Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Celia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Hello Colleen,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Amy,Thank you for sharing your thoughts on your recent visit at RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I sincerely apologize for the uncleanliness concerns you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As for the issue you had with your booking, upon investigation conducted, I saw where your reservation was indeed cancelled and no charges was made on our end. I urge you to contact your original booking source to best assist you with your claims. Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Barbara,Thank you for sharing your thoughts on your recent visit at RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I was delighted to read that our clean and comfortable room met your needs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Dear Gayle,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. The situation you described regarding the broken shower, the uncleanliness of the floors and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. At Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Susan,Thank you for telling us about your recent visit to RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. It's disappointing to read that the appearance of our hotel, the appearance of our hotel and the other downside hindered your ability to enjoy your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

Hello William,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future.Sincerely,Red Roof Management

Dear Valerie,Thank you for sharing your thoughts on your recent visit at RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I was disappointed to read that our close proximity to the Florida mall, prompted your low scoring of 1/5 score. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

Dear Stanley,Thank you for taking the time to tell us about your experience at the Red Roof Inn Orlando South - Florida Mall. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room was not to your liking, there was no housekeeping and the other concerns you listed is truly regrettable. We value your business and would like to assure you that this is not reflective of our usual standards. Your feedback is very important to us, so thank you for sharing.Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Sergio,Thank you for sharing your thoughts on your recent visit to RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I was disappointed to read that the appearance of our hotel was not suited to your preference. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Regards,Red Roof Management

Hello Karsten,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Anne,Thank you for telling us about your recent visit to RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I was saddened to read that the uncleanliness if your bed, the strong odor and the faulty bathroom door hindered your experience. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

Dear Teresa,Thank you for sharing your thoughts on your recent visit to RED ROOF INN ORLANDO SOUTH - FLORIDA MALL. I was saddened to hear that the insects you reported hindered your ability to enjoy your stay. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Red Roof Management

Dear Amanda,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Orlando South - Florida Mall. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our comfortable beds, the cleanliness of the room and the other kind remarks you mentioned. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Scot,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the uncleanliness of the room, the possible blood stains and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. At Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Thank you, Guadalupe, for being our guest at the Red Roof Inn Orlando South - Florida Mall. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Glyda, for taking the time to write a review of your stay at the Red Roof Inn Orlando South - Florida Mall. We appreciate your positive rating and are happy to hear you had an okay stay with us. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Glyda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ORLANDO SOUTH - FLORIDA MALL and I were delighted to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

Thank you, Glyda, for being our guest at the Red Roof Inn Orlando South - Florida Mall. We appreciate your 4/5 rating and are happy to hear your stay with us was okay. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you for your positive rating, Sonya, following your stay at the Red Roof Inn Orlando South - Florida Mall. It's great to see you enjoyed your stay, especially regrading our clean, and comfortable rooms. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Glyda, for being our guest at the Red Roof Inn Orlando South - Florida Mall. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

The staff and I saw your survey, Geoffrey, following your recent stay at the Red Roof Inn Orlando South - Florida Mall. We are sorry you had a less than satisfactory experience, prompting your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Mateeh,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Rosetta,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. I'm so glad we earned you were pleased with our fantastic front desk staff, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Thank you so much, Glyda, for posting a review of your stay at the Red Roof Inn Orlando South - Florida Mall. The staff and I were happy to see we met your expectations and truly appreciate your kind remarks regarding our property. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Domenico,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. You highlighted that the unclean room, the loud a/c, the unfriendly staff and the other concerns you mentioned hindered your stay. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

Hello Deirdre,Thank you for sharing your comments regarding your stay at the Red Roof Inn Orlando South - Florida Mall. I'm disheartened to see that your stay was less than ideal. You indicated that the sheets were dirty, there was noise disturbances caused by dogs next door, the floors were unclean and the other concerns you described. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your feedback. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

Dear Glyda,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. I'm so glad your stay was ok, resulting in your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Glyda,Thank you for taking the time to tell us about your Red Roof Inn Orlando South - Florida Mall. We do appreciate your comments. You indicated that you were unsatisfied with the floors and the bathroom. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

Dear Octavia,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. I'm so glad you had a great stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Britney,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear David, ,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. I was thrilled to see you were pleased with the comfortability of the bed and you enjoyed the jacuzzi, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the pressure was not to your liking, the leaking shower head and the other concerns you mentioned hindered your stay. I have shared your feedback with management in an effort to address your concerns. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Orlando South - Florida Mall and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Ashley, for taking a moment to complete our survey. The staff at the Red Roof Inn Orlando South - Florida Mall and I were disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Hector,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. You indicated that your stay was hindered due to the dirty room and the broken toilet. Our sincerest apologies. I will be sharing your feedback with the property's management team in an effort to address your concerns.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Abigail RediResponse Specialist

Hello Travis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Orlando South - Florida Mall and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Cassandra,We are sorry to hear your recent experience at the Red Roof Inn Orlando South - Florida Mall did not meet your expectations. The situation you described regarding the less than ideal encounter you had while trying to stay here is truly regrettable. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Dear Lorna,Thank you for taking the time to tell us about your experience at the Red Roof Inn Orlando South - Florida Mall. It's great to see you enjoyed your stay and your fondness of our property, resulting in a 5/5score. At Red roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hi David,The staff at the Red Roof Inn Orlando South - Florida Mall thanks you for your 4/5 rating. In the future, please consider adding more details to your comment to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hi Mercedes,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Orlando South - Florida Mall. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the condition of the sheets and pillows, please accept our most sincere apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Hello Marvin,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. I'm disappointed to see that your stay was less than ideal. You indicated that your room did not have a microwave and that the location did not have a vending machine. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

Hello Miguel,Thank you for taking a moment to complete our survey. At the Red Roof Inn Orlando South - Florida Mall we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Diaz,We appreciate your comments regarding your recent stay at the Red Roof Inn Orlando South - Florida Mall. The staff and I were happy to see we met your expectations, prompting your 5/5 score. I am glad to read that you loved the convenience of the hotel in close proximity to the mall. The concern you highlighted regarding the hot tub not working is truly regrettable. To uphold our company's high standards, your comments will be reviewed by the team in an effort to address the concerns mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRediResponse Specialist

Dear Gerald, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Orlando South - Florida Mall. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. I was thrilled to see you were pleased with the wooden floor. However, the situation you described regarding the AC not working, the uncleanliness of the floor and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Klayton,Thank you for taking the time to tell us about your stay at the Red Roof Inn Orlando South - Florida Mall. We do appreciate your comments. You indicated that you were unsatisfied with the unpleasant odor in the room, the lack of cleanliness of the floors, the stains on the sheets you encountered and the other concerns you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns we wish you all the best in your future travels.Sincerely,AbigailRediResponse Specialist

Hello Chaileen, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Dear Zaida, Thank you for taking a moment to complete our survey from your recent visit at the Red Roof Inn Orlando South - Florida Mall. I am so disappointed that you did not enjoy your stay, prompting your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist