Ratings based on 1,377 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler
HorriblePosted Sep 11, 2014
Construction was horrible. Power was off one of the days and we weren't told before we paid for the hotel. We were in an old room and was not worth the money. Hotel staff was the only good thing
for Everyoneby A verified traveler from miami
Great view and locationPosted Sep 9, 2014
Pros: View, room, cleanliness
Cons: Elevators take long, more variety for breakfast would be nice
Location: Universal studios waas 5 minutes away
Great over all experience, friendly service close to universal studios, greaat view of lake and pool in room. Beautiful room. Calling elevaators did take a little long other than that all was well
for Everyoneby A verified traveler from florida
Nice clean hotel great roomsPosted Aug 25, 2014
Two elevators shook and Slamned when we got on them uneasy feeling if they would make it. Second day one elevator was broken 9 minutes to get an elevator walking with two small children from 11th floor not an option. Free breakfast Slamned was going to wait in long line with two small children
for Everyoneby A verified traveler from nashville tn
Great location and awesome staffPosted Aug 24, 2014
Kalani the front service desk agent was super helpful and I loved the way she treat me even after I checked out
for Everyoneby A verified traveler
Close to parcs and mallPosted Aug 23, 2014
Very good position Near all facilities Poor breakfast
for Everyoneby A verified traveler from Texas
Love It!!!!!!!Posted Aug 6, 2014
Pros: Lake view and the Pool.
Cons: Elevators but looks one is under construction
Location: Everything we need, stores, restaurants .
Excellent location, lake view, pool, breakfast,room, everything for what a Family with childrens need, :-) We stay here 2 years ago, and we come back and Love it again, just 5 minutes to stores, restaurants,and Universal Studios.
by A verified traveler
Not goodPosted Aug 5, 2014
very dirty and the AC not working ,Broken elevator , not return it anymore
for Everyoneby A verified traveler from New Jersey
Very convenient for my vacation stayPosted Aug 4, 2014
Staff was knowledgable & courteous. Nice facilities, elevator work slowed my rides to 9th floor. My alternative, the stairs. Nice exercise. I will use that hotel facilities the next time I visit the area
for Everyoneby A verified traveler from Toronto
Close to attractionsPosted Aug 3, 2014
Location: Walking distance to Wet'n Wild, tons of restaurants etc.
I booked this hotel and was not aware that the south tower was where the standard rooms are located because this is not stated clearly on their website, kind of a deliberate deceit. When we got there the room was ok only thing nice about it was the view, the noisy AC kept we up all night the first night, next morning I went to the front desk and upgraded to a one bedroom suite which was way better. If you are going to book this hotel only book the suites which are in the new tower if not you will be very disappointed with the standard room in the south tower. I would stay here again, ONLY in the new tower.
for Everyoneby A verified traveler from Costa Rica
Great Place to stay and near Universal StudiosPosted Jul 28, 2014
Pros: Location, staff members and facilities
Cons: Breakfast option as it was very limited
Location: Visited Universal Studios
Overall Stay was great. The location of this hotel is perfect, there are multiple restaurants around and Universal Studios is about a mile away.