Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by trish from ucf parent

Multiple little things

Posted Apr 9, 2014
Any one of these little things could be a bother, but so many! Loud guests in the hallway, at midnight, funky black stuff in the ice, the phone disconnected, calling on our cellphones to the front desk resulted in nothing being done about the hallway partiers, cold water in the shower and ac too cold or too warm. Any one of these I would still give stars for. But, too many! Any hotel this close to the University should have a strong security presence. On the plus side, the room was lovely. The bed linens very inviting and if I had warmer water the tub looked clean and I would have taken a bath.
Comment from
Jan 11, 2014
Thank you for your honest feedback regarding the conditions of our property. As you may have noted during your stay, several portions of our property are in the process of being upgraded; some of which it sounds like you enjoyed. :) We will definitely take your comments into consideration during the rest of this process. We hope that next time your travels bring you back in the area, we will be given the opportunity to showcase our improvements and exceed your expectations.
5 out of 5
Recommended
for Everyone
by Valerie from Jacksonville, NC

Great Hotel

Posted Apr 4, 2014
Pros: Everything
I arrived late (midnight) wanted a bowl of cereal and the night manager went to the kitchen and got be some Frosted Flakes and milk! Now to me that was excellent customer service!
Comment from
Jan 7, 2014
Thank you so much for your positive feedback! I will make sure to share your comments with our night auditor, he will definitely appreciate the personal recognition. We hope to serve you again when your travels bring you back in the area!
5 out of 5
Recommended
for Everyone
by Ms. Jones from Florida

Very Nice and Close to UCF

Posted Apr 3, 2014
Pros: Easy check in and breakfast in bed.
Cons: Add smoking rooms
Location: Eat out at nice places like Bahama Breeze. Visit UCF.
My stay was very nice, comfortable, clean and close to UCF so it didn't take long to get to our event. And it's close to nice places to eat. We ordered breakfast in bed and it was on time and very good. Great Place to stay, we enjoyed our stay. My partner wanted a smoking room but otherwise it was fantastic!
Comment from
Jan 4, 2014
Thank you so much for your positive feedback regarding our property! We are thrilled that you were able to enjoy your experience with us as well as our local area. We hope to see you and your partner again when your travels bring you near us again!
4 out of 5
Recommended
for Everyone
by Glenn from Tampa, Florida

Great, clean hotel

Posted Apr 1, 2014
Location: shopping mall nearby
Only stayed one night but was clean, well taken care of with great beds. Good shopping nearby and close to university of Central fl.
Comment from
Jan 4, 2014
Thank you for your positive feedback regarding our property! We are thrilled that you enjoyed your stay with us. We hope to serve you again when your travels bring you back in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing hotel for the location

Posted Mar 29, 2014
Location: UCF/Waterford lakes
I wasn't expecting such a nice hotel considering the location. It isn't in a bad part of town just on the corner of a major intersection. There aren't many hotel options in the area so I was please with this one. It is a superior hotel, nice restaurant/bar, amazing room service breakfast and very clean/comfortable...big room!
Comment from
Jan 4, 2014
Thank you for your positive feedback regarding our property! We are thrilled that you enjoyed your time with us. I will make sure to pass on your comments to our restaurant staff; they will definitely appreciate them. We look forward to serving you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed my stay

Posted Mar 27, 2014
Room was good beds easy to sleep in. Staff was friendly and helpful. Pool area is nice and well kept Gym was good and in a big room Only negitive for me was bathroom was small and a little dated.
Comment from
Jan 4, 2014
Thank you for your feedback regarding our property. We are glad that overall you enjoyed your stay with us. We are currently working to upgrade several portions of our property, including our guest rooms. Your feedback is valuable to us and will definitely be taken into consideration during this renovation process. We hope to see you again when your travels bring you back in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to UCF

Posted Mar 25, 2014
Pros: Easily accessible. Very clean.
Cons: Nothing
Location: Perfectly situated between UCF and Publix Market so that I could stock my daughter's dorm kitchen easily!!!
Comfortable, clean, friendly, - just perfect! I slept soundly. I enjoyed the clean outdoor pool which was very peaceful and relaxing. My room was expertly cleaned and stocked. Staff went out of their way to accommodate.
Comment from
Jan 4, 2014
Thank you for your positive feedback! We are thrilled that you enjoyed your experience at our property. We hope that when your travels bring you back in the area, we are given the opportunity to once again provide you with a comfortable, clean, and peaceful experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location for our visit. Close to everything

Posted Mar 23, 2014
Pros: Was very up to date and appearance was good. The price of the room was very affordable.
Cons: Brighter lighting
Location: Disney, Sea World
Very friendly staff and restaurant was very good and wait staff very professional and made sure you were satisied.
Comment from
Jan 4, 2014
Thank you for your positive feedback regarding our staff! We take pride in our property and are thrilled you enjoyed your time with us. We look forward to serving you again in the future.
3 out of 5
Recommended
for Everyone
by Cori from Florida

Nice room

Posted Mar 20, 2014
Front desk staff was nice. No major problems with the room except I couldn't figure out the sleep number bed! Restaurant staff and bartender were terribly slow and obnoxious. Good place to stay if you don't visit the restaurant.
Comment from
Jan 4, 2014
On behalf of our entire staff we apologize for the concerns you have shared about your experience with our sleep number bed and restaurant team. I will make sure to bring up these comments to our staff to ensure that we are maintaining the highest level of service and professionalism with our guests. Thank you for your feedback and we hope that the next time your travels bring you back in the area, we will be given the opportunity to exceed your expectations.
3 out of 5
by A verified traveler

Just ok

Posted Mar 20, 2014
Just ok the room was old and the bathrooms where so so, you can always tell how old these hotels are by there room doors and locks.
Comment from
Jan 4, 2014
Thank you for your feedback regarding our doors and locks. Several portions of our property are undergoing renovations, including our guest rooms. We hope that if your travels bring you back in the area, you will be able to experience these upgrades and give us an opportunity to exceed your expectations.