Ratings based on 1,692 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Orlando

Nice view

Posted Dec 13, 2014
This hotel needs some serious renovations. I read that they are renovating a certain part of the hotel now. However, they should not have people stating in the non-renovated side because it's horrible. My last day there, one of the workers walked in on my husband and I because they didn't knock on the door. Completely unprofessional and embarrassing. I will say the view was beautiful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BOCA RATON

Breakfast/Room

Posted Dec 6, 2014
Pros: Personnel and view.
Cons: See above,
The Continental breakfast facilities were a total disaster. Waffle toaster inoperative one day. Another day there was no waffle batter. One day there were no toaster. One day the line for a toaster was 15 people due to the lack of another unit. The room had a missing light. The sink was clog, even after reporting it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leeds UK

good hotel, good location and polite helpful staff

Posted Dec 3, 2014
Pros: Kitchenette, welcome pack, location, and helpful and knowledgable staff.
Cons: nothing,
Location: On I drive 10 mins walk to Universal, Bus stop very close,next to Wet and Wild.
Had a minor drama as son crushed his finger staff good reactions did we need first aid box ,no it is a bit more serious called a taxi for local hospital and problem solved. Always asking how he is and being helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2014
Hotel was good but the breakfast was terrible. The only thing offered was toast
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

We loved it!

Posted Dec 1, 2014
The hotel is newly remodeled. Super close to great restaurants and attractions. The room was super clean.
2 out of 5
by A verified traveler

Abgewracktes Hotel

Posted Nov 20, 2014
Ein Hotel was vor 8 Jahren noch zu empfehlen war, aber seit dieser Zeit wurde anscheinend nichts mehr gemacht. Schade
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Staff was very kind and courteous. The view was wonderful. Breakfast was okay but the view made up for it. Kinda didn't like the fact that we had to keep re entering the password for the wifi. But other than that wonderful experience.
3 out of 5
by A verified travelerfrom Marriott

K for one night

Posted Nov 17, 2014
The staff was cold and not freindly. I was standing in front of them with no smiles and I had to wait until they finished talking. The so call breakfast what breakfast no bacon no eggs waffles you had to make yourself. No room service and slow elevators next time I will stay at the Hyatt. The staff needs a lesson on customer service.
2 out of 5
by A verified travelerfrom Tampa Fl

Great location, poor room condition/housekeeping

Posted Nov 9, 2014
Pros: Location
Cons: Courteousness of staff. Not very willing to help us.
Location: Everything on International Drive...restaurants, convention center, Wet and Wild. Daily trolley service
We were put in the tower where renovation was occurring. Bad exterior lighting, no carpet in hallways, construction obvious. The room had a strange smell, musty, but we turned the air on full blast to help. After 4 hours, the room had no working air conditioning (in Orlando Fl)! When we complained, they offered to send a repairman... at 10pm. We asked to be moved but only room available was in the other tower. Of course, an upcharge of $150 was required. Sounds like bait and switch because we used Expedia. Staff never apologized for our inconvenience either. New room was great (working air, nice smell) except it had no towels. Daily, we had to ask the front desk for towels and wash cloths! Not sure why this couldn't be achieved with housekeepers.
3 out of 5
by A verified travelerfrom PR

Nice location, bad accomodation!!

Posted Oct 30, 2014
I don't know why (I hope it wasn't due to reservation made thru Expedia) but they send us to the ugly side of the hotel having just one elevator. For those on that area they have a different breakfast area too. When we arrived the toilet was dirty and the shower had certain nasty hair on it. The housekeeper open our door three times by just knocking two times, one of those she didn't knock! They have a great location, but a small parking, if you get there late you won't find one (10pm+) and they have a nice side of the hotel which I would loved to be in it, but they gave me the ugly side (South Tower) that also is in construction. The staff were most of the time yelling and arguing with each other and the same with the construction personnel.