Bar (on property)

Reviews of Residence Inn by Marriott Orlando Convention Center

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 368 out of 677 reviews" "
Rating 8 - Good. 153 out of 677 reviews" "
Rating 6 - Okay. 72 out of 677 reviews" "
Rating 4 - Poor. 42 out of 677 reviews" "
Rating 2 - Terrible. 42 out of 677 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wilma L.

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable space, great friendly staff and awesome location!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Guest, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are delighted to hear that you found our proximity to diverse dining options and shopping convenient for your travel plans. It is also wonderful to know that you enjoyed our well-maintained accommodations and courteous service. Your satisfaction means a lot to us, and we look forward to welcoming you back again soon.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

ESTEBAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we stayed in for one night and everything was great. Location is excellent if wanted to stay vlose to Universal or International Drive.
Stayed 1 night in Mar 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Residence Inn Orlando Convention Center, and we look forward to welcoming you back soon. Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Residence Inn Orlando Convention Center, and we look forward to welcoming you back soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Earl, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are delighted to know that your expereince was exceptional. We look forward to welcoming you back the next time you are in the area.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

Dylan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bedroom suite
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Dylan, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are delighted to know that your experience was exceptional. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

8/10 Good

Erik

Stayed 1 night in Jan 2024
Response from General Manager on Mar 22, 2024
Dear Erik, We are delighted you had a great stay at Residence Inn Orlando Convention Center. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Fred

Stayed 1 night in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 27, 2024
Dear Guest, We are thrilled you had an excellent stay at Residence Inn Orlando Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

antionette

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 23, 2024
Dear Antionette, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good breakfast buffet.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Guest, We are glad that you enjoyed your stay at the Residence Inn Orlando Convention Center. Thanks so much for taking the time to share your experience. Our mission is to provide exceptional service every day, so based on your kind comments we are delighted to see that our staff did just that. We'll be pleased to pass along your glowing review to our team members. We are also happy to know that you enjoyed our delicious breakfast at our restaurant. Thank you for staying with us and we look forward to welcoming you back soon! Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Kenyone

Stayed 2 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 23, 2024
Dear Kenyone, We are happy you chose Residence Inn Orlando Convention Center for your recent visit to Orlando. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property and location was great. The pool and hot tub were closed for our entire stay. If we were aware of this ahead of time we would have booked elsewhere
Stayed 5 nights in Jan 2024
Response from Residence Inn Orlando Convention Center on Jan 24, 2024
Dear Guest, Thank you for being our guest at Residence Inn Orlando Convention Center and for your five-star rating. Please accept our apologies for any misunderstanding regarding our amenities. It is never our intention to disappoint our guests, and we will address your feedback internally to ensure all the information is accurately listed. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality we are known for.Sincerely,Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, especially those at the front desk and the breakfast area ladies!
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are delighted to hear that you had an enjoyable experience and that our associates, especially those at the front desk and the breakfast area, made a positive impression. We will make sure to pass along your compliments to the mentioned associates as recognition of their outstanding service. We appreciate your kind words and the opportunity to serve you. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Allison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while attending a conference at the convention center and I would stay again. So many amenities are walkable. The rooms where quiet and tidy. Staff was really nice. The breakfast bar in the morning was outstanding and the 2 ladies that organize it were fabulous! A lot of value for the price.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay while attending a conference at the convention center. It is wonderful that you found the location convenient, with many amenities within walking distance. We are pleased to know that the rooms were quiet and tidy, and we appreciate your kind words about our staff. It is especially rewarding to hear that you enjoyed the outstanding breakfast bar, and we will be sure to pass along your compliments to the two ladies who organized it. Providing value for the price is important to us, and we are glad that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

michael

Stayed 6 nights in Dec 2023
Response from Residence Inn Orlando Convention Center on Jan 27, 2024
Dear Guest, We are happy you chose Residence Inn Orlando Convention Center for your recent visit to Orlando. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Judith K

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. I needed a room near an outside door for my disabled husband. They were very accommodating but it turns out the room was very noisy because of the slamming outside door. My mistake but the stay was still enjoyable.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Judith K., Thank you for choosing Residence Inn Orlando Convention Center and sharing your experience. We appreciate your kind words about our staff's kindness and helpfulness. We are pleased that they were able to accommodate your request for a room. Your feedback is invaluable, and we will use it to address and rectify the noise issue to ensure that future guests have a more enjoyable experience. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

4/10 Poor

Carlos

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Carlos, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Paul, We are thrilled you had an excellent stay at Residence Inn Orlando Convention Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Orkun

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 10, 2023
Dear Orkun, Thank you for reviewing your stay. We hope that your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Chavon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Affordable but Outdated.
Affordable. The hotel is very outdated but clean.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Chavon, Thank you for being our guest at Residence Inn Orlando Convention Center. We appreciate your perfect rating and are glad you loved our clean property. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We look forward to having the opportunity to serve you again on a future visit. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

regina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Regina, We are glad you enjoyed your stay at the Residence Inn Orlando Convention Center. Our mission is to provide exceptional service every day, so based on your kind comments, we are glad to see that our associates did just that. Thank you for your feedback, and we look forward to being your first choice every time you visit the area. Sincerely, Alex Blanco General Manager

10/10 Excellent

DOUGLAS

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for large families and small children
Response from General Manager on Feb 13, 2024
Dear Guest, Thank you for selecting the Residence Inn Orlando Convention Center for your recent visit to Orlando with your family. Families love our spacious suites that include a fully equipped kitchen and separate areas to relax, dine, and sleep. We are also pleased to provide hotel amenities such as our large heated pool, Jacuzzi, and sports court where kids can enjoy playing ball. Thank you once more for your wonderful review, and we hope to see you again soon. Sincerely, Alex Blanco,General Manager

10/10 Excellent

Lyza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 bedroom was small but cozy. The kitchen functional. The breakfast was nice. Many options to chose from. But the front desk, a young lady specifically and ive forgotten her name was great. She was so nice, helpful and always had. Smile on her face. The pool area looked clean and nicely done but we didn't get a chance to swim. I would stay here again.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Lyza, Thank you for your glowing review! We are delighted to hear that you enjoyed our well-maintained accommodations, delicious breakfast offerings, and courteous service. It is also wonderful to know that you found our spotless outdoor pool to your liking. Having you as our guest at Residence Inn Orlando Convention Center was a pleasure. We look forward to welcoming you back the next time you are in Orlando.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean & comfortable
Stayed 1 night in Nov 2023
Response from General Manager on Nov 26, 2023
Dear Christine, Thank you for your perfect rating of Residence Inn Orlando Convention Center. We are thrilled to know you had a comfortable stay, and that you especially loved our well-maintained accommodations along with a quiet retreat. It was our pleasure hosting you, and we look forward to welcoming you back for another rejuvenating experience.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Adrian J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen the property was nice an the staff was on point
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Adrian, Thank you for making Residence Inn Orlando Convention Center your home away from home. We are glad you enjoyed the hospitality from our devoted associates and will share your kind words with them. We are also happy you appreciated our well-kept property. Thank you once more, and we look forward to you choosing us again soon. Sincerely, Alex Blanco General Manager Residence Inn Orlando Convention Center

10/10 Excellent

Marion

Person checking me in was the nicest person ever. So helpful, made me feel right at home. The studio is HUGE, my jaw dropped!! Good wifi. Could not be happier.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Dear Marion, Thank you for your recent visit to the Residence Inn Orlando Convention Center and for reviewing our hotel. Our associates work hard to ensure each guest has a great experience, so it is encouraging to be recognized for a job well done. We look forward to sharing your compliments with everyone. Thank you again, and we look forward to you choosing us every time your travels bring you to our area.Sincerely, Alex BlancoGeneral Manager

2/10 Terrible

Travis

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting musty room
This was the worst stay I’ve had in 10 years. My room was musty to the point of unhealthy and there were no rooms to change me to. My eyes and lungs hurt the entire time. Pretty sure there’s mold in the ventilation and AC system. Everything had a damp feeling. It stunk. It was absolutely miserable. The staff was great and friendly. My colleagues said their rooms were not bad but a bit musty. I will never stay here again.
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 12, 2023
Dear Travis, Thank you for taking the time to share your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. Your feedback and your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We came to an Orlando to go to Universal Studios. Our stay was great I don’t have .We came to Orlando to go to Universal Studios. Our stay was great.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Christine, Thank you for choosing Residence Inn Orlando Convention Center and sharing your experience. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you again, and we look forward to welcoming you again soon. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Recommended
A++, everything exceeded our expectations. Great Location, everthing is clean, and in order, room has a comfortable bed, breakfast buffet with variety, and amazing customer service.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Carlos, Thank you for choosing Residence Inn Orlando Convention Center and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

8/10 Good

Dolly

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Dolly, Thank you for choosing Residence Inn Orlando Convention Center and for sharing your feedback. We are glad to know that you enjoyed most aspects of your visit. We look forward to welcoming you back soon again.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Cyril

Stayed 1 night in Oct 2023
Response from General Manager on Oct 21, 2023
Dear Cyril, Thank you for the perfect rating! We hope you enjoyed our well-kept property and outstanding service. It was a pleasure having you at Residence Inn Orlando Convention Center, and we look forward to welcoming you back in the future.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Heather

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Heather, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from General Manager on Oct 24, 2023
Dear Juan, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Residence Inn Orlando Convention Center, and we look forward to welcoming you back soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

MADELIN, NORTH BERGEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean, full kitchen, sofa bed, small dinning table. All the time hot coffee, flavored cold water and breakfast included.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Madelin, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are pleased to know that you enjoyed our convenient location, well-maintained accommodations, delicious breakfast offerings, and the amenities we offer. We look forward to the opportunity of welcoming you back in the future.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Sneha

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Sneha, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Sini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean the staff was wonderful
The hotel was clean the staff was wonderful, thanks for the great experience.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Sini, Thank you for choosing Residence Inn Orlando Convention Center and for your perfect rating. We are thrilled to know we exceeded your expectations and that you especially loved our well-maintained accommodations and courteous associates. It was our pleasure hosting you, and we look forward to welcoming you back for another wonderful experience. Safe travels.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Lakesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Sep 2023
Response from GENERAL MANAGER on Sep 25, 2023
Dear Lakesha, Thank you for taking the time to review our hotel. We truly appreciate your business and we were thrilled to read you enjoyed your stay with us. Our team works hard to make the Residence Inn Orlando Convention Center the best hotel in the city and having our efforts recognized is greatly appreciated! Thank you again for sharing your comments. We hope to have the opportunity to welcome you back in the future. Have a great day! Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

6/10 Okay

Jerry

Traveled with family
Liked: Staff & service, amenities
My stay with Marriott Residence Inn was comfortable. The location is great and if you preferred not to drive, International Drive was convenient located by shops and restaurants. The hotel was good and my particular room was clean. The only negative is the shower is old and rust was seen throughout. Overall good stay.
Stayed 2 nights in Sep 2023
Response from GENERAL MANAGER on Sep 25, 2023
Dear Jerry, We truly appreciate you taking the time to give us feedback about your recent stay with us. We are glad you loved our ideal location. However, it was certainly disappointing to read about the maintenance issues you experienced. Your concerns have been shared with our team, and we are redoubling our efforts to correct these issues going forward. Thank you for also letting us know what we did right. We look forward to welcoming you back the next time you are in Orlando. Sincerely, Alex Blanco,General Manager

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saved my week when I transferred to this hotel from my originally booked hotel, they had an emergency construction needed to shut off the water and air condition for couple of days.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Noel, Thank you for being our guest at the Residence Inn Orlando Convention Center. It is disappointed to know the difficulties you encountered with the initial hotel and for the inconvenience caused. However, we truly appreciate your kind feedback regarding your stay with us and that we exceed your expectations. We are committed to making sure that our guests receive the best service possible, so your comments are a confirmation that we are achieving our goals. Thank you again, and we look forward to being of service to you in the future. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

YOGI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 6 nights in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Yogi, Thank you for choosing Residence Inn Orlando Convention Center and for sharing your feedback. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 10, 2023
Dear Guest, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Sincerely, Alex Blanco,General Manager

10/10 Excellent

Jesus

Stayed 2 nights in Aug 2023
Response from General Manager on Sep 29, 2023
Dear Jesus, Thank you for choosing us for your stay. We truly appreciate your business, and we were thrilled to read you enjoyed your stay with us. Our team works hard to make the Residence Inn Orlando Convention Center the best hotel in the city, and having our efforts recognized is greatly appreciated! Thanks again for the excellent rating. We look forward to having the opportunity to welcome you back in the future. Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Guest, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Residence Inn Orlando Convention Center your home away from home whenever your travels bring you to our area.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Suhayley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the unit's a/c was not working properly and at night there was no management around so we were not changed from rooms until the last night.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Dear Suhayley, Thank you for being our guest and for the candid feedback. We sincerely apologize for the difficulties and inconvenience you faced due to the air unit in your room and that our team was not available to address your concerns promptly. We certainly understand the frustration you must have felt and appreciate your patience. Your concerns have been addressed with our leadership team as well as our engineering department to take the necessary steps. We hope you will reconsider giving us another chance in the future so that we can provide a much better experience. Sincerely, Alex BlancoGeneral Manager

8/10 Good

David

Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Dear David, Thank you for your nice rating and for letting us know that your stay at Residence Inn Orlando Convention Center was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again. Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

6/10 Okay

Mourad

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Property is located in a very good area, hotel is clean and staff very respectful. I had 2 rooms, so room 520, toilet not flushing properly, faucet not secure, the curtain also needs to be fixed. Housekeeping came once on a 5 days stay, after we requested it. Room 528, shower leaking but overall room very clean. Will go again if I have to visit Orlando
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Dear Mourad, We truly appreciate you taking the time to give us feedback about your recent stay with us. We sincerely apologize that we did not meet all of your expectations with regard to the assigned rooms and understand the inconvenience this caused you. Your concerns have been shared with our housekeeping and maintenance teams, and we are redoubling our efforts to correct these issues going forward. On a positive note, we are glad you liked our conveniently located property. We appreciate your patience and love knowing that we will be your hotel of choice every time you are in the area.Sincerely, Alex BlancoGeneral Manager

10/10 Excellent

Jull

Stayed 1 night in Aug 2023
Response from General Manager on Sep 1, 2023
Dear Jull, Thank you for your fabulous rating and for letting us know your stay at Residence Inn Orlando Convention Center was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Crystal, Thank you for letting us know your visit to Residence Inn Orlando Convention Center was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Hariprasaath

Stayed 7 nights in Aug 2023
Response from General Manager on Sep 12, 2023
Dear Hariprasaath, we are delighted you had an outstanding stay at Residence Inn Orlando Convention Center and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 22, 2023
Dear Guest, Thank you for letting us know your visit to Residence Inn Orlando Convention Center was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center