass as some people were working on getting tickets to everything, but all in all, a smooth process. We drove to building four and found we were in the top floor. We had a 3 bedroom setup facing downtown. First impression was it has everything we need. The kitchen had very nice appliences, the in room washer and dryer were put to use right away as we had a weeks worth of laundry. The master bedroom was amazing and the jet tub certainly added to that. The two other bedrooms overlooked the pool area and my daughter couldnt wait to see the ship in the pool. I noticed the carpet and some of the items in the room were a bit dated. Dont take that wrong, I am not saying they were bad, just a bit dated. The beds were comfortable and everyone slept well that night. We used the kitched to make dinner and everything worked great. Honestly, we were super happy with the room. The pool was amazing for me and the kids, the restaurant by the pool was nice for drinks or food as you played. We left very happy with our stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago, IL

Huge rooms

Posted Jan 29, 2015
Very nice hotel but the restaurants on the grounds are not very good at all. Ur best bet is the pizza hut on grounds. Wish the pools were heated during the winter and that the black out drapes were actually in the bedroom not the living area cuz it is super super bright very early on in the morn. Also all the tv's should get the same stations but they don't. The comforters could be nicer. And the DVD players should automatically come with the room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

Expectations

Posted Jan 28, 2015
Check in went smoothly until we realized they didn't give us our room key. Got to the room and had no toilet paper. We has to call twice to get it. We were only there for one night but having to pay for housekeeping would have been a drawback for us. Hotel is great. Pool looked amazing, but weather was a little too chilly for us. A great hotel for families. Was also great for a grown up night out. We loved the master suite with tub and shower big enough for two. Full kitchen would have been great if we had our kids with us. It was nice to be able to put our leftovers in the fridge. Hotel restaurant had good food at good prices. Had a great trip overall. Some minor stumbles along the way. Across the street from outlet shopping. A quick drive to Disney.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

Great place to stay

Posted Jan 27, 2015
Pros: Spacious rooms, proximity to shopping and attractions.
Cons: More parking. Sofas are starting to wear. A shelf in the master shower would be lovely.
Location: Great location. Not too far from Disney and right next to an outlet mall.
We've stayed here many times and will continue to do so. The staff is very pleasant and co-operative, the facilities and amenities are very good. We had a couple of small issues during this visit. We had asked for a room cleaning after our first week's stay and it did not happen. We also asked to have the room safe unlocked so that we could store our passports, etc. That did not happen either. Overall, though, the accommodations are ideal and for the most part, we were well taken care of.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom N J

Very nice,every thing was there what we need

Posted Jan 27, 2015
Excellent,excellent and excellent. My all family members love it,close to all park, everything what u need is near by gest service is very good too. In my entire life this time i get best hotel, I am very happy,and any body from my family want's to visit florida they gona stay only in this resorts. Jyotsna Patel, N J.
Comment from Hotel Management
Jan 27, 2015 by Guest Relations, Hotel Management
Thank you so much for your comments! We are thrilled that you had such a fantastic time. We hope to welcome you back again very soon.
5 out of 5
Recommended
for Families
by A verified traveler

Great place to take the kids

Posted Jan 27, 2015
Cons: The sofa was kinda old, but it that was ok.
We had a great time and the pool was awesome. My kids could've played there all day. Definitely will stay there again.
Comment from Hotel Management
Jan 27, 2015 by Guest Relations, Hotel Management
We are so glad that your kids enjoyed our resort! The Pirate's Plunge Pool is a big hit with our young guests. Please come back to see us again soon.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Location was convenient, but....

Posted Jan 24, 2015
Pictures are quite a bit nicer than actual. Room was used and abused and not very clean. TV remote had tape to keep it closed, carpet fraying on edges in certain rooms, and general condition of furniture/bedding is 30 year old super 8 or worse quality.
Comment from Hotel Management
Jan 27, 2015 by Guest Relations, Hotel Management
We're so sorry that you were disappointed, but we appreciate your comments and will relay to the appropriate departments for immediate improvements.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
Loved the hotel! Great pool view and nice jacuzzi in room
Comment from Hotel Management
Jan 27, 2015 by Guest Relations, Hotel Management
We're so glad that you loved our resort. Please come back to see us again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Loxahatchee, FL

Great Hotel to stay specially for a family.

Posted Jan 23, 2015
Excellent room, very comfortable. Awesome kitchen well supplied with all kitchen needs. Very clean. The only down fall was the breakfast. Everything else was amazing.
Comment from Hotel Management
Jan 27, 2015 by Guest Relations, Hotel Management
We're so glad that you had a wonderful stay, thanks so much for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Disney vacation

Posted Jan 23, 2015
Very close to all the parks. They do provide a free shuttle, but only one drop off and pick up time. You can walk to a small grocery store and the smaller outlet mall. Very spacious with kitchen and washer/dryer, only complaint is the horribly hard beds and awful pillows.
Comment from Hotel Management
Jan 27, 2015 by Guest Relations, Hotel Management
Thanks so much. We're glad that you enjoyed our location, but we are so sorry about the pillows. Thanks for your feedback.