Ratings based on 1,377 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Horrible

Posted Sep 11, 2014
Construction was horrible. Power was off one of the days and we weren't told before we paid for the hotel. We were in an old room and was not worth the money. Hotel staff was the only good thing
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Great view and location

Posted Sep 9, 2014
Pros: View, room, cleanliness
Cons: Elevators take long, more variety for breakfast would be nice
Location: Universal studios waas 5 minutes away
Great over all experience, friendly service close to universal studios, greaat view of lake and pool in room. Beautiful room. Calling elevaators did take a little long other than that all was well
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice clean hotel great rooms

Posted Aug 25, 2014
Two elevators shook and Slamned when we got on them uneasy feeling if they would make it. Second day one elevator was broken 9 minutes to get an elevator walking with two small children from 11th floor not an option. Free breakfast Slamned was going to wait in long line with two small children
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville tn

Great location and awesome staff

Posted Aug 24, 2014
Kalani the front service desk agent was super helpful and I loved the way she treat me even after I checked out
2 out of 5
Recommended
for Everyone
by A verified traveler

Close to parcs and mall

Posted Aug 23, 2014
Very good position Near all facilities Poor breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Love It!!!!!!!

Posted Aug 6, 2014
Pros: Lake view and the Pool.
Cons: Elevators but looks one is under construction
Location: Everything we need, stores, restaurants .
Excellent location, lake view, pool, breakfast,room, everything for what a Family with childrens need, :-) We stay here 2 years ago, and we come back and Love it again, just 5 minutes to stores, restaurants,and Universal Studios.
1 out of 5
by A verified traveler

Not good

Posted Aug 5, 2014
very dirty and the AC not working ,Broken elevator , not return it anymore
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very convenient for my vacation stay

Posted Aug 4, 2014
Staff was knowledgable & courteous. Nice facilities, elevator work slowed my rides to 9th floor. My alternative, the stairs. Nice exercise. I will use that hotel facilities the next time I visit the area
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Close to attractions

Posted Aug 3, 2014
Pros: Location
Location: Walking distance to Wet'n Wild, tons of restaurants etc.
I booked this hotel and was not aware that the south tower was where the standard rooms are located because this is not stated clearly on their website, kind of a deliberate deceit. When we got there the room was ok only thing nice about it was the view, the noisy AC kept we up all night the first night, next morning I went to the front desk and upgraded to a one bedroom suite which was way better. If you are going to book this hotel only book the suites which are in the new tower if not you will be very disappointed with the standard room in the south tower. I would stay here again, ONLY in the new tower.
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great Place to stay and near Universal Studios

Posted Jul 28, 2014
Pros: Location, staff members and facilities
Cons: Breakfast option as it was very limited
Location: Visited Universal Studios
Overall Stay was great. The location of this hotel is perfect, there are multiple restaurants around and Universal Studios is about a mile away.