Ratings based on 783 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

nice location of Hotel

Posted May 16, 2015
had a 2 day stay in Orlando was held hostage for my parking pass until I agreed to liston to there : "many ways to so on future travel " was nothing more than a 90 minuite long time share sells pitch that wasted more than 3 hours of my time that I can purchase off of EBay for 5000.00 rather than there inflated price of 40,000.00 total waste of me vacation time will not stay again.
Comment from Hotel Management
May 18, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Wonderful King Suite with super-cool soaking tub.

Posted May 11, 2015
Pros: The bed was great. The room was very clean. The staff was super-friendly.
Location: Easy Uber ride to downtown Disney. Lots of restaurants about a mile down the road. The hotel has a restaurant with good food and a Starbucks.
My husband, daughter and I stayed in a King Suite. The suite was huge and much cleaner than most hotels (even expensive ones) that we have stayed in before! It had a full kitchen, a washer/dryer combo, a full living room with a pull-out sofa, a nice balcony, a separate bedroom with a surprisingly good room, and a huge bathroom with soaking tub, separate shower. The staff was very accommodating and the food was very good. We would highly recommend this hotel.
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Wow! Thank you for your wonderful, detailed review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel, wouldn't stay again

Posted May 9, 2015
Hotel was ok, but may need a little updating. Bathroom had a little moldy smell to it. Bed was comfortable though and I liked the fact the room came with kitchen (sans stove) in my suite. Staff were ok. I've had more pleasant experience with staff in Orlando at other hotels who really cater to their customers and are extremely friendly since this is a huge vacation city. The hotel staff here also tried to get me to go to a time-share like meeting. They kept calling my room to encourage me to go. Eventually, I had to tell them "no" and to stop calling me. Lastly, walls are really thin. You can hear your next door neighbors talking. One evening I had really loud neighbors so if staying there pray that the people staying next to you are not so loud. Other than those things, Hotel was ok but probably wouldn't stay there again.
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
We’re sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you’ll give us the chance to make it up to you in the future should your travels bring you back to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Valrico

Great hotel near all the theme parks!

Posted May 9, 2015
The room was very spacious and included everything that we needed. Plenty of parking was available. Pool was amazing and even had entertainment from staff while we were there. Bed was very comfy and bathroom was very nice. I would recommend this to anyone and will probably be back.
Comment from Hotel Management
May 14, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Very nice Hotel

Posted May 5, 2015
Pros: The rooms were clean and the grounds beautiful.
Cons: Just maybe more things for families to do.
Location: very close to the airport.
I spent one night and love it so much plan to stay again in 3 months with several family members.
Comment from Hotel Management
May 7, 2015 by Eileen, Hotel Management
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in 3 months! Peter M. Merrill General Manager HGV Orlando Resorts
4 out of 5
Recommended
for Families
by A verified travelerfrom Kitchener, ON

Nice family hotel near Disney and Universal

Posted May 5, 2015
Pros: The suites were spacious and nicely decorated. The full kitchen and washer/dryer were very handy! The kids really enjoyed the pools.
Cons: We received a number of phone calls regarding timeshare presentations. Some calls were early enough in the morning that they woke up the kids.
Location: Close to both Disney and Universal theme parks.
We booked two suites - one for us and one for our three kids. The rooms were spacious and clean, with lots of room in the kitchen for us all to have breakfast together. Washer and dryer ended up being very handy! The pools were nice, parking was easy and things seemed well maintained. The Starbucks on site was a nice surprise. Overall, a nice quiet location, great for families with older kids especially, and within close driving distance of the theme parks.
Comment from Hotel Management
May 7, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

The hotel surpassed all my expectations!

Posted Mar 27, 2015
It was a wonderful experience! We had the king suite and asked for a view facing the Disney fireworks which come on at 10. Our room was lovely and came with a full kitchen. Included all pots pans silverware and so forth. The bed is amazing and super comfy. I'll would stay there again if I took another vacation to Florida! Oh, and we went as a couple unlike most who go as families and it was still very enjoyable.
Comment from Hotel Management
Apr 14, 2015 by Eileen, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando! Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified traveler

Great!!

Posted Mar 6, 2015
I would recommend this hotel to anyone. It is very family oriented but also wonderful for anyone else! It was a great stay from the bell stand to laying around the pool. It is also very close to Downtown Disney and the hotel will call a taxi for you. Everyone of the staff members were welcoming and always looking for a way to make your stay greater. Take advantage of the walk path around the lake! Going for a walk at sunset was perfect!
Comment from Hotel Management
Mar 16, 2015 by Eileen, Hotel Management
Thank you for your wonderful review of our property as well as your recommendation. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future. Peter M. Merrill General Manager HGV Orlando Resorts
1 out of 5
Recommended
for Families
by A verified traveler

Bad reservations experience.

Posted Feb 27, 2015 on Hotels
The hotel facilities and the staff were nice. Any updates to reservations are transfered to an overseas call center. We had a horrible experience trying to speak with hotel representatives. We will never stay at a hilton facility again. Also this is a time share so they will try and give you a sales pitch on top of it all.
Comment from Hotel Management
May 2, 2015 by Peter, Hotel Management
Please accept our apologies for the challenges you experienced during your stay with us. Please know this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Peter M. Merrill General Manager HGV Orlando Resorts
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WV

We will definitely stay again.

Posted Feb 10, 2015
Everything was perfect. From the staff to the parking. Excellent.
Comment from Hotel Management
Mar 6, 2015 by Peter, Hotel Management
Thank you so much for your kind words regarding your recent stay with us. We truly enjoyed having you as a guest and we hope our service and amenities will make us your first choice for accommodations the next time you travel to Orlando. Peter M. Merrill General Manager HGV Orlando Resorts