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Reviews of TownePlace Suites by Marriott Orlando Altamonte Springs/Maitland

3 out of 5
TownePlace Suites by Marriott Orlando Altamonte Springs/Maitland
151 Douglas Avenue, Altamonte Springs, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 431 out of 576 reviews" "
Rating 8 - Good. 100 out of 576 reviews" "
Rating 6 - Okay. 22 out of 576 reviews" "
Rating 4 - Poor. 10 out of 576 reviews" "
Rating 2 - Terrible. 13 out of 576 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marla

Staff was amazing, room was comfortable and clean!
Stayed 2 nights in Mar 2024

10/10 Excellent

Orlando, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient.
Stayed 3 nights in Mar 2024
Response from Jeremy Suarez on Mar 18, 2024
Good Evening, Thank you for your wonderful feedback!We hope if ever in the area again you will choose us as your place to stay!Have a wonderful night!

10/10 Excellent

Lindsey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Bed was comfy, good breakfast, place was nice and clean, did a refresh of our room when asked, close to a lot of attractions, a lot of restaurants and everything we needed. Cute little city about 30 minutes from Orlando and only 50 minutes from Daytona Beach
Stayed 5 nights in Mar 2024
Response from Jeremy Suarez on Mar 15, 2024
Thank you so much for your wonderful feedback! We truly hope if ever in the area again you will choose US as your home away from home!Have a wonderful day!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities.
Stayed 1 night in Mar 2024
Response from Jeremy Suarez on Mar 11, 2024
Thank you so much for your feedback! We Truly hope to see you soon if ever in the area again!

10/10 Excellent

Yusuf

Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Feb 2024
Response from kristen- GM on Feb 13, 2024
thank you so much for choosing to stay with us at the TownePlace Suites by Marriott! We appreciate you taking the time to share your feedback. we hope to see you again

10/10 Excellent

Michelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great
Stayed 6 nights in Dec 2023
Response from Tia on Feb 7, 2024
Thank you for your positive feedback on your experience while staying with us. I have shared this with the entire leadership team. We hope to see you back in the future

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Dec 2023
Response from Tia on Jan 31, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

8/10 Good

Guillermo

Stayed 2 nights in Jan 2024
Response from Tia on Jan 31, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all around
Stayed 1 night in Jan 2024
Response from Tia on Jan 19, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Todd

Stayed 3 nights in Jan 2024
Response from Tia on Jan 17, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

6/10 Okay

richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible assistant manager
Trip was great except for the young lady that was the assistant manager on Saturday night. My key stopped working and she was incredibly rude and put out that I needed assistance. Completely unacceptable treatment of a guest.
Stayed 2 nights in Jan 2024
Response from Kristen Oswald on Jan 17, 2024
Dear Richard, Thank you for taking the time to let us know about your experience while staying with us.You came down to the front desk to let a team member know that your keys were not working and with that we had a team member come up there as fast as we could to help resolve the issue. Once again we do apologize and this experience was shared with the entire leadership team. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Vilma

Traveled with family
Liked: Cleanliness, staff & service
The loud traffic noise outside is horrible. The room is not noise proof. Horrible horrible!. I cannot sleep😡😡😡😡😡😡😡😡😡😡😡😡😡
Stayed 1 night in Jan 2024
Response from Tia on Jan 17, 2024
Thank you for sharing your feedback with us, it is greatly appreciated and I have shared your feedback with the entire leadership team. We hope to see you back in the future.

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tia on Jan 17, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Yury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 20 days and enjoyed the property as our temporary home. I would stay there again! Good breakfast options for free breakfast.
Stayed 18 nights in Dec 2023
Response from Tia on Jan 17, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Tia on Jan 31, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a very nice place, clean and well run. My new favorite for Orlando.
Stayed 1 night in Jan 2024
Response from Tia on Jan 17, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

8/10 Good

Ruiying

Stayed 3 nights in Dec 2023
Response from Tia on Jan 31, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place.
Stayed 3 nights in Dec 2023
Response from Tia on Jan 17, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

8/10 Good

Xiomarie

Stayed 5 nights in Dec 2023
Response from Tia on Jan 31, 2024
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean would recommend
Stayed 6 nights in Dec 2023
Response from Tia on Dec 26, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tia on Dec 16, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Tia on Dec 16, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

10/10 Excellent

Oksana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tia on Dec 7, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

8/10 Good

KERRI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice quiet stay
Stayed 1 night in Dec 2023
Response from Tia on Dec 5, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was surprisingly clean comfortable and overall terrific. Highly recommend...we used to stay at Hilton but not anymore. Special thanks to front desk staff for all levels of customer service
Stayed 2 nights in Nov 2023
Response from Tia on Dec 5, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 12 nights in Nov 2023
Response from Tia on Dec 4, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

SOYTILE USA LLC FERNANDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tia on Dec 4, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

jonathan

Stayed 1 night in Nov 2023
Response from Tia on Dec 16, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 2 nights in Nov 2023
Response from Tia/AGM on Nov 26, 2023
Thank you for the positive feedback! It's greatly appreciated. I will share this with all the leadership department team. We hope to see you again in the future.

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as expected with the Marriott brand.
Stayed 2 nights in Nov 2023
Response from Tia/agm on Nov 22, 2023
Thank you for the positive feedback! It's greatly appreciated, and we are glad you enjoyed your recent stay with us at Townplace Suites Altamonte Springs, FL

10/10 Excellent

Brianna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! The room was amazing and very clean. The check-in was easy and our stay was stress free for the long weekend we had ahead of us.
Stayed 1 night in Nov 2023
Response from Townplace Suites on Nov 20, 2023
We appreciate the positive feedback and really happy to hear you enjoyed your recent stay with us at Townplace Suites Altamonte Springs, Fl. We hope to see you again soon!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Towneplace Suites on Nov 20, 2023
We always appreciate the positive feedbacks! We are glad you enjoyed your recent stay with us at Townplace Suites Altamonte Springs, FL and we hope to see you again soon !

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tia on Nov 11, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was kept clean and very friendly staff.
Stayed 1 night in Nov 2023
Response from Tia on Nov 11, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!!
Very comfortable bed. Awesome staff. In particular the breakfast lady. She was awesome, very professional and accommodating. Thank you!! I believe her name is Carol.
Stayed 1 night in Oct 2023
Response from Tia on Nov 11, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved this place! A lot less costly than staying right in Orlando, and the bang for the buck was well worth a few extra minutes of driving. Safety and cleanliness are my top priorities, and everything was good there. The pool and workout center were nice, I just wish there were a hot tub, but oh well. The room amenities were awesome, we loved the full kitchen, all the way down to a dishwasher! Beds were very comfy. Breakfast was included, and was pretty typical. We enjoyed the oatmeal bar and fresh waffles. Parking was free and easy. We will absolutely be booking here again in the future!
Stayed 1 night in Oct 2023
Response from Tia on Nov 11, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Assistant General Manager on Oct 11, 2023
Thank you for your positive feedback. We are glad that you enjoyed your recent stay with us at Towneplace Suites in Altamonte Springs. We hope to see you again in the future.

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tianna Newell on Sep 25, 2023
Thank you for sharing about your recent stay with us at Towneplace suites Altamonte Springs. We hope to see you again in the future

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Tia on Nov 11, 2023
Hello, We always a appreciate positive feedback! I will share with the entire leadership team to let them know your great experience you had with your recent stay was with us!

10/10 Excellent

Jomar

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service from the front desk.
Stayed 1 night in Sep 2023
Response from Tianna Newell on Sep 25, 2023
Thank you for the feed back and we are happy to hear that we produce great customer service during your recent stay. I have shared your experience with the entire leadership team to let them know you enjoyed the service from our staff.

8/10 Good

Mauricio

Stayed 8 nights in May 2023
Response from Assistant General Manager on Oct 11, 2023
Thank you for your positive feedback. We are glad you enjoyed your recent stay with us at Townplace Suites in Altamonte SpringsWe hope to see you again in the future.

8/10 Good

Theresa

Liked: Cleanliness, room comfort
Requested luggage cart and he never went to look for one. Watched me make multiple trips to my car
Stayed 2 nights in Aug 2023
Response from Tianna Newell on Sep 25, 2023
Thank you for your feed back. We are sorry we failed to meet your expectations and we hope to see you again in future to make up for a better experience.

10/10 Excellent

jeremiah

Stayed 2 nights in Aug 2023
Response from Kristen General Manager on Aug 29, 2023
Hello Jermiah,thank you so much for choosing to stay with us at the TownePlace Suites by Marriott in Altamonte Springs. We truly appreciate you taking the time to let us know about your recent stay with us. We look forward to welcoming you again as your travels bring you to Altamonte Springs

10/10 Excellent

MARY, ENGLEWOOD

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Natalia on Aug 21, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring, Fl

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Great stay great price
The hotel was clean and comfortable. Continental break was good. Very well priced. We would definitely stay again.
Stayed 1 night in Aug 2023
Response from Natalia on Aug 15, 2023
Hello ,Thank you so much for choosing to stay with us! our team truly appreciates you feedback! We hope to see you again as your travels bring you back to Altamonte Spring

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Natalia on Aug 9, 2023
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Shantay

Traveled with family
My room was big enough however I had a used doche in the bathroom drawer! Then underneath the bed it was a old spray bottle! I told the front desk of all of my concerns and nothing they ask me why I didn’t tell somebody the night before I found all of this Saturday morning and as soon as I seen it I went to let them know
Stayed 2 nights in Jul 2023
Response from Kristen- General Manager on Jul 25, 2023
Hello ShantayThank you so much for choosing to stay with us! our team truly appreciates you feedback! We have addressed your concerns with our leadership team. We can assure this was an isolated issue.