Ratings based on 1,802 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveler from Staten Island
Absolutely negative experiencePosted Jul 25, 2015
Room is dirty, they don't change towels and bed sheets, don't replace shampoos, ac doesn't work well; found someone's hair in bed, dirty towels, management ignored all our notes, don't recommend to stay there, don't waste time and money;
by A verified traveler from New York, NY
Run down hotel close to Wet&Wild and UniversalPosted Jul 25, 2015
Pros: Close to Universal Studios
Cons: Decor, theme, and update rooms.
Location: About 20-30 minutes walk from Universal. Across the street from Wet&Wild and 5 minute walk from iFly.
Best thing I can say about this hotel is that it was across the street from Wet&Wild and walking distance (about 20-30 mins) to Universal. Also about 5 min walk from iFly as well. Hotel was semi-cleaned. The hotel was a little run down and needed a make-over. The sign in the front was yellowing and it just gave me a bad impression to start with. The carpet in the room smelled funny but looked cleaned. I was paranoid that I might get bitten by bugs but since it didn't happen, I slept better the second night that we were there.
by A verified traveler from Göteborg
Kan inte rekommendera detta hotellPosted Jul 23, 2015
Cons: det mesta
Location: nära universal studios
Hotellledningen lyssnar inte på gästerna och tar inte klagomål på allvar
by A verified traveler from uk
old hotel needs upgrading good for what we paidPosted Jul 22, 2015
Pros: nice staff have upped the cleaning standards from last year
Cons: decor,pool area no parasols for shade
Location: in the middle of i drive close to universal ,wet n wild ,plenty of local places to eat n drink
definately needs the rooms upgrading looking very old and tired
by A verified traveler from Greve, Denmark
Extremely dissapointed with treatment by receptionPosted Jul 22, 2015
Pros: The pool and the coffee
Cons: Improve the service of the reception
Location: Close to I4 makes it easy to get around in the city
During my departure to the U.S. I lost my luggage, which was supposed to be delievered to the hotel. Of course I needed to have the reception help me with receiving the lugage and I had to check if my lugage had arrived daily at the reception. Everything I would ask the reception they would display a negative and irritated attitude. This was really dissapointing as here I am, with no clothes and desperately waiting for my lugage, and they would show such an attitude. Also during my stay, I ordered a package and I would it have been delivered to the hotel. All the reception had to do was to receive the small package and put it on a shelf and then I would come and get it. But when I went to get my package, the receptionist demands a fee of 5 USD for giving me my own package. Last time I visited Orlando, I stayed at a another hotel just 2 miles down the road. Back then I also ordered a package and the reception did not charge any fees. They even helped me get insurance money when I lost a necklace. The reception back then was way better than this.
by A verified traveler
Would stay again if it was last resortPosted Jul 20, 2015
Pros: Hallway carpet was nice, Refrigerator,
Cons: Update the rooms including mattresses, lights, paint, fixtures, fix bathroom hardware. Fix the room and hallway noisy Air conditioners.
Location: Close easy access and return to universal studios.
The only pleasing thing was the staff was accommodating. They did move us to another room without hesitation. The first room we were in was heavy water damaged carpet with mildew and stains. The room stunk of mildew. You could lean on the wall looking to the outside and it moved. The bathroom shower rod and towel bars falling off. The mattresses were horrible. Not dirty but very worn. The lamp on the nightstand was wobbling and falling apart. Had this been a 35.00 - 40.00 a night hotel ok, maybe, but we paid 75.00 a night and after reading a lot of the reviews it seemed adequate. It was far from adequate. The parking lot was nearly empty the full time we were there. That might be a clue. We only did sleep there but still it would have been nice to feel somewhat comfortable after a long day at a theme park. Oh and FYI the black angus attached. The steak and lobster dinner for 23.99. Lobster was ok but the NY strip was dry as could be. OH don't forget about the 100.00 deposit they require in case you damage to the room, but apparently the deposit they do keep from people who damage the rooms as you can see they don't fix anything. WI-FI slow. The room décor and paint itself very dated.
for Everyoneby A verified traveler
Posted Jul 18, 2015
It was a nice stay! I would stay in other ocassion. ☺
by A verified traveler from UK
Good LocationPosted Jul 14, 2015
Pros: nothing at all,
Cons: everything needs improving
Location: the location was ok, it was opposite wet n wild (though that is closing soon) 15 minuets walk from the hotel is universal studios.
This is the worse hotel i have stayed at in florida, the only good thing about it was the location, you can walk to universal studios in 15 mins from here. Reception staff were rude, on arrival to check in took forever as he was trying to talk to other people, i eventually told him to stop talking to others and check me in. Keys never worked on outdoor doors and even room doors. Had to have it reset nearly everyday, and was locked out for 2 nights running. Cleaners didn't come everyday, yet you would see them all congregated in the halls just chatting, and even sat outside chatting. Air conditioning was not very good, and even not working at all for 2 days, toilet overflowed nearly every day. Would never stay here again, or recommend it to anyone it says free wifi in all rooms, yet it was not working half the time, when i called reception to ask why, they even said it was hit and miss on a laptop, when i asked why advertise it then, he said well you can get it on your phone most times. It says free shuttle to parks, but not much options of times there and back,
for Everyoneby A verified traveler
Boa localizaçãoPosted Jul 6, 2015
Internet lenta no quarto, boa localização e limpeza no quarto à desejar..
for Everyoneby A verified traveler from PR
Posted Jul 6, 2015
Very nice. Good condition a location. The price is economic. Pool, room, services is very good